10.0
really awful- Crashes / Fires:
- 38 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 91,585 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Ford is ignoring the recall on the ABS breaks. #19V-904. They simply refuse to do anything to fix these cars and the NHTSA is letting them get away with this. Its going to get someone killed
- Columbus, OH, USA
There has been an ongoing recall for the hydraulic system that causes brakes to not slow down my vehicle. I notice this more when it rains or is icy outside. Recall remedy was supposed to be ready first quarter of 2020; I have gone through more sets of brakes and brake pads on this vehicle than any other vehicle I have ever owned. Ford has done nothing to help remedy this and no Ford dealership can give a clear answer regarding when this will be available. Ongoing issue for nearly 3 years now.
- Columbia, MO, USA
The break pedal will travel 2/3 of the way to the floor before the car begins to slow down or stop. I can never tell if the car is going to stop or not.
- Columbus, OH, USA
I am writing in regards to the manufacturer recall: 19S54. How are these parts only available in the 1st quarter of 2021" it's now in the winter months in northwest Ohio and I can't even brake my car safely in the snow and/or ice. I need to drive to and from work and make any other trips, but I can't do it safely!! what can you do to fix this issue? can you refund me my bill if I take this into a shop"
- Toledo, OH, USA
NHTSA recall number: 19V904. "parts are anticipated to beavailable late first quarter 2020". Ford has not recieved the parts and or notified me. I just chatted with them on line about this. Here is a copy of the chat response from Ford representative: "carissha at 13:07, Dec 15: Based on our resources, it appears parts are also expected to be available during the 1st quarter of 2021 for recall 19S54 dot 3 brake fluid and anti-lock brake system function. ". this is almot 1 year late to get the parts. No updates to nhsta website that explains the difference. As a general side note. It would be good to have with the recall notice any information the consumer can do to their vehicle to minimize the impact of he recall on the vehicle if possible. Examples 1) weekly check of brake fluid, 2) function of device being recalled ie trunk or hood latch... thanks for all you do.
- Allen Park, MI, USA
I had the ABS hcu fail. I was fortunate that I had plenty of room in front of me to stop. I understand there is a recall on this. However a year later Ford still doesnt have to part. Is this timely" what is reasonable time? what am I to do, but drive a faulty brake system? Ford solution is I pay to fix it and they will reimburse me what they feel is adequate. I am a bit confused. Do they have the parts" I have their refusal letter to fix it and text that they will reimburse me to fix it.
- Urbandale, IA, USA
Being in motion the 15 of November 2020 I experience an extended brake pedal failure same as stated in the January and October 2020 Ford recalls. Because the high risk of a crash my car was towed the 18 of November for repair to mccoy mills Ford in fullerton, ca (phone 714-5265501, invoice 986572) where the service advisor daniel inzunza contacted Ford Motor Co. Who did not approved any repairs because the required spare parts of the recall will not be available until first Q of 2021 and spite of that Ford Motor Co. Did not authorized a rental car. Complaint I require an assistance of a rental car because the spare parts that were going to be available in 1st Q of 2020 won't be until 1st Q of 2021 and I can not drive mine due the high crash risk for the present extended brake pedal failure
- Anaheim, CA, USA
As I was leaving a parking lot and making a left hand turn onto the main in and out of the company, I was unable to stop or slow the vehicle down to make the turn due to the breaks going out or not operating properly. Resulting in the vehicle crashing into a large boulder. 3-4 days previously I received a notice on brake recall for this vehicle but the noticed said that due to covid they do not have a fix or parts to repair the recall.
- South Chesterfield, VA, USA
I hit a dip in the road and loss total control of my brake system, feels as if I've had to push brakes all the way to the floor and almost caused an accident.
- Indianapolis, IN, USA
The contact owns a 2009 Ford Fusion. The contact stated while driving 35 mph, the contact was unable to bring the vehicle to a complete stop with the brake pedal depressed. The contact stated that the vehicle proceeded through the intersection at the red traffic light. The contact stated that the brake hydraulic anti-lock system ceased in the open position. Penske Ford service (8970 la mesa boulevard, la mesa, ca 91942, (619) 464-7777) was contacted and the contact was informed that parts were not yet available for NHTSA campaign number: 19V904000 (service brakes, hydraulic). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,580.
- El Cajon, CA, USA
The contact owns a 2009 Ford Fusion. The contact stated that while driving the vehicle, the braking distance was extended while depressing the brake pedal to stop the vehicle. Additionally, while attempting to depress the brake pedal, the brake pedal ceased. The vehcile was examined by an independent mechanic who indicated that the brake valve was defective and needed to be replaced. The local dealer hempstead Ford located at 301 N. franklin St, hempstead, NY 11550 and the manufacturer were notified of the failure. The contact was informed that the vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet availalbe. VIN tool confirms parts not available. The failure mileage was 120,000.
