10.0
really awful- Crashes / Fires:
- 9 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 91,215 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Ford Fusion. The contact stated while driving 70 MPH, she noticed smoke coming from the front passenger-??s side tire. The contact stated that the ABS warning light was illuminated. The contact was able to park on the side of the road for an hour before restarting and continuing driving to her destination. The contact took the vehicle to an independent mechanic, where it was determined that the brake hose needed to be replaced. The vehicle was not repaired. The contact-??s husband replaced the front passenger-??s side brake hose himself. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
- Pinckney, MI, USA
The master cylinder has gone out 3 times within 6mo of repair and warranty repair. Yes, it was confirmed and repaired by Goodyear Auto Service Center both previous times. I have the receipt to the warranty repair. The third time just happened last night. The vehicle has a current state inspection sticker. No warning light or symptoms at all. When driving without warning the brakes go to the floor and it-??s harder to stop when driving. Yes the vehicle can be inspected upon request. Last night I was approving the corner of an intersection. My destination was a store on the corner. My speed was approximately 40-45 and I began to slow down by not accelerating. As I became closer to the driveway I began braking at which point almost immediately I felt what I can best describe as a disconnect, almost a pop of release like. At this point the brakes immediately went to the floor and I was scared I wasn-??t going to be able to stop. I pumped the brakes and was able to slow the car down and turn in.
- Danville, VA, USA
The 3rd time that an abs event has caused the brake peddle to go extremely soft. Eventually pressure in the peddle will regain after several weeks. The issue I'm experiencing is identical to Ford's Safety Recall 19S54 which states an issue with sticky abs valves and a loss of pressure in the braking system. I'm not sure why this vin is not included in the recall but I would really appreciate an NHTSA ordered recall as this can be an highly expensive fix that should have been included in Ford's recall, in my opinion. Thank you for considering.
- Spring Hill, TN, USA
The contact owns a?2011 Ford Fusion. The contact stated that while driving at approximately 45-50 MPH, she depressed the brake pedal to stop the vehicle however, the vehicle failed to engage. The ABS warning light illuminated. The contact then stated that she applied pressure to the brake pedal and the pedal went to the floor and failed to stop the vehicle. As a result, the contact swerved around another vehicle however, the contact-??s front driver-??s side crashed into another vehicle. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 250,000.
- Sherman, TX, USA
About 6 months ago, while driving, my car hit a bump in the road and the brakes went all the way to the floor when I tried to stop. I pulled to the side of the road, turned car off and restarted and brakes returned to normal. Two days ago for no reason the brakes became non-responsive again. I turned the car off and restarted and they began to work again. Shortly after that incident, on the same day, the warning lights came on and the brakes became unresponsive. After turning the car off, opening the door and restarting the brakes still were unresponsive and the warning lights are still on. I cannot drive the car safely because the brakes are not working and the warning lights are on non-stop.
- Norman, OK, USA
While driving at 25-30 mph I stepped on the brakes to stop and alarm went off and warning of ABS system failure. I had to press brake pedal extremely hard to slow down to rolling stop, completed stop with parking brake. I took to independent mechanic who was unable to get the car to repeat the problem. After I picked up my car from mechanic it happened again, but when I turned the ignition off and opened the door the warning stops. I don't know what caused the brakes to fail and can't predict when it will happen again. This is very unsafe.
- Norman, OK, USA
The contact owns a 2011 Ford Fusion. The contact stated that on numerous occasions while driving over 45 mph there was a scrubbing noise originating from the driver front wheel. The contact stated that smoke was occasionally witnessed coming from the front driver side wheel. Additionally, the contact stated that while driving on numerous occasions and at various speeds, the brake was inadvertently applied without being depressed causing the vehicle to lose speed. The brake system safety warning light was illuminated each time. The vehicle was taken to a dealer where the vehicle was diagnosed with an unknown failure and the vehicle was repaired. The contact stated the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer has been notified of the failure. The failure mileage was approximately 167,420.
- Pearl, MS, USA
While driving on the street, my car-€™s brakes were suddenly inoperative. The parking brake light and a brake system warning light were illuminated on my dash just as I went to use the pedal. (-€œCheck brake system-€). Despite pressing the pedal to the floor, I was unable to get the car to slow down at all. I was approaching a red light and had to shift the car into neutral, then use my parking brake to bring the car to a complete stop to narrowly avoid hitting the car in front of me. After turning the car off, then on again, the indicating lights disappeared and the car, from what I could see, acted as usual. The incident was completely spontaneous and posed a huge threat for not only myself, but drivers around me. After towing the car to my nearby mechanic I was told it was a possible problem with the Hydraulic brake/control assembly and ABS system. The estimate for repairs was nearly $3,000. My car is available for inspection upon request. After research, it appears it is a relatively common problem with my car-€™s make and model. Ford models of years previous to mine have seemingly had a similar issue, as well as others that were the same as mine. The damage possible with this manufacturing error is inexcusable. Completely spontaneous and at an exorbitant price for repair.
