My vehicle was in a accident involving a frontal crash of both vehicles in joliet and my airbags didn't deploy. I have since had my vehicle repaired by Ford recall of the airbags and now I have had to replace my brakes at least twice a year when I only travel locally with my car.

- Lockport, IL, USA

I purchased this vehicle in November of 2019 with approximately 161,000 miles on it. Between December of 2019 and April, 2020, I experienced 3 incidents where if I hit a pothole with my foot on the brakes, afterward the pedal would sink low to the floor and required aggressive effort to stop the vehicle. On these 3 occasions, if I parked the car after a few hours the problem would correct itself. I also received a letter from Ford in January 2020 advising of the safety recall (notice # 19S54, NHTSA recall # 19V-804) stating that parts would be available in the first quarter of 2020. With covid-19 about, I didn't have to drive much. On June 30th, 2020 a driver in front of me panic stopped which forced me to do the same on a street with dry conditions. After 2 days the same problem persisted so I contacted Ford customer service, who advised me to set up an appointment to bring the car in. I did so and dropped the car with ernesto at red mccombs Ford in san antonio, tx on July 6th, 2020. The dealer supplied me with a rental through enterprise. On July 7th, dealer calls and tells me they could not find the problem and that I owed them $149 diagnostic fee and had to pay for the rental. I called Ford customer service and complained. They gave me a ticket number (cas27013862) and told me to wait to hear from a service manager (that call never came). I also had to pay $162 for the additional insurance I had on the rental. On July 22nd, 220, the dealer calls and asks what I am doing with the rental. I told them that I opened the above referenced case with Ford and gave them the case number. They were unaware of this fact. On July 23rd, 2020 I received another call from the dealer who advised that Ford closed the case. I called Ford again who advised on 4 seperate occasions during the call that the case was open and in progress. Ford then told me to call the service department

- San Antonio, TX, USA

Brakes began to travel to floor cutting down reaction time, but would stop car if plenty of time was available. Research showed in Jan, 2020 that a recall had been initiated for defective hcus that causes brakes to go to the floor to stop. Car could not be safely operated and oxmoor Ford dealership was contacted numerous time, but they stated they couldn't do the repair because Ford had not provided them parts. This continued for 6 months and car could not be safely operated. In July an online appointment with oxmoore Ford in lou, ky was made for July 13, 2020. The car was dropped off on Sunday night to be worked on Monday morning. Approx 4 hours after the appointment time, dealer called and said car was ready. When we went to the dealership, they advised that they didn't have parts to fix the car. We refused to take it back, informed them it was dangerous to drive, and demanded it be repaired per the recall. A couple days later, dealership called and said they could not get parts to fix the recall and doubted if they could fix it for months. We then informed the dealership that we will not accept the car until it's repaired and that we were filing a complaint with the us transportation board and seeking an attorney. At the time of filing this report, dealership has yet to respond. Numerous attempts to contact Ford re: This met with negative results.

- Louisville, KY, USA

We still have not received any information from the Ford Motor Company to replace the hydraulic control unit on my Ford Fusion.

- Battle Creek Mich, MI, USA

2008 Ford Fusion brake pedal goes to the floor randomly when attempting to stop. Open recall for over 6 months now; parts were to be available end of first quarter. Vehicle is unsafe to operate in its current condition.

- Boyertown, PA, USA

Recall notice has been sent to me in January of 2020. This hydraulic control unit needs to be fixed. My ABS light and break light comes on driving at high speeds, low speeds, backing up. Anytime I drive the vehicle and I feel it dangerous. I fear that it may not be brought to a controlled stop one day.

- Midland, MI, USA

The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called the dealership deml Ford Lincoln Inc. (2100 us hwy 14 w, waseca, mn 56093; (507) 835-3425) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on several occasions the brake pedal was depressed and went to the floorboard. The approximate failure mileage 150,000. VIN tool confirms parts not available.

- Waseca, MN, USA

My wife rear ended someone. She was unable to stop. Luckily nobody was seriously injured. We have been complaining about the brakes to Ford for two years. About 6 months ago Ford finally acknowledged the issue which is below. The mechanic at Ford in petaluma, ca said our car was unsafe to drive but they are stillllllllllll waiting on parts. It was promised 1st qtr of 2020 but that has passed. I am confident the accident would not have taken place if the brakes worked as they should. "safety risk this may result in extended brake pedal travel required to stop the vehicle, increasing the risk of a crash. The condition does not result in a loss of braking function and the vehicle can be brought to a controlled stop.

- Sonoma, CA, USA

The contact owns a 2008 Ford Fusion. The contact stated the while her daughter was driving at various speeds, the brake pedal depressed to the floorboard however, the vehicle was slow to respond which extended the stopping distance. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to malloy Ford charlottesville (2070 seminole trail, charlottesville, va 22901, (434) 977-7960) where it was confirmed that the part was not available. The vehicle was taken to madison Ford (2895 S. seminole trail, madison, va 22727, (540) 948-6806) where the vehicle was diagnosed with a defective ABS control module and ABS unit, which needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who performed a brake flush, replaced brake pads and rotors. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was 89,000. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Charlottesville, VA, USA

I recieved a letter in the mail that the car was being recalled. What I have noticed when I steped on the brake, it would make a rumbling noie, or viberation. Thats about it. I did stop at one of the Ford dealers to have it checked but they were so busy, I needed to get home. Vechile was in motion, city streets & highways & I was braking the car to slow down or stop. That is it.. I can't give you a date, because I didn't know there was anything wrong with the car till I recieved the recall probably sometime in 2019!

