My fuel system failed, causing fuel leakage, problems with starting my vehicle, pressing on the gas and the vehicle not driving, which caused me to get in almost 3 collisions. my check engine light sensors are being triggered for no reason and my car continues to jerk and not drive, even if there is fuel in the tank.

- Antioch, CA, USA

The Transmission system of the car stopped shifting into gear and would randomly shift back into gear and jolt the whole car forward. This problem has happened with other ford focus models that have been recalled but not this model having the same issues. Had a transmission company look at the car and they said to take it into the dealership due to it being a manufacturing problem. Then I had to replace the lever ASY clutch release, Clutch ASY, Seal ASY, Cylinder ASY, Retainer bearing, Bracket, Retainer nut, and 2 Axles. The car is only a 2018 model and only has 70,000 miles. This ended up costing about $5,000 to repair when it was a manufacturing error and not from the driver.

- San Diego , CA, USA

While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.

- Roswell, GA, USA

I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.

- Bellevue, NE, USA

My car had a loss of motive power and the engine light and oil light came on. Checked the oil level, it was good, the light remained on. It also ran rough, had it towed to Future Ford shop. The diagnosis has been confirmed by Future Ford repair shop in Fresno, CA. that the recall for the oil pump is what is wrong with it. They said the engine has to be replaced. This will be the second engine replacement. I HAVE A CASE # [XXX]. MY REASON FOR CONTACTING YOU IS I NEED A LOANER CAR UNTIL FORD REPAIRS IT IN THE 2nd QUARTER. I JUST STARTED A NEW JOB 3 DAYS AGO AND I NEED A CAR. I CAN NOT AFFORD A RENTAL. PLEASE AUTHORIZE THE DEALER TO GIVE ME A LOANER CAR!!!!! I AM DESPERATELY BEGGING YOU FOR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fresno, CA, USA

I am writing to urgently submit a formal complaint regarding a critical safety issue with my Ford Focus, VIN: [XXX], and Ford's alarming failure to promptly notify owners about the defect described in Safety Recall 23S64. On [XXX], I experienced a terrifying incident while driving on the highway when my car suffered a sudden loss of power braking, resulting in a near miss accident and inflicting emotional distress. I towed the vehicle to a Ford dealer for assessment, where it was determined that the engine had failed and required a full replacement. After doing research myself, I found that my car is among those affected by Safety Recall 23S64, a fact of which I was completely unaware until after the incident. According to Ford's own communication to US dealers, new or in-stock vehicles under this recall are not to be demonstrated or delivered until repair instructions are provided, and customer notifications are to be issued only after repair instructions and parts ordering information are made available to dealers. At the moment, I have yet to receive any such notification or communication from Ford, despite my vehicle being directly impacted by the defect outlined therein. Furthermore, Ford expects me to shoulder the financial burden of the necessary repairs upfront, with the promise of reimbursement once the full FSA bulletin is released, a process that may extend until June. I am lucky this situation was a near miss, however, for others this might be a life threatening experience. If Ford does not take immediate action to remedy those who have been affected early on in the recall, I will have to seek legal action for Ford's negligence, seeking compensation for material costs associated with the repair of my vehicle, as well as recompense for lost wages due to lack of transportation, the cost of a rental vehicle, and the significant emotional distress I experienced during this harrowing experience. Thank you for your urgent attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

- Missouri City, TX, USA

Engine oil light came on. Lost my brakes. Upon inspection brake vacuum pump failed. And turbo failed from oil starvation. Problem found. oil pump screen blocked off with belt particles.

- Wallback, WV, USA

My 2018 Ford Focus has not been running correctly since about 30000 miles. As I accelerate, the car has trouble shifting into the next gear and will make a rattle noise that sounds like an object hitting against a fan blade. This makes it difficult to speed up on the freeway or accelerate correctly when I get a green light. I take it into the dealership regularly for an oil change and tune up but when I mentioned the issue they have told me they don't hear it and nothing is wrong.

- San Diego, CA, USA

The engine died while I was driving with my fiance, and the steering gave out. There was a loss of power to both the engine and brakes. The timing of shifting was inconsistent and I couldn't keep up with speed of traffic. Ford has confirmed that there is a problem with my vehicle and that the engine could explode. This is from their recall live on their site: "The engine oil pump drive belt tensioner arm to fracture, separate from the tensioner backing plate, and/or the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure. A loss of engine oil pressure can result in engine damage and/or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash." My car has been inspected by the local Ford dealership. There was a warning lamp that showed on the dashboard the day I had planned to get an oil change done by the Tuttle-Click Ford. They completed my oil change and did not acknowledge that I had an engine warning light. I had to call them back the same day to ask why the light was still on and if they fixed it, and they said to bring it back in. Once I did, they said they would have to take apart my engine. After bringing it to two other mechanics (the failure getting progressively worse), one of them was kind enough to let me know my car was recalled. Information that Ford never led out with once I brought my car in.

- Dana Point, CA, USA

The contact owns a 2018 Ford Focus. The contact stated while at a complete stop, a message indicating that the vehicle was overheating was displayed, and the vehicle went into LIMP Mode. The contact was able to pull into a gas station. The vehicle was then towed to the dealer, where it was diagnosed that the engine had failed due to the oil pump failure. The vehicle was repaired under warranty; however, the failure recurred while at a complete stop. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the oil pump drive belt failure had caused the engine to fail. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair. The failure mileage was approximately 43,000.

- Lancaster, OH, USA

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 10 MPH and slowing for pedestrians in a parking lot, the brake pedal was depressed however, the vehicle failed to slow down as needed. The contact shifted the vehicle to park(P) to stop the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that due to an oil pump failure, the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 86,000. VIN tool confirms parts not available.