- Irvine, CA, USA
ABS Module and HCU Failure Additional brake pedal travel that feels jarring and decreased stopping power Brake Module Failure confirmed at Ford dealership - Garnet Ford requiring ABS Module and HCU replacement No, the vehicle was not inspected by Ford Corporate, police or insurance Service Advancetrack Now message with numerous dashboard lights quickly appeared and disappeared about 3 times before car was serviced February 2023
- West Chester, PA, USA
When braking on a low traction surface, ABS activated pulsing the pedal. After this brake event, the brake pedal feels significantly soft and can be pushed nearly to the floor with ease. The braking distance has greatly extended and is unsafe to drive. The event closely matches the ABS valve issue in NTSA Campaign Number: 19V904000. This vehicle has not yet been taken for inspection nor repaired. This vehicle will be repaired soon but is currently available for inspection.
- Virginia Beach, VA, USA
The brakes in my car suddenly went very soft. Took to the mechanic and they initiated diagnosed it as a master cylinder issue. The have changed the Master cylinder about 3 times and still no brakes. The problem is the HCU or the ABS system. My vehicle has been worked for a month and still have not been able to fix. This nearly cause me to crash my vehicle as the brakes nearly failed on me. If I was on a highway, the situation would have been fatal.
- Commerce , TX, USA
Brakes became extremely soft after an ABS event. No warning lights and brake pressure has not returned to normal
- Spring Hill, TN, USA
Had a catastrophic brake failure a couple days ago. Had a Christmas tree of lights from traction control, brakes and the wrench. The brakes had about 15% power effectiveness and went down nearly to the floor. Was forced to have a significant car gap when driving, downshift gears and use the emergency brake when slowing down and stopping. This is the worst hazard situation I have had in over 40 years of driving. Brake fluid was full. No leaks on the lines, calipers are fine, brakes were recently replaced(within past 2 months) and are fine. I have a picture of the warning lights documenting problem. I have not had any previous errors or problems like this.
- Vernon Hills, IL, USA
after hitting some fairly harsh bumps, the next application of the brake pedal went almost to the floor and i had almost no brakes. there were no warning lamps, the brakes are good and the fluid level is ok.
- Springfield, MA, USA
The car was shaking at a low speed. When taken to the shop it was determined that the rotor was damaging the break lines which caused a need for a rotor, break pad, & break fluid lines. Once that work was done the brake pedal was soft & would not depress correctly. It is looking like a defective ABS module, which is what was recalled on the 2010 & below. His IS a problem with the 2011 too. It needs to be rectified! Ford, do the right thing.
- St. Charles, MO, USA
This is a 2011 Ford Fusion HYBRID sedan. This happened to me on 2 separate occasions several months apart. Was driving at a moderate speed about 20 mph and applied the brakes to slow down but upon depressing the brake pedal the dashboard suddenly lit up with Service lights and the brake pedal sank to the floor with no power assist at all. It was difficult to bring the vehicle to a full stop. Put vehicle in park, turned the ignition off and back on again, and it seems to operate normally again as if nothing went wrong.
- Falls Church, VA, USA
Advance Trac light abs traction control light came on next thing I know car goes out of control and now my car is totaled total loss smashed right into side of the road brakes failed steering failed and all this popped up moments before and then q truck ran into me my mom went to hospital but is ok I'm fine
- Chattanooga, TN, USA
Brake peddle goes to the floor without any warning near accident. Replaced master cylinder and fluid. Continues still.
- Belmont, ME, USA
Has a soft brake, goes down half way and keeps going down to bottom if pushed hard!!!! this could cause a collision to my family or with other!!! there are no warning lights and is extremely dangers as it seems to be getting worse!!!! I checked with Ford company and Ford dealer and they said there is no recall!!! I investigated myself on the internet and there are recalls on ABS system to fix from 2001-2010 but stopped after that!!!! I bought a ABS tester and operated the ABS check myself and the master cylinder pumps up, but after the test the brake go right back down!!!!!!
- Lynchburg, VA, USA
- Clinton Township, MI, USA