10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 44,930 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 35 mph, the vehicle jerked and powered off. Also, the contact stated that the check engine warning light illuminated. The contact mentioned the failure occurred intermittently. The vehicle was taken to a private mechanic who was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage 40,000.
- Cloverdale, CA, USA
While entering interstate 275 South on ramp in tampa, fl my car abruptly stopped responding to the gas pedal and the little wrench light came on. All I could do is coast to a stop on the side of the road. Once my speed slowed to around 5 to 10 miles per hour, the car began to jerk and shake. I put it in park, turned it off and restarted the engine, and it worked like normal for about another month or so until it happened again while I was turning right on red on a major 5 line street. Since then it has happened at least 20 times and has become increasingly more frequent. After a little research on the web, it seems hundreds of people are describing the exact same problem. I mean exactly in every way except for the speeds and locations. The oldest model that I recall seeing this problem described about online is a 2010 with only 15000 miles on it. This is a potentially very dangerous issue, that in my opinion, needs to be fixed. When I was making that right turn, the car just stopped in the middle of the road and I had to quickly restart the engine and floor it to avoid causing an accident.
- Tampa, FL, USA
Vehicle began to shake, would not accelerate, wrench light came on.
- Wayne, NJ, USA
While driving my 2011 Fusion on the road at 55 mph, the engine suddenly quit and the wrench light came on. The slowdown was fast, and I could have been hit from behind very easily, but I lucked out because the person behind me took notice of my drastic drop in speed. I coasted off to the side of the road, turned off the car, waited a few moments and then restarted the engine. Fortunately I got home ok, so I thought is was maybe a fluke occurrence. When I left for work the next morning, the same thing happened as I was driving; same road, same speed, same wrench light, etc. When I got the car restarted, I took it to the local Ford dealer. They thought they had fixed the problem with a relay switch(?), but once again, the engine quit while I was driving back to work that same morning. This time more than the wrench light lit up. I went through the restart routine again, but this time it was not a very smooth start - I did not think it was going to start, but it did, and I took it back to the dealership again where they are currently trying to figure out what the problem is. This is a considerable safety hazard to anyone traveling with me and/or driving my car, and an unsafe environment for those driving near me. My car has been at the dealership most of the day now, and no word on the problem or rectification thereof. I am extremely concerned and very worried this issue will "mushroom".
- Grand Haven, MI, USA
While driving at highway speeds, the engine will go into a very violent idle and the throttle will become un-responsive and an orange wrench light will come on the dash. This has happened twice now in a week and is very dangerous when it happens. You have to try and navigate through traffic to get off the highway while coasting only since you can't give it any gas. Ford has to know about this issue since its everywhere online and everywhere on this website. It is a very serious issue and needs to be fixed. Ford won't fix it under the power train warranty even though its a critical part of making the vehicle go.
- Muskogee, OK, USA
Traveling at freeway speed, engine suddenly lost all power and reverted to idle RPM. Engine was idling roughly, and pressing on accelerator would not increase rpms. The "wrench" (check engine) light was illuminated. Was able to coast downhill to exit freeway; very unsafe condition. Switched off engine, restarted engine... and it ran normal; "wrench" light extinguished. Took car to walnut creek Ford following morning; they said no fault code was recorded on the cars computer and they could not replicate problem. Service rep told me Ford had no records of any previous problems of this nature, so I should just keep driving the car. I told him that was unsafe, and he replied there was nothing else he could do. He said he "could not just throw parts at an unknown problem"'. same problem occurred on Nov 01, 2012. I did an on-line search on various Ford Fusion forums and found multiple reports of this same situation with V6 engine attributed to throttle body housing. Immediately took car to walnut creek Ford and told service manager I would not accept the car until it was repaired. Showed him copies of multiple on-line reports of same problem and told him his rep had lied during my previous visit about Ford not knowing of any previous reported problems. Service manager replied that "on-line reports are not always real", but said he would have his best mechanic check my car. Mechanic found defective throttle body housing and replaced. Have not had recurrence of the engine failure.
