The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to reverse as needed. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The vehicle was taken to an independent mechanic who determined that the failure was due to the clutch failure. The local dealer was contacted, and diagnostic test was suggested. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.

- Rock Hill, SC, USA

The contact owns a 2017 Ford Focus. The contact stated while driving from a complete stop, and while driving at various speeds, the vehicle shuddered significantly. The contact also stated that while at a complete stop on an incline, the vehicle rolled backwards while the brake pedal was not depressed. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to upshift as needed. The contact stated that upon depressing and releasing the accelerator pedal several times, the vehicle responded as needed occasionally. There was no warning light illuminated. The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

- Blairsville, GA, USA

The contact owns a 2017 Ford Focus. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to D&D Auto, where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer, who referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact to file a report with the NHTSA Hotline for the VIN to be added to NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 150,000.

- Perrysville, OH, USA

While changing a dead battery, the vehicle's transmission control module (TCM) malfunctioned and caused the shift drum to shear off a piece of the aluminum casing inside the gearbox. DTC codes P2837 and P287B were present indicating a shift fork failure. The dual-clutch transmission (DPS6) lost access to reverse, 2nd gear and 4th and 6th gear, but was still able to shift into 1st, 3rd and 5th. Under these conditions, there is the possibility that the sheared off piece of aluminum can enter the gear train and cause the transmission to seize, putting passengers life at risk. The problem is either that the aluminum casing is deficient, or, more likely, that the TCM software is flawed. The problem has been confirmed by the local Ford dealership, who took pictures of the damage, including the piece of aluminum. Judging from Internet search results for the DTCs, the problem is widespread and triggered by a low battery or weak (high impedance) ground condition in the TCM. No warning lights or low battery indications were shown prior to the incident.

- Kensington, CA, USA

Engine/transmission has slight shudder sometimes after driving long distances. Transmission had issues with clutch and shift fork with only 56,000 miles. Skipped gears or got stuck when shifting from gear 1 to gear 2 with no warning on the day it needed services. Only way to fix is put a brand new transmission in. Should not be needing a new transmission with such low mileage..

- Mankato, MN, USA

The contact owns a 2017 Ford Focus. The contact stated that on several occasions while driving in the higher gears, the vehicle began shaking abnormally. Additionally, the contact stated while driving approximately 30 MPH, an unknown warning light illuminated and while accelerating the vehicle began jerking. The vehicle was taken to a dealer on three occasions where it was diagnosed that the clutch was faulty needed to be replaced. The vehicle was repaired twice. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 32,000.

- Louisville, KY, USA

The dual clutch transmission slips, shudders and hesitates in first gear. It will even at times, jerk in other gears. This has been repaired 2 times, but the -??fixes-?? only last maybe 20,000-25,000 miles if I-??m lucky. The dealership now refuses to fix this and wants to charge over $4000 to fix this. This is not something I can or am will to pay for every 1.5-2 years.

- Magna, UT, USA

Purchased a 2017 Ford Focus with 30,000 miles on it in July of 2020. This engine was originally a manual transmission and was turned it into an automatic transmission for several years. During this time, there were many issues with the transmission. I knew that when I purchased it, but the 2017 engine was supposed to be the best version now. In June of 2021, I had the the transmission clutch replaced at 33,500 miles. This was covered under the Ford warranty. Now the car's clutch transmission needs to be replaced again -- with only 16,500 miles between the first replacement for a total cost of $3,000. I just passed 50,000 miles this past weekend. I have an extended lifetime powertrain warranty, but this particular part isn't covered. I called Ford Customer Service and they weren't able to help me. I can't believe I'm the only person having this problem with this vehicle since we know it's been an issue with their transmissions for several years (2015 -2017). I think a transmission clutch should last more then 16,500 miles before replacement. As it is, I'm going to have to sell the vehicle and take a loss. I'm [XXX] and this was going to be my last vehicle. It's paid for and looks brand new. Just wanted to make sure that this issue was reported so that maybe others can be helped. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- St. Paul, MN, USA

The contact owns a 2017 Ford Focus. The contact stated while stopped at a traffic signal, as the signal changed, the contact depressed the accelerator pedal, and the vehicle hesitated before moving forward. The contact stated that once the vehicle had forward momentum there was no hesitation. The contact stated that the failure also occurred while cold starting the vehicle and the vehicle hesitated after shifting to drive(D) and depressed the accelerator pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who informed the contact that the vehicle had experienced transmission failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 70,000.

