10.0

really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
26 / 0
Average Mileage:
19,606 miles

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« Read the previous 20 complaints

problem #347

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer (smith cairns Ford Lincoln, 900 central park ave, yonkers, NY 10704, (914) 377-8100) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Yonkers, NY, USA

problem #346

Jan 012018

Fusion 6-cyl

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that NHTSA campaign number: 18V046000 (air bags) exceeded a reasonable amount of time for repair. The dealer (premier Ford of bay ridge, 152 58th St, brooklyn, NY 11220) stated that the parts were not available for repair. The manufacturer was also contacted and confirmed that the parts were not available for the repair and did not have a specific date for when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated he expects the repair to be done by October 2018. Updated 01/29/18

- Brooklyn, NY, USA

problem #345

Aug 242018

Fusion

  • miles
Takata recall Ford retailer told me they cannot get the parts to fix this recall, and does not know when they will be able to get them.

- Larose, LA, USA

problem #344

Aug 232018

Fusion

  • miles
Takata recall I continue to get excuses of why the dealer doesn't have parts or a rental car for me. I need my vehicle repaired or replaced as this is ridiculous. I need to have a vehicle with full seating!

- Stevens Point, WI, USA

problem #343

Jul 112016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 18V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (hempstead Ford, 301 N franklin street, hempstead, NY 11550) confirmed that parts were not available to perform the recall repairs. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hempstead, NY, USA

problem #342

Jan 292018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. The dealer (Ford/Lincoln of smithtown, 440 jerico turnpike, smithtown, NY 11787) confirmed that parts were not available to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

- Ronkonkoma, NY, USA

problem #341

Feb 012018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that the part was not available within a reasonable time frame to schedule a recall repair for NHTSA campaign number: 18V046000 (air bags). The dealer (glen sain Ford, Inc., 1301 us 49, paragould, ar 72450, (870) 236-8546) indicated that the vehicle was placed on a waiting list for the part months ago. In addition, the electronic power steering randomly failed and caused the steering wheel to become difficult to turn in either direction. The vehicle was not included in NHTSA campaign number: 15V340000 (steering) although the symptoms were related. The steering failure was not diagnosed by the dealer. The manufacturer was notified of the failure and stated that there was a delay in receiving the parts for the air bag recall. The failure mileage was not available. Parts distribution disconnect.

- Pocahontas, AR, USA

problem #340

Feb 072018

Fusion 4-cyl

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer confirmed that the part was unavailable and informed the contact that a second notice would be sent when it became available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated reported 2/20/18 recall passenger frontal airbag inflator / by takata as of 9/24/18 still not available. Updated 10/18/18

- Faithville, NC, USA

problem #339

Jul 132016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called benson Ford at (864) 855-5383 (located at 4701 calhoun memorial hwy, easley, SC 29640) and was informed that the part was not available. The manufacturer was contacted and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Easley, SC, USA

problem #338

Jan 112018

Fusion 4-cyl

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags) regarding the passenger side frontal air bag inflator. The contact called apple Ford in red lion at 717-244-7677 (3250 cape horn rd, red lion, pa 17356) where it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact was concerned that the driver's side air bag could also be defective and wanted it replaced as well. The contact had not experienced a failure. VIN tool confirms parts not available.... consumer stated housing around the metal device that makes the air bag work is defective. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).' Updated 12/12/18

- Shrewsbury, PA, USA

problem #337

Aug 012017

Fusion

  • 126,000 miles
Takata recall- received notice in 2017 stating our daughters vehicle was affected. Notice stated the remedy would be available soon and I would be recontacted. Received 2nd notice stating the remedy would be available in spring of 2018. It is now mid August 2018 and still no remedy available! Ford has put millions of lives in danger!

- Amarillo, TX, USA

problem #336

Feb 182018

Fusion

  • 61,000 miles
I have an active complaint #11115533. I also am concerned about my vehicle has been sitting per the agreement I needed to sign for fmc for 3 months, since April 26th. As of today there is no information of when air bag will be available. The tires, hoses brake seals all lose their pliability and seals crack(including brake hoses and caliper seals) not to mention the lessor fact that I pay for sirious radio for the last 3 months with no use of it.

- Drexel Hill, PA, USA

problem #335

Jan 112018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact called springfield Ford Lincoln at 610-544-0700 (located at 50 baltimore pike, springfield, pa 19064) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Drexel Hill, PA, USA

problem #334

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. The local dealer (don davis Ford, 633 N. state hwy 360, arlington, tx, 817-588-5474) was contacted and confirmed that the parts needed to repair the recall were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Arlington, TX, USA

problem #333

Aug 012018

Fusion

  • miles
Takata recall I received the recall for my vehicle along with a call and text message. I attempted to contact several dealerships near me to get a rental vehicle until the parts are in to repair the recall. All of them told me they have a 3 month+ waiting list or they just would never call me back. I called Ford and they coordinated with a dealership to supposedly get me a rental vehicle in 2 weeks. I asked if I am just supposed to continue driving the vehicle in the meantime with my toddler in the car knowing the airbag could explode and they said yes. I asked if there was another rental option such as reimbursement for a rental company but they said no. At this time I was told to continue driving the recalled vehicle despite risks.

- Yukon, OK, USA

problem #332

Jul 182017

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Larry H miller Ford (11340 South 500 West, salt lake city, Utah 84115, (888) 378-5967) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kurns, UT, USA

problem #331

Jul 312018

Fusion

  • miles
Takata recall - Ford has been sending me recalls for two years. They state that these infiltrators can causes harm or even death, yet they have told us there are no replacement parts for the last two years. They have no idea when they will have replacement parts. This is extremely unsafe and an unacceptable practice that seems to have no conclusion. How can the NHTSA allow this to occur and leave the american people unprotected.

- San Antonio, TX, USA

problem #330

Jul 302018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (larson Ford, 1150 ocean ave, lakewood, NJ 08701, (888) 318-8974) was contacted and confirmed that the part was not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Wayne, NJ, USA

problem #329

Jul 012016

Fusion

  • miles
Takata recall - received first notice in July 2016, at old address - forwarded to new address; called local dealership who indicated parts not available. Called often still not available - received notice 12/17 that parts available spring of 2017 and not to drive with passengers in front row; called Ford - they told me that parts would be available by late may or early June 2018. Finally Ford approved a rental car but I cannot take it out of my home state. My car has sat for almost a year. I travel out of state - hate to fly but drive to visit and consult. I am 75 and making car payment on a car I cannot drive.

- Sauk City, WI, USA

problem #328

Jan 012018

Fusion

  • miles
Takata recall

- Louisville, KY, USA

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