I have noticed for some time in our 2009 Ford Fusion purchased used that the brake travel was longer than it should be. This results in the need to anticipate braking quicker and react faster to allow appropriate time to slow down. In doing some research I discovered a Ford recall 19S54 which was apparently replaced by a Ford CSP 21N11. I made an appointment to have this issue addressed by a Ford dealership and they said that the CSP expired in 2022 and the vehicle is no longer covered despite the persistence of the safety issue and the fact that it has not been repaired for this known problem. With a significant issue, such as braking, I believe the expiration should be extended to allow for Ford owners to have this known safety issue addressed appropriately by Ford.

- Fairfield, OH, USA

After activation of ABS brake system, brakes became "soft" and "spongy" with permanent increased braking time. As described in safety recall 19S54, this due to to a valve in the Hydraulic Control Unit (HCU) being stuck open. I received a letter from Ford Motor Company regarding this safety recall in 2011 informing of the defect and assuring "we will correct this condition." The vehicle was taken to Koons Ford (1051 E Broad St., Falls Church, VA, 22044; 703-241-7250) on 7/5/21 for repair. However, the HCU was not replaced, which appears to be the only remedy to this problem. Instead DOT 3 brake fluid was replaced with DOT 4 fluid, according to Koons Ford. However, after subsequent activation of the ABS brake system, the brakes became impaired again in the same way as before. I returned the car to Koons Ford on [XXX]. A "one-time" repair was performed pursuant to "customer satisfaction program" 21N11, as Ford acknowledged in a letter to dealers dated 12/7/21 that numerous customers were returning as the action prescribed in safety recall 19S54 did not repair the defective brakes. However, the HCU was not replaced. Service Advisor Kevin Lacki told me the HCU "passed" the inspection/diagnostic despite replication of the problem. I complained to Service Manager Rob Ryans who did nothing. I emailed the General Manager of the dealership twice, and he never responded. I called the manufacturer on [XXX] (case #[XXX]), but no action was taken. The problem of "soft" brakes and extended travel time quickly resurfaced and led to a vehicle accident in early 2023. The Ford Motor Company is employing a diagnostic that results in false "passes" for HCUs that should be replaced (and/or this dealership did not correctly perform the service actions). Even after "passing" Ford's diagnostic, the HCU valve(s) become stuck open after ABS activation. The safety recall should be investigated and the recall amended to replace faulty HCUs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

- Washington, DC, USA

While i was driving and the car hits a hole if the road, and i tried to brake so i can controll the car the breakes became uresponsive for the moment and after a few seconds when i try to brake again the travel space of the brake pedal is increased a lot and is near the end, and it takes a lot before the things return to normal( so it happens only when the car try to activate te ABS system).

- Rocky River, OH, USA

The contact owns a 2009 Ford Fusion. The contact stated that the vehicle was experiencing extended brake pedal travel while driving. The contact stated that while driving at various speeds and depressing the brake pedal, the brake pedal traveled down to the floorboard, causing the braking distance to be extended. There was no warning light illuminated. Additionally, the contact stated that while her husband was pulling into the garage, the brake pedal was depressed. Still, the failure recurred, causing the vehicle to crash into the garage wall. There was no injury sustained. The vehicle was drivable. The contact later received notification of Ford Campaign Number: 21N11. The vehicle was taken to the dealer, where the brake fluid and the brake fluid cap were replaced; however, the failure persisted. The contact stated that the dealer had not replaced the HCU. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

- North Ridgeville, OH, USA

The contact owns a 2009 Ford Fusion. The contact stated while driving at an undisclosed speed, the brake pedal depressed with no warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The contact was informed that the brake lines had been flushed. The contact stated while driving at an undisclosed speed, the failure recurred. The vehicle was taken to the dealer for a second time, and the vehicle was diagnosed with an HECU fuse failure. The contact was informed that the HECU fuse needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 173,890.

- South Beloit, IL, USA

Chapman Ford in Marysville, Ohio has had my car for ABS recall for almost a month now. They said they are waiting on the HYDRAULIC CONTROL UNIT HCU. Is this normal to take this long to fix.

- Ostrander , OH, USA

Ford dealership refuses to replace ABS HCU unit. Recall states that it will be replaced if defective. Dealership said that it is defective but not part of the recall. Shows that it is part of the recall.

- New Philadelphia , OH, USA

Hcu fails and prolongs braking, brakes are often soft

- Willow Springs, MO, USA

My brakes have been soft when I was sold the vehicle. I was assured multiple times that there is nothing wrong with them. As I have taken it in for multiple oil changes, the mechanics always seem to have a problem with the brakes. I-??ve taken it to get the calipers, discs and master cylinder replaced and they have been bled for over 24 hours and are still soft and can-??t find the reason. Every mechanic has told me they won-??t pass safety yet I was sold this car with a safety pass. I-??m still paying on this vehicle and haven-??t even had it a year. The photos I uploaded are from Carfax Car care. I have receipts for the brakes and master cylinder being replaced if those are needed.