- Saint Louis, MO, USA

The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as needed. The message "Transmission Overheat" was displayed. The vehicle was taken to an independent mechanic, where the transmission clutch sensors A and B were replaced; however, the failure persisted. The contact used a vehicle scanner and retrieved DTC code: P2872; which indicated that the failure was related to the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

- Overland Park, KS, USA

UNKNOWN, ECM/PCM randomly stopped working after battery replacement it threw a million codes leading to the computer

- Tucson, AZ, USA

There was a recall on my make and model of car couple years back. My transmission is not receiving any power my gas pedal just revvs with no acceleration when in drive. I have recently replaced the purge valve. Safety is at risk when suddenly decides to accelerate or not. When after stopping at red lights or stops signs than having to accelerate stalls mid intersection. Afraid to drive to ford, will be towing to manufacturer. I took vehicle to a different auto body shop would like to take to specific manufacturer due to transmission issues. Engine light has been on got diagnosis small evap leak with couple codes replaced part engine light still on transmission seems to have issue.

- Fort Wayne, IN, USA

The transmission is experiencing the following: Difficulty shifting gears, Delayed or harsh, shifting, Transmission slipping. I have a 2015 that experienced the same thing and was recalled and fixed. This is not under recall. The vehicle has under 80K mines.

- Ambler, PA, USA

While on the freeway theTansmission started slipping and not accelerating properly. Dashboard displayed transmission overheat warnings that require the vehicle to be stoped for at least 5 minutes, only to display overheat error again. Informed Ford and was told

- Mesa , AZ, USA

The vehicle shutters and has stalled while trying to cross an intersection, almost causing an accident while my children were in the car. It will shutter at take off from a complete stop and will randomly change gears while driving at a constant speed on a level road. When it stalls the wheel locks up as well preventing you from steering off the road and to safety

- Antioch, CA, USA

Unknown

- Detroit, MI, USA

2017 Ford transmission, 2017 Ford dashboard

- Detroit, MI, USA

Transmission needs to be replaced at 45,319 miles. Car began jerking at low speeds when accelerating/decelerating. After I noticed the jerking/stuttering the engine light went on. I took it in to an independent service center, they inspected the car and diagnosed the problem. They said I needed a new transmission with TCM and that this is a common problem with this car.

- Clawson, MI, USA

I bought this vehicle brand new, and shortly after purchase it started to shutter when I accelerated. I had the clutch replaced three times while under warranty. The vehicle is no longer under warranty and recently, it has been having trouble starting and it's been having shifting issues. It's revving and taking longer than it should to shift gears, shifting hard when it does shift, and doesn't act like its going to shift at all. I was on a busy roadway turning right. I made the turn and accelerated to the flow of traffic and the vehicle revved loudly and wouldn't move. I turned on my hazard lights and made my way to the center turning lane. I came to a full stop, put it in park, then back in drive, and proceeded to get back into the driving lane. It delayed shifting and shifted hard the rest of the way, but thankfully I made it home safely. It is at the mechanic shop right now and I'm being told it needs a new transmission. The mechanic also told me that he cannot find a transmission for this vehicle because as soon as they come in, they are bought up due to this reoccurring issue. I have to get this vehicle back to my house to just sit in the driveway until I can figure something out. This vehicle is only 7 years old with 120K miles on it. I just paid this vehicle off last year, and now I have to find a new vehicle. Ford really needs to recall these transmissions!

- Murray, KY, USA

Wiring assembly, and tcm are a safety risk because of improper gear shifting and shuttering. The issue is reproduced with a battery swap on the vehicle it-??ll cause improper grounding. No inspection, No warning signs until after improper shifting triggered limp mode no reverse and check engine along with transmission service message.

- Tucson, AZ, USA