10.0
really awful- Crashes / Fires:
- 40 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 91,320 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to shawnee mission Ford (1150 shawnee mission parkway, shawnee, ks 66203, (913) 631-000) and the hydraulic control unit was replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was 143,939.
- Kansas City, MO, USA
The contact called on behalf of a son who owns a 2009 Ford Fusion. The contact stated that the vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was driven at an undisclosed speed, the brake pedal was depressed and went to the floorboard before the vehicle was stopped. Greg darnell Ford (6601 SE 29th St, midwest city ok 73110, 405-733-1611) was contacted and it was confirmed that the part was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.
- Berkeley Heights, NJ, USA
Vehicle lost brakes when leaving pavement on to dirt road.brake pedal goes to the floor before stopping.vehicle slow to stop.vehicle in motion turing off the highway
- Dallas, NC, USA
While driving my Ford Fusion the brake pedal went all the way to the floor and the car kept moving. I was able to pull the emergency brake in time so that I did not collide into the vehicle that was stopped in front of me. I have contacted my Ford multiple times to have car repaired due to recall and my recent brake failure issue and they have told me that they do not have a fix for my car.
- Cincinnati, OH, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Metro Ford of okc located at (2800 w I 44 service rd, Oklahoma city, ok 73112 (405) 438-3330), was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts no available.
- Oklahoma City, OK, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer sunshine Ford (40 NY-17K, newburgh, NY 12550) was contacted and confirmed the parts were not available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- New Windsor, NY, USA
Daughter says brakes have been periodically soft and one time unresponsive.
- Genoa City, WI, USA
The brake pedal will initially slow down vehicle at first but then you have to push all the way to the floor to get vehicle to stop. Like pushing on air at first and then you push to the floor. I drive and to slow down requires staying early and pushing all way down to floor.
- Bethalto, IL, USA
The contact owns a 2009 Ford Fusion. The contact stated while reversing the vehicle out of a driveway the brake pedal was depressed and failed without warning. The vehicle was towed to lynch Ford Chevrolet Inc.,410 us-30, mt vernon, ia 52314. The dealer refused to run a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 160,000.
- Washington, IA, USA
Received a recall notice for a problem I have had with my Fusion (ABS module valve stuck open) which means the brakes work and lockup only when pressed all the to the floor. Went to 3 Ford dealers and none will help because the recall has no "solution yet". one tech told me to deal with a bad brake pedal and don't drive fast. That's not safe for my wife or child in the vehicle. Ford says parts may be available in the last part of the 2020 first quarter. The Ford recall states "the vehicle is safe to drive" its not very safe when the brakes dont stop the vehicle.
- Lynnwood, WA, USA
The contact owns a 2009 Ford Fusion. The contact received a notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the manufacturer nor the dealer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hershey, PA, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact spoke with NHTSA by phone and it was confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Chicago, IL, USA
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact stated while the driver was driving 2 mph, the brake pedal was depressed and went to the floorboard which caused the braking distance to be extended. The brake pedal was pumped several times to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to independent mechanic and were unable to duplicate the failure. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and a case was filed. The part was not available for the repair. Parts distribution disconnect.
- Akron, NY, USA
The contact owns a 2009 Ford Fusion. The contact recent purchased the vehicle from fred martin superstore located at 3195 barber rd, barberton, oh 44203 and was informed that the VIN was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) but parts were not available. The contact was concerned that a failure may be experienced meanwhile the parts were to become available. The manufacturer was not notified of the issue. A failure had not occurred on the vehicle. VIN tool confirms parts not available.
- Brooklyn, OH, USA
Antilock brakes pulsed and brake pedal traveled to the floor. Limited braking. 2-3 minutes for brakes to return to power. Vehicle was traveling at approx 15 mph in parking lot.
- Rehoboth Beach, DE, USA
After the ABS engages brake pressure is lost and the pedal goes to floor. It takes a lot of effort and additional time for the car to come to a stop. From looking at other forums and threads it appears the hydraulic control unit is at fault. This has happened at least 5 times. This occurs while the car is in motion and the ABS engages.
- Leechburg, PA, USA
I was driving my Ford Fusion on the highway, changed lanes so that I was behind a truck with reasonable room. The truck hit their brakes and when I hit mine the brake pedal felt soft. When the truck came to a complete stop there was no where to go as traffic was moving to the my right and I ended up hitting the truck. I completed a full brake job including new brakes on the vehicle within the last 18 months. There was no ABS activation or brake lock up under full breaking and I should of had time to stop.
- Hudson, CO, USA
I was driving and hit a slippery road surface.the ABS engagd and immediately after that the brake went very low and I could not achieve normal braking pressure.
- Farmington, NH, USA
The contact owns a 2009 Ford Fusion. The contact stated that the brake pedal traveled to the floorboard when the pedal was depressed. The contact had to pump the brake pedal several times in order for them to activate and stop the vehicle. The contact took the vehicle to a certified mechanic who referred the contact to a dealer to have the ABS module reprogrammed and the brakes flushed. The contact took the vehicle to miracle Ford (located at 1394 nashville pike, gallatin, tn 37066, 615-452-5267) where the ABS was flushed and the rear brakes were replaced, but the failure continued. The contact took the vehicle back to the dealer where it was determined that the hydraulic control unit and the outer tie rod end needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failures and opened case number: Cas-25105839. The contact was referred to NHTSA to file a complaint. The approximate failure mileage was 115,000.
- Hendersonville, TN, USA
- Bethalto, IL, USA