10.0

really awful
Crashes / Fires:
25 / 0
Injuries / Deaths:
30 / 1
Average Mileage:
26,104 miles

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« Read the previous 20 complaints

problem #273

Nov 012017

Fusion

  • miles
Takata recall. I received a recall notice from Ford in the mail March 2017. Called March 10,2017 nearest dealer, I was informed that I had to wait for the second letter that will inform me that the parts are. It's been 8 months, no second letter, but received a legal notice from tk holdings about the airbag and chapter 11 case no. 17-11375. Called dealer again, was informed they can't help me, because no parts. I am still driving my car with a defected airbag. Seems to me it is very unsafe.

- Grand Jct, CO, USA

problem #272

Nov 012017

Fusion

  • miles
"takata recall". received notice from Ford in March 2017 of safety recall. On October 31, 2017 received notice from tk holdings Inc, to check VIN # &I found that my car was on recall. I called two Ford dealerships today (11/1/2017), both stated that they have received no information from Ford as to what they are to do, no parts available & to call back in "a few weeks".

- Minneapolis, MN, USA

problem #271

Nov 012017

Fusion

  • miles
Takata inflators. After receiving notice of recall in March, 2017 on a 2007 Ford Fusion, no other notice of service or required action was given until legal notice of takata chapter 11 bankruptcy was sent. Still waiting for recovery for repair of faulty parts. Risk of injury is the reason for the complaint; the risk of injury isn't being compensated in any way waiting for proper repairs.

- Minneaplois, MN, USA

problem #270

Jan 102017

Fusion

  • miles
Takata recall, 01/10/2017 natsa recall # 17V024, manufac recall # 17S01 have not heard from manufacturer yet!

- Detroit, MI, USA

problem #269

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called suppes Ford at (800) 985-1597 (101 main St, johnstown, pa 15901) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect.

- Johnstown, PA, USA

problem #268

Nov 012017

Fusion

  • miles
Takata recall received a post card from tk holdings regarding a takata airbag recall. We checked airbagrecall.com and found that our Ford Fusion 2007 was included in that recall. We were advised to call the local Ford dealer to have the passenger side airbag replaced immediately. Sexton Ford in moline was very rude and the only information they would give us was that there are no parts available to fix this. How can there not be any parts available for a recall that, if not fixed, may result in death? now we are unable to utilize the passenger seat of our car until the airbag is replaced.

- Moline, IL, USA

problem #267

Nov 012017

Fusion

  • miles
I received notification over one year ago (July 2016 letter from Ford) that my 2007 Ford Fusion airbag had been recalled by the manufacturer. I patiently waited to receive a letter indicating that I could take my vehicle in for a replacement airbag. Upon contacting the local dealership numerous times, the dealership also repeatedly informed me that they could not make the repair/replacement until a letter was received by Ford approving the replacement. Yesterday I received notification that the manufacturer, tk holdlings Inc, is in the process of filing chapter 11. Upon researching with the information provided on the chapter 11 notice and Ford letter, the only updated information I can find (other than my car is one on the recall list for an airbag) is from www.saftercar.gov in which the site states, "recall status: Recall incomplete, remedy not yet available." From what I understand the airbag when deployed can cause injury and possible death. This matter is over a year old and I use my vehicle for business purposes. Every day that I get into my vehicle, I feel like I am driving a loaded gun and am very concerned for my safety and specifically any passenger that rides with me (it is the passenger airbag that is being recalled). This process is not being handled in a timely matter and would I like to it expedited as soon as possible.

- Moline, IL, USA

problem #266

Nov 012017

Fusion

  • miles
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts do to the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair since the recall notice was received over a year ago. The dealer (phil long Ford, 1212 motor city drive, Colorado spring, co 80905 (855) 349-0696) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.

- Colorado Springs, CO, USA

problem #265

Jan 012017

Fusion

  • 69,000 miles
Takata recall - received notice of this recall almost 2 yrs ago with no dealer having the product available to make the repair. The dashboard area where the airbag is located has loosened and appears to worsen as time passes. I am concerned that something major is going to happen at some point. Ford dealers have no idea when they will be able to make this repair. My vehicle has around 75000 miles on it and is more than 10 yrs old so obviously it has not be overly used or abused.

