The contact owns a 2009 Ford Fusion. The contact stated while driving 35-45 MPH, the brake pedal was depressed; however, the vehicle was slow to respond. The check brakes system message was displayed. The ABS warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The dealer completed the air bag recall and diagnosed the vehicle and determined that the brake module and HECU module were corroded. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no additional assistance was provided. The failure mileage was approximately 96,970. Parts distribution disconnect.

- Van Burentownship, MI, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. The vehicle was taken to a dealer where the contact was informed that the Hydraulic Electric Control Unit (HECU) had failed and needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was repaired. The failure mileage was 92,000.

- Virginia Beach, VA, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the ABS warning light had illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 43,000. Parts distribution disconnect.

- Charlotte, NC, USA

The contact owns a 2009 Ford Fusion. The contact stated while driving 50 MPH, the vehicle in front stopped abruptly. The contact depressed the brake pedal however, the vehicle failed to respond and stop in a reasonable time. The contact stated there was no warning light illuminated. The contact steered the vehicle towards the ditch to avoid collision and pumped the brake pedal to stop the vehicle. The vehicle was towed to the residence. The contact called the local dealer and was informed that the VIN was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer did not have the equipment to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 84,000.

- Huntsville, TX, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number 19V904000 (Service Brakes, HYDRAULICS) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirmed parts not available.

- Centerville, OH, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and had recall remedy completed. The contact stated while driving 65 MPH and depressing the brake pedal, the brake pedal went to the floor and the vehicle failed to decelerate. The contact stated that the ABS warning light was illuminated. The contact was able to maneuver to the side of the road and use the parking brake to stop the vehicle. The contact was able to continue to her destination but continued to experience the failure intermittently. The contact also stated that while reversing the brake failed to operate as needed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 142,000.

- Virginia Beach, VA, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that while depressing the brake pedal, the braking distance was extended. The failure was intermittent and occurred at various speeds. The approximate failure mileage was 163,000. VIN tool confirms parts are not available.

- Dayton, OH, USA

The contact owns a 2009 Ford Fusion. The contact stated that while his son was in a parking lot, his son experienced complete brake failure upon depression of the brake pedal without warning. His son was forced to use the parking brake to stop the vehicle. The contact had the vehicle towed to a dealer where they informed his son that the vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle remained in the possession of the dealer. The failure mileage was unknown. VIN tool confirms parts are not available.

- Valley, AL, USA

The contact owns a 2009 Ford Fusion. The contact stated that while her daughter was driving at 40 MPH, the brake pedal was depressed but felt soft and failed to respond. There were no warning lights illuminated. The contact-??s daughter continued to depress the brake pedal, but it would not respond. The contact stated that her daughter pulled the parking brake and the vehicle stopped. The contact became aware of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was towed to the dealer for recall repair; however, the dealer informed the contact that the parts for the recall repair were not yet available. The vehicle was towed back to the contact-??s residence. The dealer informed the contact that the parts for the recall repair were available and the vehicle was towed to the dealer. The contact stated that the hydraulic control unit was replaced as part of the recall repair however, the failure persisted. The dealer diagnosed that the brake master cylinder had failed and needed to be replaced. The contact stated that the brake master cylinder was replaced however, the failure persisted. The dealer advised the contact that the hydraulic control unit needed to be replaced and they had ordered a new part. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The approximate failure mileage was 130,000. Parts distribution disconnect. Case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Masontown, WV, USA

The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. After he received the letter, the contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact had taken the vehicle to the dealer where the recall repair was performed; however, a few months later, the failure recurred. The contact had taken the vehicle back to the dealer where they confirmed that the brake pedal pressure was low. The dealer replenished the brake fluid; however, the failure persisted. The manufacturer had been notified of the failure but informed him that the recall repair was already performed. The vehicle was not repaired. The failure mileage was approximately 79,000.

- Rocky Point, NY, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the dealer and the manufacturer informed the contact that the parts for the recall repairs were not yet available. The contact stated while driving at various speeds, the brake pedal was depressed but hesitated to respond, causing a 2-3 feet stopping distance delay. An unknown warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts are not available.

