really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
81,334 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Feb 042015


  • 85,000 miles
The contact owns a 2007 Ford Freestar. When the contact activated the vent control for the air conditioner, there was a progressive failure and the vehicle surged forward. The contact had to ensure that the brake pedal was applied. The contact also mentioned that the vehicle idled very poorly while driving at a low rate of speed. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA action number: PE11018 (vehicle speed control). The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

- Charlotte, NC, USA

problem #9

Mar 302013


  • 140,000 miles
Driving out of town on the highway traveling at 55mph and my van quit accelerating and quickly lost speed. Pressed on gas pedal with no results. Was able to pull slightly off the road and put my car in park, turned it off and turned vehicle back on to find it would not reverse drive forward in any gear or move. Car does start and run but will not drive.

- Portland, OR, USA

problem #8

May 152012


  • 52,100 miles
While parking the car, the engine/gas surged taking me slightly forward until I put on the brake. The first time happened in may, but it continues to happen especially when I am going slowly (parking etc) both in forward and reverse and have the air conditioning on.

- Novi, MI, USA

problem #7

Jun 152011


  • 95,000 miles
The contact owns a 2007 Ford Freestar. The contact stated that the vehicle accelerated abnormally when in reverse and with the brakes depressed. The vehicle was taken to the dealer who diagnosed that the vehicle was in need of maintenance and needed a tune up performed. The repairs were performed on the vehicle but the failure persisted. The manufacturer was not notified. The failure mileage was 95,000 and the current mileage was 105,000.

- Ellendale, DE, USA

problem #6

Jul 212012

Freestar 6-cyl

  • 81,978 miles
Vehicle lunges forward and tachometer shows momentary engine rpms up to 2500 causing vehicle to surge. Using the brake pedal to control the unexpected motion stalls out the engine which when restarted can only drive at very reduced speed. Ford dealership replaced throttle body and reprogrammed sensor for more tolerance as per new Ford specs. Service advisor attributed the bad throttle body to low quality gasoline.

- Louisville, KY, USA

problem #5

Jun 082012


  • 90,258 miles
The contact owns a 2007 Ford Freestar. The contact stated that the vehicle would unexpectedly jerk forward. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure and current mileages were 90,258. The VIN was not available.

- Centerville, OH, USA

problem #4

Jan 232011


  • 90,000 miles
The contact owns a 2007 Ford Freestar. The contact was driving in reverse at approximately 5 mph into a parking space with the brake pedal engaged when the vehicle began to lunge unexpectedly. The failure occurred sporadically while driving at low speed. The vehicle recently stalled with the illumination of the engine warning indicator. The vehicle restarted and resumed as normal. The contact notified the dealer and they recommended the vehicle be diagnosed to determine the cause of failure. The contact planned to take the vehicle for diagnosis. The manufacturer was not made aware of the defect. There was an open investigation related to the failure under NHTSA action number PE10033 (vehicle speed control; power train: Automatic transmission: Control module/tcm, ). the failure mileage was 90,000.

- Westland, MI, USA

problem #3

Jul 012010


  • 92,000 miles
The contact owns a 2007 Ford Freestar. While the contact was driving in reverse less than 5 mph, the vehicle unexpectedly surged forward when shifting from the reverse gear into the drive position. The brakes were engaged and the vehicle stopped. The failure occurred whenever the gear selector was shifted from reverse gear into any gear range. The vehicle was taken to an authorized dealer where the technician stated that the failure was related to the air filter. The vehicle was not repaired. The contact was in the process of taking the vehicle back to the authorized dealer for further diagnosis. The failure mileage was 92,000.

- Patchogue, NY, USA

problem #2

Jun 012010


  • 37,000 miles
The contact owns 2007 Ford Freestar. The contact stated that several times when he would shift into reverse or drive, the vehicle would abnormally accelerate without warning. The dealer diagnosed the failure as a defective throttle body. The vehicle was not yet repaired. The failure mileage was 37,000 and the current mileage was 43,000.

- Alpine , CA, USA

problem #1

May 302008


  • 50,000 miles
My 2007 van has stopped driving on over 6 occasions while I am driving, it has been repaired 4X and always told it was a new issue. On the last occasion I left the van on the road got my mom to pick me up. I have 3 kids that I drive in the vehicle and Ford will not take any responsibility, I think 4 attempts to fix a van is more then fair on my part, it is evident that Ford does not know what the problem is, and I will not be their guinea pig.

- Loretto, 00, USA