3.5
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 37,524 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I took my car in for a routine oil change and tire rotation. (which I do every 5K, this was at about 40K). Rear driver brake pads were down to 10%, all others were fine. When replacing pads, the mechanic found brake fluid had leaked into the caliper, causing it to fail. The caliper failure caused overheating and dragging of the ceramic brake pad on the rotor, cutting a huge groove into rotor, which negated any chance of machining. The calipers, rotors and brake pads all required replacement with less than 40K miles on the car... big $$$$. this failure seemed pre-mature, and was unusual even to a service manager with many years of experience. (he suggested that Ford should be notified, which they were, today, 11/26/2007).
- Bear, DE, USA
I returned from a cross country trip and heard a grinding noise coming from the rear of my 2005 Ford Freestar. To investigate I removed the wheels and found the passenger rear rotor and disc pad were metal to metal. I checked the other wheels, they showed no signs of damage, pads still had a lot of material remaining. I took the vehicle to craig Ford, in craig, Colorado for repairs. At first I was told that it was a defective brake caliper and that warranty would cover the caliper, rotor and pads. However I was told later that the caliper was not defective and that I would be responsible for the total repair costs. Note, I had less than 30,000 miles on the vehicle at the time of the brake failure. I had to pay for the new rotor for the passenger rear, rear pads and turning the driver rear rotor which I was told is a normal procedure for E rear break job; I was not charged for a caliper so I presume craig Ford reused the caliper. Since work was being done on the rear, and I was having to pay for the repairs, I instructed craig Ford to do a complete brake job replacing pads and turning rotors on the front as well so that I would be starting again with 100% new brakes on all 4 wheels. When I picked the vehicle up, I was advised by the service manager, rob sovine, that he checked and there appeared to be a number of incidents of 2005 Ford Freestar passenger rear brakes wearing prematurely, with no know reason for this problem; and that there was no recall or service bulletin regarding this problem. I had no choice but to pay for the repairs as the vehicle was inoperable, but since I was not the only owner experiencing this problem, according to Mr. Sovine, I felt and still do feel that Ford should do something about this problem.
- Craig, CO, USA
- Lugoff , SC, USA