- Saint Louis , MO, USA

My vehicle failed to stop which resulted to a car crash

- Oak Park , MI, USA

With new brake pads on brake pedal goes to the floor. Brake/ABS is on and won-??t clear either. Also when driving brakes want to engage then disengage

- Discovery Bay, CA, USA

Extended brake travel that caused me to get into a car accident. Also my airbag did not deploy causing me to have a serious headache. I had two people in the vehicle with me. I pushed down on the brake pedal and it felt like it wasn-??t stopping or it was stopping very slowly. I was driving straight the person in the white pontiac was trying to turn left. I had the right away no yield or stop sign, but she pulled out in front of me. Driver was a 16 year old girl

- Des Moines , IA, USA

My car was recalled for the ABS HCU unit (recall#19S54) that was experiencing spongy brake performance with occasional times of going to the floor and losing all brakes and putting the entire community and myself at risk. I took it to Sunrise Ford on 5/10/22 at 7:30 am. after having a full brake job, replacing all pads, rotating drums and flushing the system at my trusted mechanic. Even after all work was performed, the problem was not solved. I drove to the dealership and the brakes were functional but occasionally would fail and I could pump them back up. There were NO CODES of malfunction of any kind when the car was brought to the dealership. They confirmed the HCU was faulty and said they would replace it free of charge. 3 hours later I was informed they couldn't fulfill the recall without an 1160. repair to the ABS unit. When I declined the expensive repair and asked they return the car with the recall performed they refused. They said it was not drivable and they wouldn't give it back or complete the job without making this other repair. I asked to pick up my car and they would only return my vehicle if I signed a safety waiver and had a tow truck to remove it. When I arrived with a tow truck it wasn't ready and I was left waiting for 45 minutes. Then when my mechanic got the car back the entire braking system was dismantled and brake fluid was sprayed everywhere including the inside of the headlight. The communication module was disconnected so no codes could be generated. When I complained in an internal online review form, I was put on a DO NOT SERVICE list by Deana Ramirez the service director at Sunrise Ford. I was also told that this list went to all Ford dealerships preventing me from receiving this recall service at any dealership.

- Van Nuys, CA, USA

on May 2021 accident happen prior to brake couldn't t brake as soon as it's pressed. it took long time after pressing the brake to come to complete stop. i contact silver spring ford to diagnose the recall issue but they insist I have to pay. i explained them it's on recall and the letter I received stated that diagnose and parts indicate free of charge but the are refused to perform the diagnosis and solve the issue.

- Takoma Park, MD, USA

I have been waiting on a part on my brakes. The Hydraulic control unit of the anti-lock braking system is stuck open. This has resulted in extended brake pedal travel requiring to stop the vehicle. Increasing the risk of a crash! I was sent an email stating this anticipated part to be available late first quarter 2020. This recall has been since 2019. I've had the vehicle in 2 different FORD MOTOR Companies and the part is still not available. After 2 months of the vehicle sitting at the Ford Motor Company, I was told I could pick up the car and it was safe to drive until the part was available, yet no one has been able to give me the TOA of the part. My 16-year attempted to drive this vehicle to school and the brake pedal is still extending requiring delay of stopping time. Increasing the risk of a crash!

- Waverly, OH, USA

total abs brake and main brake system failure. Car was dropped off at the dealership 12/23/21 and I'm being told parts aren't going to be available until 2/28/22 at the earliest, probably longer. Ford won't provide any faster parts or a rental car coverage and this is my only means of transportation. The recall needs to provide this in addition to the repair or ford should buy back the car. They are causing a life threatening situation, no parts to fix it in a timely manor and no rental coverage for the owners.

- Piseco, NY, USA

I was driving and my abs light came on and is stuck open, my brake pad fell off on the driver side and the spindle is bent. I-??m not sure what happened to my air bags on the passenger side. It looks like it tried to explode

- Rockwood, TN, USA

The vehicles HBU continues to fail. After repairs done to the master cylinder, new tires, brake pads and rotors the condition of the car continues. The brakes continue to fail. Sound Ford (under the recall) flushed the braking system, however the condition continues. When asked about the repairs, the service manager informed me that the recall only covered flushing the braking system and replacing the fluid. The braking system has failed in total 3 times now. Sound Ford claims there is nothing wrong with the vehicle's braking system. The braking system continues to fail.

- Tacoma, WA, USA

2009 Ford Fusion. Consumer writes in regards to work not properly performed regarding safety recall 19V-904. The consumer stated after having the recall repair completed, the brakes failed in the same manner the recall described. The manufacturer stated the failure was a warranty issue. The vehicle's warranty was expired.

- Birchwood, MN, USA

This vehicle had a recall on the ABS Hydraulic Control Unit it was taken to the dealer Champion Ford in Erie, PA June 14, 2021 to have it taken care of where they flushed it and put new cap on but did not replace the Hydraulic Control Unit. Shortly after that ABS light went on on the dash and car sat for awhile ( I bought car recently from coworker). After we purchased light was still on so we took it back to Champion Ford in Erie, PA and they said the Hydraulic Control Unit is bad and needs replaced and that is back ordered and it will be $813 because Ford will not pay for the recall because it is not a reasonable time for subsequent failure. The car only has 1000 miles on it since it was in for recall in June 2021. I called Ford 800 number and they cannot tell me what a reasonable time is and how long the recall is good for. Any help I could get would be appreciated. I have a new 16 year old driver driving this car so this is an extreme safety issue. PLEASE HELP. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Girard, PA, USA