10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
55,098 miles

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« Read the previous 20 complaints

problem #99

Sep 142017

Fusion

  • 150,000 miles
Wheel studs break off. The wheel studs have broken off multiple times while being torqued down at the dealership. They have broken off when I've replaced a tire, they have broken off when other repair shops have worked on them. I have already had them replaced twice, and need to have them replaced a third time.

- Birmingham, AL, USA

problem #98

Dec 052018

Fusion

  • 107,000 miles
The wheel lug studs are breaking (inferior metal) recall 11S23 was completed but does not replace all lug studs just broken ones.yesterday 4 of 5 on front wheel broke in half. Recall should replace all lug studs.driving on freeway 55 vibration occured stopped vehicle and towed to Ford. Not covered by recall

- Enumclaw, WA, USA

problem #97

Nov 072018

Fusion

  • 99,000 miles
I picked up a screw in my front passenger side tire somewhere on the road and called my insurance company to have someone come change the tire for me. After getting the flat tire changed to a spare, my power steering and advancetrac experienced complete failure upon restarting the car. I took the car to a garage and they told me I needed a completely new power steering rack that could cost $2,800 plus labor because the computer/sensor inside my current rack was faulty. They also informed me that Ford Fusion model years 2011 to 2014 had been recalled for this exact same reason, but 2010's have not. I experienced no issues with the power steering or advancetrac prior to this. After getting the flat repaired and put back on my vehicle, the power steering code was reset, but the garage told me my power steering could fail at any time while driving and I should drive accordingly if I wasn't going to get it repaired. I have not had the power steering fail again, but ever since the initial incident, my low tire pressure light has been on constantly despite the tire pressure being checked and deemed acceptable multiple times.

- Lockport, NY, USA

problem #96

Oct 102018

Fusion

  • 128,000 miles
ABS module seems to cause random loss of braking -- vehicle starts braking normally, then sudden loss of hydraulic and pedal goes almost to floor before some braking resumes. It's a relatively infrequent problem ( four times in 6 months) with no apparent trigger, and has happened when pulling straight into a parking spot, stoping for a stoplight, and turning off of a freeway onto an off-ramp. Weather conditions during occurerences were dry and sunny twice, raining once, and overcast and about 50 deg F on the most recent (Oct. 10, 2018) occasion. An unrelated matter has to do with their wheel lug nuts. They have a two-part constriuction, and the outer layer swells so that it cannot be serviced using the oem tire changing hardware supplied with spare tire.

- Oakdale, MN, USA

problem #95

Sep 242018

Fusion

  • miles
Battery died due to sitting for a long period of time. Even though car was started numerous times during the week. Tires lost air twice due to sitting and told not to drive the vehicle.

- Largo, FL, USA

problem #94

Jul 192018

Fusion

  • 80,000 miles
There has been an investigation on this complaint but it not under my VIN number. My car is shaking causing vibration when I'm driving. The tire seems if it's going to fall off the car as I'm driving. There is no light indicating there is something wrong. It does not pick up speed I would have to put my foot all the way to the floor for it to really go anywhere. I'm on the highway everyday going to work. I hope one of these days nothing happens to me or my family because Ford won't just take a look at the car when I'm calling them telling them that it's the same problem the recall explains what the problems are. Recall #11V57400

- Colorado Springs, CO, USA

problem #93

Dec 072011

Fusion

  • 32,954 miles
The contact owns a 2010 Ford Fusion. The contact stated that the vehicle was included in manufacturer recall campaign number: 11S23; however, the manufacturer indicated that the statute for the recall campaign had expired and the vehicle owner's request exceeded a reasonable timeframe. The contact stated that three studs fractured on the front driver's side wheel and one stud fractured on the front passenger side wheel. The dealer (dch Ford of thousand oaks, 3810 thousand oaks blvd, thousand oaks, ca 91362, 805-497-2711) stated that the recall repair was performed on January 27, 2012; however, the contact reported that the remedy failed. The dealer and the manufacturer did not mention if the recalled oem studs were replaced with newly designed oem studs. The vehicle was not repaired and remained with the dealer. The dealer stated that four studs needed to be replaced on the front driver's side tire wheel. The approximate failure mileage was 32,954. The VIN was not available.

- Thousand Oaks, CA, USA

problem #92

May 182018

Fusion

  • miles
Lugs nuts will not come off

- Lake Charles, LA, USA

problem #91

Jan 172018

Fusion

  • 186,000 miles
Vehicle makes poppong sounds when car turns to side

- Glendale, AZ, USA

problem #90

Dec 282017

Fusion

  • 120,000 miles
Complaint involving Ford Fusion tire bolts and lug nuts (2010 model). This is the second time the tire bolts break (3 on the front right side and 2 on the front left side). The vehicle front tire bolts and lug nuts were fixed by the original Ford dealer for the a recall for this same exact issue right after we purchased this car in 2010. We've recently noticed a difference driving (both city and highway) and took it in for normal maintenance and the exact same issue has arose again in the exact same location. Ford dealership doesn't have any additional recall on this same issue, however we've read that there is a lawsuit in mi regarding swollen lug nuts and wonder if this is related. Further documentation will be collected once our repair is paid for.