- Walnut Creek, CA, USA
The contact owns a 2011 Ford Fusion. The contact stated that while traveling 62 mph, the vehicle suddenly stalled. The contact was able to merge to the side of the road to restart the vehicle. The vehicle seemed to be functioning normally when the failure recurred. The vehicle was able to be driven to the contact's destination and was not taken to a mechanic. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure and current mileages were 56,000.
- Belvidere, IL, USA
Driving normal for around an hr then all of a sudden a lighted wrench shows on dash and the accelerator does not engage properly and car feels like it is very rough and low idle. Power brakes and power steering work fine and can pull over but was in a turnaround for a highway access rd. Turned vehicle off and turned it back on again and it worked ok. Next day it happened twice, one of those times just from the start of turning on vehicle and trying to leave parking lot of work, and second time was on a 45mph rd which felt dangerous. Same thing accelerator stopped working and it coasted down till I could put in park and turn of vehicle and turn back on. It does not work if you are coasting and put it in neutral and turn off and on as the problem is still there. Afraid of it happening on highway. Seems like a software or sensor issue with throttle body as when you do give it gas on the peddle it feels like the throttle plate is blocked or trying to open up but not enough to go just small weak spurts.
- San Antonio, TX, USA
It has happened before to my wife on two other occasions. So I took the car out and drove it around and was coming back home and after turning onto our rode and got up to 45 mph the wrench light and the check engine light came on and loss all power. Step on the gas pedal and there was nothing. Rolled over to the shoulder and put in park and waited for a couple of minutes and restarted it. Went about another 300 yards and it did it again. Did some research on the internet and Ford has been having this problem with the Fusion and there other cars like the escape. They all came down to the throttle body being bad and had to be replaced. But my question is if they have been having this problem for awhile why hasn't Ford or someone put a recall on these throttle body's. this can cause a serious accident if a person is going down the highway and this occurs the person could be possibly rear ended.
- Mcdonough, GA, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving 70 mph, the wrench warning light illuminated on the instrument panel. There was also an increase in the engine rpms and the engine lost some of its power. The contact was able to maneuver to the shoulder and the vehicle towed to a dealer. The dealer was able to start the vehicle and perform a test drive. The dealer informed the contact that there was nothing wrong with the vehicle. The failure and current mileages were 23,000. Updated 8/31/12 the consumer stated the vehicle duplicated the failure on August 2nd at 23,500. The dealership in knoxville replaced the throttle body. The failure did not recur. Updated 09/11/2012
- Knoxville, TN, USA
Pulling into traffic car lost all throttle control wrench light came on engine still running started surging or idled up and down had to put in park and restart acted like nothing happened! next day died twice more engine light on this time stayed on all day then went off and no code found went a week or so no issue till yesterday 7/23/2011 did it twice almost hit in rear twice! it only has 37000 miles help us they want even look until it shows a code! but may B too late then!!
- Ringgold, GA, USA
The contact owns a 2011 Ford Fusion. The contact was traveling 65 mph when the engine stalled. The vehicle restarted after the failure. The vehicle was taken to the dealer. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 31,000 and the current mileage was 32,000. Updated 08/16/12 the consumer stated the engine stalled, as she attempted to accelerate from a stop.
- Lake Elsinore, CA, USA
On 6/7/12 was driving car and check engine light and wrench light came on while driving on the road, 30 seconds later, engine shut off completely, could not accelerate and had to get the vehicle towed to the dealership. I was told that the purge valve and fuel filler pipe had to be replaced. On 6/11/12, picked up my vehicle from the dealership and was charged over $500 dollars for the service. 20 minutes later while driving on I45 North at 65 mph. Same thing happened, car completely turned off, had to "coast" to the shoulder and avoid any vehicles. My vehicle, again, was towed to the dealership. This is very dangerous and must be taken care of immediately. The fact that I was charged over $500 to take care of the issue and for it to happen again is absurd.
- The Woodlands, TX, USA
- Blue Springs, MO, USA