My vehicle is exhibiting the same symptoms associated with the recall that was issued for 2017 Ford Focuses, specifically a stuttering transmission on acceleration. There is also some hesitation in shifting at times.

- Mineral Point, WI, USA

The contact owns a 2017 Ford Focus. The contact stated while starting the vehicle, the vehicle started shaking violently. The contact stated that while attempting to accelerate, the vehicle stalled and could not be restarted. The vehicle was towed to the dealer and was diagnosed with transmission failure. The vehicle was repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

- Blandon, PA, USA

The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was in reverse, the contact depressed the accelerator pedal; however, the vehicle stalled and jerked. The failure recurred while the contact was driving at an undisclosed speed. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,800.

- Affton, MO, USA

My car was running fine up till last Wednesday when I got to work and I pulled in and put it in park shut the car off went into work I came out nothing the battery wouldn't crank over nothing I had a jump started once it jump started it wouldn't go in reverse and barely went forward now they're telling me I need a TCM and a clutch and they're quoting me 4,600 but I can't just replace the TCM because the transmission case is cracked and it won't relearn you know I don't know what's what to do anymore I mean this car I only put $44,000 miles on it I mean I bought it used but yeah I had no warning that the battery was bad and they're telling me that that's what caused all this and it caused the TCM to fail which cracked the transmission case you know and I can't drive it they're saying because it's dangerous to drive but I have no choice I don't have a car and I got to get to my job and of course my van isn't covered under this TCM replacement that they got going on with 150,000 miles or 10 years cuz my car only has 144,000 miles on it so now I'm I don't know what to do about thisall I know is that this car was running perfectly fine and shifting perfectly fine all day Wednesday until I got to work and turned it off and went into work and came out that's when I got nothing no battery nothing it just I don't know what happened but it was running perfectly fine before that and there were no indications to me that the battery was bad or anything else was wrong with this car before any of this happened none whatsoever I wouldn't even have known cuz I had no problem it went in reverse just fine went drive just fine cranked up every time there was nothing wrong with the battery that I know of all I know is when it died it's caused all these problems

- Grandview, MO, USA

See attached document for complaint

- Brooklyn, MI, USA

The contact owns a 2017 Ford Focus. The contact stated while attempting to start the vehicle, the vehicle made an abnormal squeaking sound and failed to start. The check engine warning light was illuminated, and the message "Transmission Overheating" was displayed. The contact stated that upon shifting into neutral, the vehicle started. Additionally, the contact stated that while driving 25 MPH, the vehicle stalled. The contact was able to pull to the side of the road. The contact stated that the vehicle was able to restart when shifted into neutral(N). The dealer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 164,727.

- Mathis, TX, USA

Transmission Clutch Assembly. May not be available for inspection unless submitted by the dealership. Car vibrated violently as soon as pulling forward. Car would not continue forward motion without bucking. Car had to be towed to dealership. Yes Yes. Car passed annual inspection just a month prior. Transmission component inspected by service department at dealership. No warning lights illuminated on dash. The technician stated the vehicle needed a clutch replacement. The paperwork shows the parts replaced were the same parts as the above-mentioned service on May 18th, 2021. Additionally, the clutch actuators were also replaced.

- Blandon, PA, USA

The contact owns a 2017 Ford Focus. The contact stated while driving 65 MPH, the vehicle began to hesitate upon depression of the accelerator pedal. The check engine, check oil, and engine overheating warning lights were illuminated. The engine seized while the contact was driving to the residence and the vehicle was towed to the residence. The next day, the contact managed to drive the vehicle to an independent mechanic where the vehicle was diagnosed with a defective transmission clutch. The dealer was then notified of the failure and the contact was given a diagnostic fee. The manufacturer was also notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 82,000.

- Hyde Park, MA, USA

The contact owns a 2017 Ford Focus. The contact stated while driving 15-20 MPH, the vehicle temporarily lost power before and after shifting into gear. Additionally, the transmission was skipping gears. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission dual clutch had failed and needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 74,000.

- Rogers, AR, USA

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly vibrated before returning to normal functionality, after which the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission and informed the contact that the clutch was slipping. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.

- Simpsonville, SC, USA

See attached document for complaint

- Melrose Park, IL, USA

The contact owns a 2017 Ford Focus. The contact stated that while his wife was driving at an undisclosed speed, the message that the transmission was overheating was displayed. The contact's wife was able to drive the vehicle to a safe location and park the vehicle. The vehicle was towed to the residence. The vehicle was towed to four independent mechanics where the vehicle was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

- Laurinburg, NC, USA

The Ford Focus wouldn't start. Felt like the car wasn't in Park. After moving around the shift knob, we got it to start but had no reverse. Drove it to a garage and they said it need to go to a dealer. As of right now it's at the dealer with over $5,000 in repairs for a Transmission. I just put $3,000 in repairs for the transmission and others thing in Oct 2022. Put 10,000, =miles on it and needs more transmission work. Plus I still owe on the car.

- Marion, NY, USA

The contact owns a 2017 Ford Focus. The contact stated while driving 30 MPH, the vehicle shut off with the "Transmission Hot" message on the instrument panel. The contact drove the vehicle to the nearest independent mechanic where the vehicle was diagnosed with a defective clutch kit located inside the transmission. The vehicle was later towed to two other independent mechanics who also diagnosed the vehicle with the same failure. The contact was then informed of NHTSA Campaign Number: 18V845000 (Power Train) which a mechanic linked to the failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 130,000.

