10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,566 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Recall Reference Number: 23S64 My vehicle experienced oil pressure & power loss, when taken in to be investigated the mechanic found that the oil pump belt that is in the oil pan made of rubber has detreated and there was rubber and metal in the oil. The exact issue described in recall referenced above. When checking to see if my VIN was covered I spoke with Ford and while they verified that my car was made in the correct plant and time frame as VINs that are affected by the recall, but as mine is a manual transmission vs. automatic they say its not covered. Why does that matter when the issue is with a belt in the oil pan, and nothing to do with the transmission.
- Gordonsville, VA, USA
This incident occured right around the time of the initial recall. In January 2024. I had it repaired at another car repair shop hoping to reimbursed by Ford. The initial recall stated they would have a remedy by June 2024. This then was delayed until 1st quarter 2025. Still no remedy for the recall.
- Sterling Heights, MI, USA
Transmission ?as not shifter right since I purchased the vehicle. Perking and high rpm not shifting. Tool to ford they replaced clutches and it continued. Took it back 13 months later they claimed clutches needed replaced, issue has continued. Now the TCM is bad and jerking so severe it almost caused me to wreck. Despite them extending warranty on tcm until June 2025 they are refusing to fix it.
- Morgantown, WV, USA
The Transmission is shuttering badly when taking off from stop. Like the transmission is slipping.
- Irving , TX, USA
My clutch (dual clutch automatic trans) has been replaced 4+ times in less than 5 years. It will be ok for a few months and act up again. My Trans shutters and shakes bad usually in 1st gear when I'm moving from a stop. Its now affecting 2nd gear. This started happening a few months after buying the car which only had 41,000 miles. I am now out of manufacture warranty. The problem consist.
- Sanford, FL, USA
I bought this car it was used by two other owners. I bought a new battery for this car but there is some kind of electrical problem with smell coming from vents and the radio system keeps shutting off.. keeps giving me a message on the screen that says sh*t off admission or restart engine to save battery then my whole radio system turns off till I turn off my car... Also now it time 4 tries to start my engine. Dash board will turn on but not engine..
- Colorado Springs, CO, USA
I was driving to church on I-95 north bound when my sunroof exploded and shattered on me and inside my car
- Stafford, VA, USA
In March 2024, I was driving my Ford Focus when the engine suddenly shut off at a stop light and never restarted. There were no warning lights or indications that anything was wrong with the car prior to it shutting off. The car was towed to a Ford dealership where it was determined that the reason the car broke was due to the oil belt breaking which is an active recall. The manufacturer recall number is 23S64. The NHTSA recall number is 23V905. This oil belt failure, led to both the turbocharger and engine seizing up and breaking due to a lack of oil being delivered to the system. This problem poses a safety risk as a loss of engine oil pressure can result in engine damage and/or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash. In March 2024, the recall only covered replacing the oil system - not the engine or turbo charger. In mid-June 2024, the recall was updated to include replacing the oil system as well as the engine and turbocharger that was affected in the cascading effects of the lack of oil delivery. We were told by the Ford dealership that a new engine and turbocharger had been ordered and would be delivered and installed in my car at the beginning of July 2024. Since early July 2024, I have called several times for an update of the status of my car. Each time, I have been told they are waiting on parts. Most recently, I was told that the one part they are waiting on is the high pressure pump. The service advisor at the local dealership said he has ordered it twice and emergency ordered it one other time. However, corporate Ford is not getting this order taken care of in a timely manner. It is now October 2024 and I have been waiting 7 months to get my car fixed. Per the NHTSA, car companies are expected to fix the recalled issue in a timely manner and Ford has failed to do this. They have also refused to buy my car back.
- Eldridge, IA, USA
The transmission began to overheat and shut the car off out of safety, upon taking it to dealership they have described the exact same problem found under recall I8S07 except this car has an automatic transmission. The clutch is stuck and has now damaged more components on the transmission resulting in a $4100 bill for repairs for something that should be a part of this safety recall.
- West Columbia, SC, USA
The oil pump control arm failed. There is an open recall with no remedy. We were originally told Q2 2024 and now it's Q1 2025. This is unacceptable as this recall was issued in January 2024 with no remedy.
- Dexter, MI, USA
My oil light came on while driving, it was flashing. I pulled over, checked my oil level and it was full. I had it towed to the nearby Firestone that I always use to check what was going on, I was afraid to keep driving it. The mechanic called me a day later and said that my wetbelt had disintegrated and that my engine was gone. He said that there was no way to check this during oil changes also. He said this wetbelt caused a loss of oil pressure which is why my engine was impacted. Firestone didn't know what the error code was and reached out to the Ford Manufacturer and they were advised what a wetbelt was and did. I attempted to get the recall taken care of in March at Cavalier Ford and they cancelled my appointment since there was no active fix. I have also been advised I can replace the engine out of pocket and hopefully Ford will reimburse me. I also reached out to Beach Ford to see what I could do and what my options were, she also told me I would pay out of pocket and hopefully be reimbursed. No one can confirm if I would even be reimbursed, if I had the amount of money needed to get a new engine. Luckily, I was not put at risk or others. I do drive for a living, 50% of my job is on the road. I stopped driving my car at the first sign of trouble and only hurt the engine.