- Demorest, GA, USA

problem #264

Jun 202016

Fusion

  • miles
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealers (john kennedy Ford - pottstown, 3189 w ridge pike, pottstown, pa 19464, (610) 495-7100) and (keyser & miller Ford Inc, 8 E main St, collegeville, pa 19426, (610) 489-9366) did not give a specific date for when the remedy and part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Douglassville, PA, USA

problem #263

Jul 012016

Fusion

  • 66,000 miles
Takata recall. We received a recall notice for the passenger side airbag in July 2016. I have contacted the local Ford dealer three times since then, and they say the replacements are not available.

- Bethlehem, PA, USA

problem #262

Oct 192017

Fusion

  • 105,300 miles
I was driving to grocery store made right hand turn and my steering wheel came off had to call my mechanic to put bac on lucky airbag didn't go off I would like Ford to refund my money or buy it bac its a death trap will not drive it anymore

- Hanover Twp, PA, USA

problem #261

Jul 012016

Fusion

  • miles
Takata recall: In July 2016, I received a safety recall notice 16S26 / NHTSA recall 16V-384. Recall is for the front passenger airbag. I have called the Ford dealership multiple times to schedule replacement, replacement has not occurred as they state "part" not available. It is unacceptable that replacement has not occurred. I have not experienced an accident that would trigger airbag - thank god! is there a way of getting an immediate replacement? I have called Ford customer service with no results.

- Westminster, MD, USA

problem #260

Jun 162016

Fusion

  • miles
Takata recall. We received recall notice in July of 2016. We have called multiple times and have been told the replacement airbags were not available.

- Airmont, NY, USA

problem #259

Mar 202017

Fusion

  • miles
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 17V024000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (friendly Ford Lincoln, 2800 N telegraph rd, monroe, mi 48162, (734) 243-6000) did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The contact was informed that she would need to wait for a second notice to determine when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Carlton, MI, USA

problem #258

Oct 312017

Fusion

  • miles
Takata recall. Been dealing with this since July 2016. My car has been impacted by this recall. I have called several different Ford service departments many times trying to get this fixed. I have been told this airbag can deploy at any time. I have a 5 year old in a car seat that I am concerned about!!!. I keep getting the run around regarding repairing this problem!!!!!!!!!!!! this is dangerous and Ford needs to fix this issue before someone gets hurt or worse!!!

- Lansing, IL, USA

problem #257

Oct 312017

Fusion

  • miles
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact received the recall notice over a year ago. Blue springs Ford (3200 nw S outer rd, blue springs, mo 64015 (800) 524-1848) and several other dealers were contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact received a postcard from tk holdings, alerting her that they filed for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.

- Independence, MO, USA

problem #256

Jun 012016

Fusion

  • 101,000 miles
Takata recall I have had this recall for a year and they still have no idea when they will have the part. I just can not figure out why this is taking so long. Now takata is bankrupt and my car is still not fixed. I hope it still gets fixed even with them getting bought out. Ford is dragging their feet on fixing their customers cars not thinking about could happen to the people driving these vehicles if they are involved in an accident.

- Saint Joseph, MN, USA

problem #255

Sep 012017

Fusion

  • 80,000 miles
Takata recall. The contact owns a 2007 Ford Fusion. The contact inquired about the tk holdings postal letter. The VIN was included in NHTSA campaign number: 16V384000 (air bags); however, the contact never received a recall notification. The local dealer (duval Ford, 1616 cassat ave, jacksonville, fl, 32210) was made aware of the bulge around the air bag compartment a year ago, but stated that there was no failure and to look out for recalls, if the issue persisted. In September of 2017, the vehicle was taken to the same dealer for other repairs and the contact was informed that the air bag warning indicator was illuminated. The vehicle was not serviced or repaired for the air bag issue. The manufacturer was not contacted. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

- Jacksonville, FL, USA

problem #254

Jun 102015

Fusion

  • miles
The frontal passenger takata airbag has not yet burst, however, the cover and sides have curled up somewhat and makes a rupture of the inflator appear imminent. I have waited literally years for a free replacement but am still sidelined with being told the parts are not ready yet. Are you kidding me? I need a replacement before the thing ruptures and kills someone.

- Tecumseh, MI, USA

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