- Greenfield, WI, USA

problem #89

Nov 302017

Fusion

  • 65,049 miles
The contact owns a 2010 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 11V574000 (wheels). The contact took the vehicle to be inspected and was informed that the lug nuts were defective. The vehicle was taken to Ford West lest herr (10 campbell blvd, getzville, NY 14068, 716-698-5464). The vehicle was not repaired due to cost. The failure mileage was 65,049.

- North Tonawanda, NY, USA

problem #88

Jan 092017

Fusion

  • 128,885 miles
Lug nuts are stripped. The dealer stripped them when rotating the tires. The lug nuts are not chrome plated, they have a shiny tin coating over the base metal. When I took it to a tire place they said they had trouble removing the wheels. I had to purchase new ones from Ford. I have the old ones (see photo), see also https://www.carcomplaints.com/news/2017/Ford-swollen-lug-nuts-class-action-lawsuit.shtml

- East Meadow, NY, USA

problem #87

Sep 152017

Fusion

  • 79,477 miles
Every time this vehicle has the tires rotated there is a broken front right side wheel lug. Twice it has happened at the local Ford dealer, where the vehicle was purchased. The vehicle was recalled in 2012 and 2 wheel lugs on the rear were replaced. The tire shop refuses to rotate the tires unless I replace all the original Ford capped wheel nuts. This is a Ford problem and has been for some time it is time that some type of action is taken'

- Great Mills, MD, USA

problem #86

Sep 122017

Fusion

  • 135,000 miles
The contact owns a 2010 Ford Fusion. While driving various speeds, the driver and passenger wheel studs fractured. The vehicle was taken to an independent mechanic where it was diagnosed that the wheel studs needed to be to replaced. The vehicle was repaired. A local dealer was not contacted. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 135,000.

- Morgantown, PA, USA

problem #85

Jul 072017

Fusion

  • miles
I am fed up with my Fusion having low pressure light coming on and having to carry an air compressor at all times because the low pressure light comes on any time and you don't have much time to get air into it before other issues start. I have seen where others are having the same problem. I keep being told that the tires are fine and that there is just some corrosion on the rims. They clean it up and remount the tires and it might be ok for 4-6 weeks. It does not matter what temperature or type of weather. It happens on county roads, city roads and interstate highways.

- Cumberland, MD, USA

problem #84

May 102017

Fusion

  • 96,000 miles
Just paid $1658 for the removal and replacement of the rack & pinion in our 2010 Ford Fusion due to an inherent defect of the steering system that occurs around 90,0000 -100,000 miles.

- Granada Hills, CA, USA

problem #83

Dec 152016

Fusion

  • 95,000 miles
Power steering has gone out. The tire pressure light has come on and been on. Luckily it has happened at home so the car was not moving. However to fix this known issue the cost is approximately 1500. I have been making payments on this vehicle and have not been able to drive it due to the cost to fix it. I am aware that this is a known issue not only on my car but Fusion in general.

- Caldwell, ID, USA

problem #82

Dec 302016

Fusion

  • 181,000 miles
Wheel studs fracture while in motion on smooth roadways city streets as well as highways at variable speeds between 5mph to 60mph. Studs have been replaced 7 times. Issue is reoccurring.

- Sparta, IL, USA

problem #81

Dec 122016

Fusion 4-cyl

  • 147,000 miles
Since purchasing my certified preowned 2010 Ford Fusion I have had 6 separate occasions where 1-2 wheel studs broke off completely from the wheel. The last incident I had 4 out of the 5 break off and had to have my car towed to the dealership. I contacted Ford concerning this issue on the third occasion of me replacing the studs. They gave me an incident # and told me to give it to the dealership when they fixed the wheel. After giving the dealership associate the number she explained that it had been denied by Ford stating there had been a recall but my wheel was not the right size. The dealership still replaced the studs for free as a courtesy to me. This last time I stopped at a stop sign then turned left onto a highway and as soon as I turned the stud broke off and I ran over it.I have also had them break off driving down the interstate and hit the side of my car. The most current incident happened yesterday 12/12/2016 with the car being towed to the dealership on 12/13/2016.

- Erin, TN, USA

problem #80

Dec 112016

Fusion

  • 145,000 miles
One of the post on my wheel is broken.

- Richardson, TX, USA

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