- Euless, TX, USA

The contact owns a 2017 Ford Focus. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, and the RPMs revved to 4,000 RPM and back to 0; however, the vehicle failed to respond. The contact depressed the accelerator pedal for a second time, but the vehicle jerked while responding. The contact stated that the failure recurred while her husband was test-driving the vehicle. The vehicle was taken to O'Reilly, where it was diagnosed that the TCM had failed. The contact stated that her husband was able to drive the vehicle after several attempts. The contact stated that while driving to the nearby dealer, several unknown warning lights were illuminated. A message indicating that the transmission was overheated and that the vehicle was undrivable was displayed. The contact's husband was able to pull into the dealer parking lot, where the vehicle became undrivable. The dealer replaced the TCM; however, the failure persisted. The dealer determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bouse, AZ, USA

I bought my 2017 Ford Focus SE on [XXX] from Long McArthur Inc. 3450 S 9th St, Salina, KS 67401, 785-823-2237. About a year after buying it, it started to shudder and I was hearing a grinding sound. I was told it had some kind of energy efficient engine and I read it made seem to be stopping. That is what I thought it was. It got progressively worse. On [XXX] the clutch was replaced, 13370 miles. On [XXX] I reported the problem was still happening, 18274 miles. Mechanic notes "Measure clutch shudder got 5205 RPM, below spec for clutch replacement. Power train warranty expires [XXX]. Bring back before it expires and we will check again." I did not take it back in because it didn't seem as bad. But since December of 2023 it has gotten worse. It hesitates when going from a stop to a start. On [XXX] I was pulling into traffic from a stop and it hesitated for about 4-5 sec and then bounced forward and went. I was nearly hit by 2 cars. On [XXX] I called the service department at Long McArthur, the person I talked to said to replace the clutch it would be $2,700. He said it will probably go right out. He suggested getting rid of it. This is a know defect by Ford, recall Campaign/NHTSA#18S07/18V169 Issue Date 2018-03-12. I was never notified of this recall. Not from the dealer or Ford. The problems started with the 2015 models. Current miles 24,574. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Salina, KS, USA

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the RPM's increased quickly however, the vehicle failed to respond as needed with the vehicle jerking and shuddering. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch throw-out bearing, requiring a replacement of the clutch assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 62,000.

- Ypsilanti, MI, USA

The contact owns a 2017 Ford Focus. The contact stated while operating the vehicle, the message "Transmission Overheating" was displayed, and the vehicle lost motive power. Additionally, the check engine warning light illuminated, and the gear was stuck, and the vehicle failed to properly accelerate. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the clutch had fractured. The contact stated the vehicle was taken to the dealer several times, but the failure could not be duplicated. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.

- Brighton, MI, USA

I have a 2017 ford focus s the transmission has went out 3 times was fixed 30 days after buying the car and transmission recently went out again taken back to Tom wood ford where the car was purchased and they said the clutches was out in the transmission they replaced them got car back drove 5 miles and transmission went out again toward it back to dealer and not they say transmission module no good they replaced it for $949 and went to plug it in ford change the plug from the size plug that was in there now they have to change the wiring harnesses and want me to pay for it this is the 6 speed powershift transmission that has had issues in the focus and Fiesta since 2008 and it keeps burning out please there needs to be a recall on this transmission as it can and will go out at anytime and mutiple times and could go out in traffic and cause a very serious crash this is a major safty issue as it pertains to the drive ability of the vehicle. As it has now stop working 3 times in less then 2 years of owning the car.i have even contacted ford corporate customer service.

- Indianapolis, IN, USA

To whom this may concern The system that has failed is the power train, more specific the transmission/ clutches inside of transmission. This has put my safety at risk because the car will not want to pull out sometimes its very jumpy and hesitant. It loses its power and the transmission just slips in gear like it's in neutral but you van feel it slipping trying to go. I think it is ridiculous that this has been an ongoing issue with ford cars since 2012 and it seems they won't do anything to fix the problem besides slap another clutch in for the same thing to happen down the road this is a scam it costs around 4500 to have tranny and clutches replaced by a dealership and the car doesn't even have 80000 miles on it. There is no reason an AUTOMATIC car should be chewing itself apart every 80k for it to be taken and have a new transmission installed thats a big ask for someone who bought their car and relies solely on that vehicle for daily travel. And then add the stress now trying to figure out and wonder when and where this vehicle will leave you stranded or sitting next which is also a safety issue because the car will actually not even start at times because the "clutch" in an automatic car is stuck engaged. The codes were read multiple times all finding the same issue for clutch B stuck engaged/ clutch b friction element stuck on. The problem doesn't need reproduced it never left. The car is being taken to place of purchase feb 5, no other issues or warnings have been visible prior to 2 days ago when it started the issue. It now will not go in reverse at all, just acts like it's in neutral. The warning lamp illuminated right after putting into reverse and it just reved and wouldn't move. My fiance has a 2012 focus and has had all the same exact problems but his is the slap shift. Could someone please look into this because it seems like ford is just throwing ideas at it hoping one works and I think that is crazy ford NEEDS to solve this the right way

- Osceola Mills, PA, USA