- Lockport, NY, USA

The contact owns a 2009 Ford Fusion. The contact stated that after the recall repair of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) was completed by the dealer; while driving 5 MPH weeks later, the brake pedal was depressed, and the ABS warning light illuminated. The vehicle was taken to the independent mechanic who diagnosed that the HCU had failed and needed to be replaced. The vehicle was taken to the dealer who confirmed the independent mechanic's diagnostic result. The manufacturer was notified of the failure and advised that they would not cover the repair of the vehicle as the HCU did not have any issues at the time the recall repair was completed. The vehicle was not repaired. The approximate failure mileage was 38,000.

- Bailey, MI, USA

The contact owns a 2009 Ford Fusion. The contact stated that the ABS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was informed of the failure and informed the contact that he had to pay for the repair. The failure mileage was approximately 124,000.

- Piseco, NY, USA

The contact owns a 2009 Ford Fusion. The contact stated that after leaving the local dealer the brake pedal was spongy and inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to another local dealer. The failure mileage was 147,010. VIN tool confirms parts not available.

- Quinlan, TX, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light was illuminated. The approximate failure mileage was 152,000. VIN tool confirms parts not available.

- Davenport, FL, USA

The contact owns a 2009 Ford Fusion. The contact stated while driving at various speeds, the ABS light would randomly illuminate and turn off and on. The vehicle was taken to an independent mechanic who diagnosed that the ABS hydraulic control unit was faulty and needed to be replaced. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number 19V904000 (Service Brakes, Hydraulic) and the brake fluid was flushed but the vehicle continued to experience the failure listed in the recall. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 102,700.

- Ocean City, MD, USA

The contact's client owns a 2009 Ford Fusion. The contact stated that while his client was driving at various speeds, the brake pedal would depress the floorboard without warning. His client then received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and had taken the vehicle to the dealer for service. Soon after the repair, his client stated that the failure returned, and the vehicle was taken to his shop. The contact discovered that the dealer had flushed the braking system and refilled the brake fluid and tested the module. The contact stated that the HCU should have been replaced to properly correct the problem. The dealer was notified of the failure and informed him that once a recall had been closed it would not be re-opened. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 147,700.

- Howard, PA, USA

The contact owns a 2009 Ford Fusion. The contact stated that in January 2021, she received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that she had the recall repair performed. The contact stated that while driving at various speeds, she attempted to depress the brake pedal however, the brakes were soft, causing the contact to pump the brake pedal multiple times for the brakes to engage. The vehicle was taken back to the dealer, test-driven by the service manager who duplicated the failure. The brake fluid was replaced however, the failure recurred. The manufacturer was notified of the failure and provided the contact with a case number. The failure mileage was approximately 129,950.

- Carencro, LA, USA

The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The dealer was notified of the recalls and the contact was informed to bring the vehicle in for service. Despite being at the dealer for three weeks, the contact was repeatedly informed that the parts were not yet available. The contact made multiple attempts to reach the manufacturer but was unsuccessful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

- Linden, NJ, USA

The contact's granddaughter owns a 2009 Ford Fusion. The contact's granddaughter received two recall notifications for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts for the recall repairs were not yet available. The contact's granddaughter had taken the vehicle to a dealer where they confirmed that the parts were unavailable. After performing a check on the Hydraulic Control Unit, the unit passed inspection and the recall was removed from the Vin. The contact then stated that while her granddaughter was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The contact was uncertain if any warning lights were illuminated on the instrument panel, or how her granddaughter was able to stop the vehicle. Due to the failure, her granddaughter had the vehicle towed back to the dealer where it remained in their possession. Recently, the contact's granddaughter received a call from the dealer where they stated that the vehicle had been repaired however, she was given a bill for the repair. The manufacturer was notified of the failure multiple times and she was informed that the Vin was not under recall regarding the brakes. The contact repeatedly informed the manufacturer that the vehicle had been placed under recall however, the recall designation was removed without the vehicle being repaired. The manufacturer then notified her that she needed to resolve the issue with the dealer. No further assistance was provided. The vehicle remained in the possession of the dealer. The failure mileage was 90,933.

- Louisville, KY, USA