- Hempstead, NY, USA
The contact owned a 2009 Ford Fusion. The contact stated that she just purchased the vehicle for her daughter at J & J auto group Inc, 804 S cicero ave, Chicago, il 60644, and after leaving the dealer while her daughter was driving at 30 mph, the brake pedal got stuck, her daughter was unable to control the vehicle. As a result, her daughter crashed into two vehicles that were park and then run into a fence of an apartment building. The contact mentioned that one of the vehicle that was park was totaled. The contact stated that her daughter sustained injuries to the face, bruises to the arm, cut to the left eyes, back, head concussion and three broken ribs on the left side that required medical attention. A police report was filed. The vehicle was towed to a pound tow lot. The vehicle was not taken to a dealer for a diagnostic testing. The vehicle was destroyed. The contact received NHTSA campaign number: 19V904000 (service brakes, hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 175,000. - (recall related incident)
- Chicago, IL, USA
On the afternoon of November 16, 2019, I was travelling through a suburb of philadelphia, Pennsylvania. The road is a 4 lane road, two in each direction. It is heavily trafficked. I was travelling in the left hand lane heading westbound. Traffic to the right was coming to a stop, as a car was stopped in the lane with it's four-way flashers on. The left hand lane was slowing to a stop as a car was attempting to make a left hand turn across traffic. I attempted to come to stop. My car began shaking and I had use both feet to hold the break down. At the time, I didn't think anything of it and assumed it was because my car was getting old. My car did not stop, despite my best efforts. At a low rate of speed, I rear-ended the car in front of me which then hit the car in front of them - the one attempting to make a left hand turn across traffic. There was minimal damage on all cars involved. A month to two months later, I received a letter from Ford indicating that there was a recall on my anti-lock break system and that I would be notified when the parts became available at my local dealership. As the insurance claim progresses, I was advised by my adjuster that I should report this accident to NHTSA.
- East Norriton, PA, USA
19S54 recall. Spoke with Ford and took car to dealership. Break pedal goes to floor. Been advised by dealership that Ford will not take any action until first quarter of 2021. If I want to correct the problem now it will be $1,300 that I may or may not be reimbursed. The recall has been out for over a year, they only have the parts if you pay for them. Please assist
- San Diego, CA, USA
Braking issue. While driving, twice last winter, I had to brake suddenly and I lost braking ability to stop in a timely manner. The pedal goes to the floor and is very slow to stop. It takes multiple times of pumping the brake to get any pressure back up to brake. I've had multiple shops look at it and have replaced the brakes themselves and they do not find anything wrong. The last shop had to bled the brake lines and found air bubbles in the lines that need to be bled out, which seemed to help. Fortunately, I have not had any accidents when this occurred but have come close.
- Wichita, KS, USA
My husband was driving at about 35 mph down a two lane road in the right lane and he went to stop at a stop light and when he hit the brake petal, it vibrates 4 times and then the petal went to the floor and the brakes stopped working and he could not slow down or stop the vehicle. Since there was a pedestrian to his right on the sidewalk and the vehicle in front of him was smaller than his car, he chose to drive in the middle through the two lanes of vehicles. He ended up hitting 3 other vehicles before our car stopped. After he got home, we checked to see if there were any recalls on the car since we were confused why the brakes failed out of nowhere seeing as we had recently put brand new $80 brakes on our car and found out that there had been a recall on the ABS system last January, but there is not a replacement part yet available until November. I truly believe that this accident was caused due to faulty parts that Ford made this vehicle with and now my car is totaled and I did not have collision so because of the faulty ABS system, I now have no car and damaged 3 other people's cars. Thank god this accident was not fatal and no one was injured too badly due to the unsafe ABS system in the 2009 Ford Fusion. - (recall related incident)
- Prospect, CT, USA
ABS system unresponsive, parking brake was needed just to stop car.
- Clarkston, GA, USA
The contact owns a 2009 Ford Fusion. The contact stated while driving and depressing the brake pedal, the pedal went to the floorboard causing the braking distance to be extended. The contact stated that she had to constantly pump the brake pedal to stop the vehicle. The vehicle was taken to West herr Ford of rochester (4545 w ridge rd, rochester, NY 14626) where the dealer took a picture of the VIN and refused to test drive the vehicle. The contact was informed that a test drive was unnecessary since the part needed to repair the vehicle was not yet available. The following day, the contact took the vehicle to O'connor Chevrolet Inc (3850 w. henrietta rd, rochester, NY 14623) for an oil change and the vehicle was test driven by the underwriter at the Chevrolet dealer and was informed that there was a serious problem with the brakes. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 95,000. VIN tool confirms parts not available. Consumer stated parts would not be available until 2021.
- Rochester, NY, USA
The vehicle's brakes randomly cease working. This has led to several near collisions, including at least one high-speed incident where the brakes failed on the interstate and nearly caused a serious crash. The dealership has known about this recall for nearly a year and has yet to fix the issue. They claim they don't have the parts and claim the issue needs to be taken up with the manufacturer. When contacting the manufacturer, they claim it is the responsibility of the dealership to fix it and will not help either. It is wildly unacceptable that manufacturers and dealerships can produce and sell cars with brakes that randomly shut down completely and not fix the issue. This is no small matter, brakes that spontaneously stop working are one of the most dangerous issues that can happen to a car, and such a issue should be addressed immediately. Before the recall was made public, the dealership charged us on two separate occasions to fix the brakes and claimed they were completely fixed. We are caught in a vicious cycle of both the dealership and the manufacturer refusing to help and claiming that it is the other one who can help us. This is a known and public recall (NHTSA recall number 19V904), and we should not be terrified of dying in a car crash because our brakes randomly go out and the responsible parties keep dodging responsibility. We have made multiple attempts at contacting both the dealership and manufacturer to no avail, so we are writing to the NHTSA for assistance in this matter.
- Chesapeake, VA, USA
- Jackson, NJ, USA