The drivers side door handle is inoperative. Moves but does not unlatch the door. Operator must lower the window, and reach outside to unlatch and open the door. This is a safety issue. Going to dealer tomorrow, 27 Jul 2018. There have been no accidents. The vehicle is in excellent condition. 100K miles. 2011 Fusion the consumer is in possession of another failed door latch to a 2012 Ford Fusion.

- Tierra Verde, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that the driver side door failed to open when using the interior latch. As a result, the contact had to climb over to the passenger side in order to exit the vehicle. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 109,000.

- Williamstown, WV, USA

Driver's side interior door latch failed. Cannot exit vehicle without rolling down power window and opening exterior door handle or climbing over passenger seat to exit vehicle quoted price of $245 to replace at dealership.

- Louisville, KY, USA

I take very good care of my care and I always open my car door very gently. However, I just realized that the driver's side interior door lock is broken. I cannot open the car from the inside, instead, I have to roll the windows door and use the outside handle to open the door. I did research on the internet and there are alot of people who are complaining about the issue. I have a 2011 Ford Fusion SE with around 52,000 miles and I recently bought the car. I did order a new replacement for the interior door handle. There should be a re-call for this problem.

- Albany, NY, USA

There is a problem with the door locks. One two occasions the drivers door lock has failed to engage in cold weather (approx 30 degrees). Once I was outside the car, the keyless entry would not unlock the door, and I tried the physical key. I was able to very slowly turn it to get in. However, the second time this happened I was *inside* the car and could not get out. The electronic lock switch would fail (though I did hear it trying to work), and the manual lever was loose and would not unlock the door. After several minutes of trying the electronic lock, the door finally opened. The dealer said they could do nothing because they could not duplicate the problem. The car was under warranty and I think the door (or all the doors) should be replaced since this is a life and safety issue. This issue was nearly identical to complaint #10326963.

- Snohomish, WA, USA