The contact owns a 2016 Ford Focus. The contact stated that while her granddaughter was driving approximately 30 MPH, the low oil pressure and check engine warning lights illuminated. The contact stated that her granddaughter heard an abnormal knocking sound coming from the engine compartment. The vehicle was driven to a dealer who was unable to diagnose the vehicle immediately. The vehicle was then taken to an independent mechanic. The vehicle was diagnosed, and it was determined that the oil pump had failed and stopped pumping oil to the engine, resulting in damage to the engine. The contact was advised that the engine and the oil pump needed to be replaced. The vehicle was not repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mailed a letter to the manufacturer about the failure, but had not yet received a response. The failure mileage was approximately 99,000.

- Wayne, MI, USA

The contact owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and while idling. The contact was able to pull over to the side of the road. The vehicle failed to restart and had to be towed several times. The contact stated while driving 70-75 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with oil pump and fuse failure. The manufacturer was notified of the failure and related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included in the recall. The contact was charged a fee for the repair. The vehicle was not yet repaired. The failure mileage was approximately 10,000.

- Lansing, MI, USA

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the "Oil Pump" message became displayed, and the vehicle decelerated and stalled. Additionally, during the failure there was a loud knocking sound coming from the engine. The contact stated that the brakes failed to function properly while the brake pedal was depressed. The vehicle was towed to the local dealer who determined that the engine had failed; however, the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.

- Newport, MI, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 109,420.

- York, SC, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Racine, WI, USA

The contact owns a 2016 Ford Focus. The contact stated while driving 60 MPH, the contact heard a loud noise coming from the engine and heard metal parts from the engine detach from the vehicle and fall onto the road. The contact pulled over to the right side of the road and the vehicle lost braking power and the vehicle came to a complete stop. The contact exited the vehicle to inspect the vehicle and saw oil on the ground coming from the engine. The contact stated that the vehicle was towed back to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact related the failure to the NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact to call NHTSA Hotline to report the failure. The failure mileage was 68,000.

- Newport News, VA, USA

The contact owns a 2016 Ford Focus. The contact stated that while driving on the highway at 75 MPH, the vehicle stalled, with several unknown warning lights illuminated. The contact proceeded to stop the vehicle and park on the side of the highway to turn off and restart the vehicle. The vehicle failed to restart and was towed to a local independent mechanic to be diagnosed. The contact was informed that the failure was probably linked to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact was informed that the engine had seized and needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because parts for the recall repair were not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.

- Red Rock, AZ, USA

See attached document for complaint.

- Hampstead, NC, USA

The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test showed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 96,000.

- Van Buren, AR, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 30-50 MPH, the vehicle lost motive power, and the engine seized. The contact stated that the engine fault message was displayed. The vehicle was towed to an independent mechanic to be diagnosed; however, the contact then decided to tow the vehicle to the local dealer to be diagnosed. The vehicle was diagnosed with turbo module failure. The vehicle was repaired; however, the failure recurred twice. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

- Livingston Manor, NY, USA

The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving on the expressway at approximately 70 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The driver turned on the hazard lights. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed that the oil pump belt had failed. The vehicle was not repaired due to parts not being available. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 102,987.

- Ypsilanti, MI, USA

The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tensioner assembly and oil pump drive belt, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 150,000.

- Greenville, NC, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

- Medina, OH, USA

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, there was a loud bagging sound that became worse while the brake pedal was depressed. In addition, the contact stated that white smoke was coming from the engine compartment. The vehicle was towed to the dealer where it was diagnosed with water pump and serpentine belt failure. The contact was informed that the serpentine belt and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 136,000.

- Westland, MI, USA

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and the vehicle was coasted to the side of the road, and then towed to a certified mechanic. The contact believed that the mechanic had diagnosed a failure within the transmission and had completed a repair to the transmission; however, the contact was unaware of what parts were replaced. The contact stated that after the vehicle was repaired, the vehicle started hesitating and there was an abnormal revving noise coming from the engine compartment while accelerating. The contact would depress the accelerator a second time to accelerate as intended. The failure was intermittent. The message that the engine was overheating was illuminated. The vehicle was taken to the dealer who determined that the fuel pump had failed. The contact was informed that the vehicle was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The recall repair was completed, and the fuel pump was replaced; however, the failure persisted. The vehicle was taken to a certified mechanic who diagnosed a failure with the water pump and the water pump was replaced. The mechanic was unable to determine the cause of the transmission failure. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 47,000.

- Martinsburg, WV, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop, the vehicle failed to accelerate upon depression of the accelerator pedal. Due to the failure, the vehicle was towed to an independent mechanic who informed the contact that the failure was related to the recall. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

- Broomfield, CO, USA

The contact owns a 2016 Ford Focus. The contact stated while accelerating from a stationary position, the vehicle experienced severe jerking, vibrations, and hesitation. The vehicle was taken to the local dealer who replaced the transmission clutch but later the failure reoccurred. Additionally, the engine overheated and the vehicle stalled. Upon inspection, it was discovered that there was no coolant inside the coolant reservoir. The contact stated that no visual evidence of a coolant leak could be found. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 10,000.

- Blackwood, NJ, USA

The contact owns a 2016 Ford Focus. The contact stated while driving 75 MPH, the engine seized. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that there was an oil pump and engine failure. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 83,790.

- Carver, MN, USA

The contact owns a 2016 Ford Focus. The contact stated that while his wife was driving at 55 MPH, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The blank warning light was illuminated. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact also stated that the engine was not original to the vehicle, because the original engine had previously been replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 84,000.

- Sun Lakes, AZ, USA

The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle stalled while driving at approximately 45 MPH. The vehicle was steered to a parking lot. The vehicle was not able to be restarted. The vehicle was towed to the residence. The vehicle was then towed to a dealer where it was diagnosed that the lower half of the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

- Grove, OK, USA