- Castleton On Hudson, NY, USA

On October 30th 2019 my break was sinking down and was not able to stop in time so I hit stop sign. Since this incident, October 31 2019, the ABS module was replaced. The problem continued, I had both calipers replaced, both rear struts replaced. The problem still exists and the brakes have been locking up when the anti-lock brake is engaged. I have taken to two repair shops and they have not found any codes or reasons. Why would this be happening, is it related to the ABS hydraulic control units recall?

- Troy, MI, USA

The brakes on my 2008 Ford Fusion once again nearly failed after activation of the ABS and going down the interstate at 70 mph. This is the problem reported with recall/NHTSA campaign number 19V904. I know this is the case since this is the third time this has occurred on my car. I have paid for the last two replacements with one being a full replacement at a Ford dealer of around ~$600 and another that was able to be remedied by bleeding the brake lines until the hydraulic valve reset. I find it hard to believe that the NHTSA only has 15 complaints of this, but I guess that is the case when you have an obscure reporting procedure. I am able to find hundreds of complaints with a simple search. I am glad this has finally been recalled, but now we have to wait for Ford to drag their feet on saying parts are available. It is a shame that the NHTSA makes you enter all of your personal information in order to file a complaint. Perhaps you all should look into anonymous reporting.

- Flower Mound, TX, USA

ABS brakes system... I've been notified of recall, an ive set an appt. And went there in which the person I spoken with told me there's an recall but they couldn't help fix the safety problem and im not trying to be hurt nor hurt one one else via traffic accident due to Ford dealers don't want to help resolve the recalled parts.

- Denver, CO, USA

The contact called on behalf of his mother who owns a 2008 Ford Fusion. The contact stated that while the vehicle was being driven at 30 mph, the brake pedal was depressed and went to the floorboard. There was also an engine oil odor in the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle was subjected to NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts for the recall repair was not available. Bell Ford located at 1200 NJ-27, colonia, NJ 07067 and malouf Ford - Lincoln, Inc. 2210 us-1, North brunswick township, NJ 08902, were both contacted and it was confirmed that the parts were not yet available. The manufacturer was not informed of the failure. The failure mileage was 109,348. VIN tool confirms parts not available.

- Edison, NJ, USA

Brake pedal gets "soft" and requires significantly more travel to activate brakes. Especially in an emergency situation. At least 2 accidents have occurred because of this. Furthermore we have taken the car to a dealer and an independent repair facility but they could not fix the issue

- Walkersville, MD, USA

I have filed one report already about the brakes. Wanted to inform you that the brakes are currently out as described in the recall letter. We have zero brakes and had to use the emergency brake to be able to slow down. Took to the dealership, they havent looked at it bc there is no replacement part which leaves us in limbo. We found the brakes we not working while driving and trying to slow down. Pedal went to the floor did not slow the car down without using the E-brake. There was no warning.

- Bedford, VA, USA

On December 27th 2019. My daughter slide into the back of another car and she complained the breaks were taking to long to come to a complete stop. The car was totaled and on January 23rd, 2020 we received safety recall notice 19S54/NHTSA recall 19V-904. Had we received this notice before 12/27/19 we believe repairs would have prevented the accident and the car would not have been sold for parts.

- Lutz, FL, USA

The brake pedal has to be pressed all the way to the floor to stop. This happens on and off without warning. It has happened several times. We received a recall notice. No part available to replace it. Called dealership and they advised us to call Ford customer care to see if since we are experiencing the described recall issue they may put us in a rental. Called and spoke to a rep several days in a row. Asked for a supervisor to call us back and they say they will but dont. Recall says it raises risk of accident. Since the part in the recall sticks without notice we are concerned putting our family in it. However it is our vehicle of transportation. We are experiencing the described issue that is stated in the recall. The brakes work fine one day and the next they dont. We dont know until the pedal goes to the floor. Thats alarming. This happens at any time and any where without warning.

- Bedford, VA, USA

Received recall on ABS system, valve sticking open. A couple of days later the car was in an accident, brakes locked up and abc did not seem to function. Now brakes have a lot of travel and unsure if car is safe to drive. Ford said they will not have the parts until end of first quarter. * (recall related incident)

- Jeffersonville, IN, USA

The contact owns a 2008 Ford Fusion. The contact stated that while operating the vehicle, the brake pedal would extend to the floor causing the braking distance to be extended. The vehicle was taken to the local dealer apple Ford (8800 stanford blvd, columbia) who diagnosed that ABS valve in the brake control unit was faulty and needed to be replaced. The vehicle was not repaired. The vehicle was not included in the NHTSA campaign number 19V904000 (service brakes, hydraulic). The manufacturer was not notified of the failure. The failure mileage was 151,000.

- Millsville, MD, USA