- Virginia Beach, VA, USA
My engine completely locked up due to a faulty part at approx 68k miles. I sued and they immediately paid what I was asking for which was only the cost of the brand new engine I had to buy and the rental car for 3 months. In January, I was traveling approximately 55 mph when the light came on and said engine too hot, stop car now. I pulled over and opened the hood. It did not appear hot. I started the car up and temp was fine so continued down road. Approx 2 miles and temp shot up quickly and light came on again. Pulled over and waited for awhile. Car would not start and had to have it towed. It has been sitting since then while awaiting recall remedy. I am too scared to drive it with the potential for more serious issues such as fire.
- Rusk, TX, USA
was driving my car suddenly the car stopped working it does not reverse and goes forward the transmission no longer engages and it overheats the car can no longer be driven c because the transmission no longer works The car only has 68,500 miles, the transmission no longer works. I contacted the Ford dealer regarding the car warranty and they told me that the warranty did not cover the transmission so I had to pay $5,500 because they had to replace the entire transmission.I need your help to be able to resolve this problem. My car is almost new and the transmission no longer works.
- San Antonio, TX, USA
2018 ford focus sh*t down while driving down a main road in December 2023 Had it towed at our expense to a ford dealership, they told us the engine needs replaced, estimated around $9000 Recall came out a week or so later, for the oil pump causing the engine to seize. Still waiting to hear from ford about the recall, and have been out of a car for 5 months, and they declined offering me a temporary car. I don-??t know what to do from here as the car has been sitting in my yard and the battery has also died now.
- Spring Hill, FL, USA
I was driving home from my doctors appointment when I noticed the oil light on then I heard like air coming from up under the hood and the car started losing compression like gas power so I pulled over and check the oil. The oil was still full and then I remembered about the recall that Ford sent me. The problem is that Ford is telling me that it will be between May and August Before my car can get fixed.I on disability my car Note is $375. My insurance is $181 a month and now I have no way of going back-and-forth to my doctors appointments. They said that they could fix it for me for. $3000-$4000 and it-??s gonna be a 14 hour job, The problem with that is I have no money to put up to pay to get this part fixed. This is on Ford they have the recall they need to get the parts for the people like me who are already breaking down from there faulty parts that they put on the car. The Ford company I bought my car from is in Laurel Mississippi, and they said I am the second person that-??s done called broke down with the recall problem.They should-??ve had these parts before people started breaking down. Now I feel stranded with no way of going and I would like something to get done. I-??m not gonna further drive my car to make it worse. I did the right thing I made it home and parked it and that-??s where it-??s been for a week now and I-??ve been on the phone just about every day with Ford and nothing-??s getting done.
- Richton , MS, USA
My family and I were moving across the country due to my husband being stationed in a new location in December 2023z My cars check engine light came in and about 1 minute later it started flashing. I had to get it towed to our final destination. We then had it towed to the Titus will ford dealership in Lakewood Washington. I was then notified by that shop that it had an advance notice recall on it. It has been there since the beginning of January 2024. The dealership told me my whole engine needs replaced because of the recall. The mechanic has told me the recall will cover the repairs fully. It is estimated to be $7,000 to repair. I could pay for the repair and then file for reimbursement. I do not have $7,000 to fix this. Ford continues to tell me there is nothing they can to but to have me wait till the remedy is available. I have NO mode of transportation to and from work, to get on base(home), to get my kids to and from school. They say there is no rental car available for me. Ford has said that the remedy should be available -??sometime-?? in the second quarter. I am paying my car payment and insurance for this vehicle every month without having the vehicle.
- Mcchord Afb, WA, USA
The contact owns a 2018 Ford Focus. The contact stated that while driving at 40 MPH, the vehicle became uncontrollable and crashed into a pole. There were no warning lights illuminated. The contact sustained injuries to her face, back, and ribs. The driver was taken to the hospital for medical attention. The air bag on the steering wheel failed to deploy. The floor air bags were deployed. There were no reported fires.? A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately unknown.
- Memphis, TN, USA
When I filled my gas tank up recently my car wouldn-??t immediately start up, it started but then stalled, I repeated that a couple times before revving the engine a bit before trying to put it in drive, that got it going but now I-??m worried there-??s something really wrong.
- Long Beach, MS, USA
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
- Bellevue, NE, USA
- Perrysburg, OH, USA