I am disappointed with the unreliability of my Ford Focus. My faith has been misplaced, and my trust has been taken. I want relief from the Ford Focus, I want a refund; if not, I will express dissatisfaction on all social media. I will make sure everyone knows they are incurring risk by buying a Ford. I want to believe Ford is Built to Last, durable, innovative, and responsible for customers and the environment. I want to believe that Ford focuses on creating superior relationships with customers.

On April 3, 2021, I purchased a 2018 Ford Focus Vin 1FADP3FE1JL201560. Since that day, the car has been in the shop for more than 320 days and counting. It began the day of purchase. On April 3, 2021, the undercarriage fell off and the check engine light came on. From November 19, 2021, the engine was replaced three times, along with two head gaskets. The car was out of commission for two months getting these repairs completed and working.

February 22, 2022, while driving at 55 MPH (on the highway), The speed dropped to 2 MPH, causing severe stress and danger to the driver and people driving around the vehicle.

December 18, 2023, another engine was replaced. The car was once again out of commission for 4 months during this repair.

December 22, 2023 my son had to resign from his job due to no transportation to work.

July 3, 2024, while driving at 55 MPH (on the highway), The speed dropped to 2 MPH, causing severe stress and danger to the driver and people driving around the vehicle.

July 3, 2024, both cooling fans need to be replaced for a cost of $1,250. I have repaired them.

October 8, 2024 the car is running hot, drinking more gas, and the coolant is leaking into the engine.

October 9, 2024 to present the car is undrivable. In need of a 5th motor and possible head gaskets.

The car has had a long history of overheating and loss of power that, in spite of their efforts, has not been fixed by the Ford Mechanics. I requested buybacks from the Mall of Georgia Ford (where I purchased the vehicle) and Ford Customer Service and was declined numerous times. The car’s defects are substantial and have a notable impact on the vehicle’s performance, value, and safety. At this point, I’m asking for a full refund of my purchase and all associated costs involved with dealing with a faulty car for a total of $15,000.

Purchased a used 2018 Ford Focus SE with only 49,000km on it in May 2023. Regular oil changes performed using Synthetic Oil and proper filter throughout the car's lifetime. Car now has just over 100,000km and has never had any engine problems previously.

I was driving my daughter home from gymnastics in a nearby town and was approximately 4 km away from home. Oil light came on directly followed by the check engine light. Immediately lost majority of my acceleration power while on a 100km/hour highway causing me to decrease speed to 55km/hour while driving with my hazards on. Limped the car home upon receiving the problems and did not drive it again after that. Towed my car to the closest Ford Dealership for diagnosing and rectification. Initial diagnosis of the car concluded that the component failure is exactly per recall 23S64 regarding the engine oil pump issues but apparently this recall is only in the "Advanced Notice" stage and any repairs would have to come out of pocket for possible reimbursement for items which are covered under the recall once it has been totally rolled out.

Finally, after two weeks of back and forth with the dealership and getting them to give me a pricing to have my car fixed, they come back with a verbal quote (over the phone) of $7,000 CAD in repairs due to one of my turbos being failed and requiring complete replacement as well as the multiple problems within the Engine Oil Pump/accessories itself. However, do you know what one of the biggest factors in Turbo failure is? Starvation of Engine Oil!!!!! I have never had any issues whatsoever prior to this and the failure of their crappy parts, which they recognize as being a problem, have potential to cause thousands of dollars which have to be paid out of pocket until the recall is officially rolled out? What about the other problems which have resulted in the failed components which aren't covered under the recalled items but were caused by the same issue?

The Advanced Notice which I received in the mail on February 2/204 clearly states that, and I quote, "Ford has not issued instructions to stop driving your vehicle under this recall".

I am still waiting to receive an email breakdown of the repairs which shows the cost of each individual item and its respective cost. I've been without my car for almost 3 full weeks and two of which the car is at the shop without even receiving a proper quote for the repair work. The many hours of being on the phone with both the dealership and Ford Customer Service which have currently lead to nowhere are beyond frustrating at this point.