- Phoenix, AZ, USA

I was driving on the highway and the oil light came on and the car started to slow down. Luckily made it home that night. Woke up next day started the car. Did not see any lights on the dash. When I got halfway down my drive way the car just shut off and the engine light and oil light came on. Cut it off and back on to get it back up the drive way. After cutting it back on the only light on was oil light but it would not move. Towed it to 3 different local shops and all 3 said I needed a new motor which would coast 5-6,000 dollars. The motor has around 78,000 miles on it.

- Randleman, NC, USA

The contact owns a 2018 Ford Focus. The contact stated that while attempting to drive from a complete stop, the vehicle shut off inadvertently. The contact was able to restart the vehicle. The contact stated that the failure had been recurring while driving from a complete top. Additionally, the contact stated that while driving uphill and depressing the accelerator pedal, the vehicle shuddered and hesitated to respond. There was an abnormally loud sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the powertrain system. The mechanic referred the contact to the dealer. An unknown dealer was notified of the failure and informed the contact that she would be charged a diagnostic fee. The contact declined to pay the diagnostic fee. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 76,890.

- Blythewood, SC, USA

While driving 70mph on the highway my oil pressure light came on and I loss all power to my engine. I tried pressing the brakes and nothing happened. I lost ability to accelerate and then the brakes got hard and locked up so therefore lost ability to stop. I was able to coast off of an exit off the highway and had to try to not cause an accident until my car finally coasted to a stop. I had it towed to Portage ford in Portage Wisconsin and they told me that there is an advance notice recall but would not diagnose my car. They told me that they cannot do anything because the recall is just an advance notice and they are unable to open a repair order on it. They told me that because they could not open a repair order they could not verify that it was in fact the recall and told me that I would need to purchase a new engine completely. My oil had been recently changed and the oil levels were checked and they were good as well as the consistency. The recall is exactly word for word what happened but they told me the engine would be $6,000 and the labor would be 25 hours and likely another $6,000 so they qualified my vehicle as a total loss and that they wouldn't be able to give me more than $1,000 for my trade in. They said the Kelly blue book value was only a little under $8,000. My vehicle has a little over 50,000 miles on it only and was just out of powertrain warranty by maybe a month or two. This forced me into having to purchase a new car. They told me that if they found that it was related to the recall once they were able to open a repair order they would cut me a check for $5,000 because my car is obviously worth more than $1,000. I had just replaced the battery, front brakes and tires. No body damage or interior damage that would qualify the vehicle as lower trade in value. I bought it brand new and only owed $1,641on it and it would have been paid off completely. This is CLEARLY the recall but they refused to acknowledge it.

- St. Francis, WI, USA

First it started with the batterie we had to purchase a new batterie $207 then while driving the car turned of and I had to get the car towed I purchased from Ford dealer a new Starter I paid $279 I had the mechanic install the new starter I drove the car about 5minuts one one light away from the freeway entrance and i feel the car jerk it stopped while o was driving almost causing an accident I heard a big clunk I had to call the mechanic he drove to where the car turned on he inspects the car he put his CAR DIAGNOSTIC READER ON IT 10 CODES CAME UP ON THE SCREEN he let me know my engine is seized due to low oil pressure. The engine needs to be replaced. i called ford they told me unfortunatly theres an early recall for my vehicle and they dont have the parts or repair instructions until there 2nd quarter so I had to get another tow truck to tow my vehicle to the nearest ford. My car only has 70000-75000 miles the check engine engine light is turned on at the ford dealer they opened a ticket for me thr lady that helped me was very nice and helpfull unfortunatly thats the only thing they can do right now is keep the vehicle due the inspection and wait until the 2nd quarter for thr remedy which is 2-3 months from now when i called ford special support i was told the same thing for the moment its at the early stage of the recall now im left without a car now.

- Bell Gardens , CA, USA

In September of 2023, I experienced an oil pressure light. It was expaliend that the oil pump drive belt failed and I needed my engine replaced. Since then, I have reached out mulitple times to Ford with little recourse as to help with my problem. Now, recall # 23S64 / 23V905 has been issued concerning my problem. In my chat with Ford, they indicated the problem is my responsibility and would not acknowledge the recall and any help.

- Streamwood, IL, USA

Jan 16, 2024 Our vehicle turned of while I was driving I almost crashed into another vehicle the vehicle jurked and swirved to the side it caused the car to move to the other lane and a sound of a bang occured my car turned off 4 days prior I had to get my car towed I went to ford to ford and order a starter because the car turned of while driving I had to get a mechanic he installed the starter but one week before that we thought the problem was just the batterie on jan 9 2024 I had to call AAA and purchase a battery on jan 13, 2024 my car stopped while I was driving.. We had the starter replaced and today is the second time this occured Jan 16,2024

- Bell Gardens, CA, USA

Purchased car 9/30 and have driven less than 3600 miles. Engine slow to accelerate, also revving up while at a stop light, lurching forward, lagging, and recently on 1/3 not drive able and had to be towed. Engine light on with codes P2837 and P287B. Two different garages (1. Fritz Ford and McNairs Auto) have diagnosed this vehicle to have a defective TCM freezing up gears, causing transmission failure. Notified Ford Motors in MI, they advised me to submit a report to NHTSA to help. Repair cost is $8600 at McNairs, $9600 at Fritz Ford in Riverside, CA No warranty on this car! Please help!

- Placentia, CA, USA

Vehicle has been parked for 3 months will not start. Needs engine. Recently seen recall on 2018 Ford Focus. This recall is not on my car but am sure that is what called engine failure.

- Wirtz, VA, USA

My head gasket blew and there was no unjust stress put on my engine. One day my check engine light came on and then my vehicle overheated and started to have vapor leak out of the exhaust

- Mesquite, NV, USA