10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 48,094 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was shaking. The contact stated that when the vehicle came to a complete stop, the vehicle lost motive power. The vehicle was towed to independent mechanic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.
- Rochester, NY, USA
The contact's son owns a 2011 Ford Fusion. The contact stated that while his son was driving at approximately 45 MPH, the check engine, "Service Advance Trac" and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where the failures could not be duplicated. The vehicle was then taken to a local dealer, where it was diagnosed that the ABS and Hydraulic Control Unit (HCU) modules needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 91,000.
- Orange, MA, USA
Purge valve failure, Ford claims they could not provide the part when requested. (chino hills Ford) saftey was put a risk because according to the current recall for the same year and model of a 2011 Ford Fusion this failure could cause pressure changes and may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition sources increases the risk of a fire. Yes the problem was confirmed by a Ford dealer in chino hills yes it has been inspected by Ford and resulted in a failed evap purge valve test and called for replacement yes the problem caused a P0456 codes which indicated a small leak in the evap system.
- Diamond Bar, CA, USA
At 138825 miles, the engine began to have a misfire on cylinder #4, which was initially a vacuum hose leak. Then, the car starts having an "earthquake" whenever the car is stopped at a red light. The cause would then be an egr malfunction. As time went by, the misfire on cylinder 4 shows up again. Took my car to the shop to have the issue looked at, found to be a cross threaded spark plug, and they recommended the cylinder head be replaced, the engine assembly replaced, the coolant being replaced, and the ac being recharged. Repair would've cost $10,500.
- Carrollton, TX, USA
After having the takata airbag recall taken care of by franklin Ford Lincoln the engine oil light was on and the battery kept draining and had to be replaced today. Ford claims that they did nothing incorrect in the recall but prior to taking my car to Ford the battery and 02 sensor were in fine working order. After the recall they were not. After replacing the battery today the car still hesitates to start and the ac system keeps making a clicking noise. This was not happening before the recall was performed. I don't think that my car will ever be the same and it is all due to Ford Lincoln of franklin replacing the airbags.
- Franklin, TN, USA
Check engine light came
- Columbus, OH, USA
The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the steering malfunctioned, causing the vehicle to pull to the left. The vehicle was taken to oc wells Ford located at 4920 independence blvd, hardeeville, SC 29927, however, the mechanic was unable to duplicate the failure. In addition, the contact indicated that oil had leaked from the engine. The front driver's side door was not able to be opened from inside the vehicle. The cause of the failures were not determined. The manufacturer was notified. The failure mileage was 63,000.
- Beauford, SC, USA
Failure of the throttle body and motor assy. T\internal fault code P2112 caused the power on car to go to limp mode. This created a dangerous situation at highway speeds. The item has been flagged in February 21, 2013 NHTSA action number: Pe13003electronic throttle body malfunction NHTSA action number: PE13003 Ford has failed to correct the issue on my vehicle. This occurred 17 Aug 2020. The vehicle was at 152,000 miles and had been serviced regular by Ford since purchase in 2011. This issue should have never occurred. I had stopped at a light and made a right turn on to expressway in rush hour traffic. With no acceleration this became a dangerous situation very quickly. I expected to accelerate to 45mph but could barley creep to 20 mph max.
- San Jose, CA, USA
Vehicle not able to stop immediately. Brakes went to floor. January 22, 20120 pulley noise in engine continuously where air conditioning belt is placed.
- Allen Park, MI, USA
The contact owns a 2011 Ford Fusion. The contact stated received NHTSA campaign number: 13V227000 (fuel system, gasoline) and the vehicle was serviced at kirk auto company (235 state hwy 7 frontage rd, grenada, ms 38901). The contact stated the fuel tank was leaking fuel onto the ground. The contact also mention while driving approximately 5 mph the steering wheel was difficult to maneuver with the power steering warning light illuminating. The contact stated that the fuel tank was still leaking fuel as the vehicle was taken back to the dealer for service. The dealer diagnosed the failure as a cracked fuel tank that needs to be replaced. The contact mentioned that she sustained injuries to the right hand that required medical attention. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 234,069.
- Calhouun, MS, USA
To whom it concerns, well first of all I purchase a vehicle from, I don't have the title, so the bank and the dealership got that stuff. Next they think they can be rude, lie, and play games, thirdly they said I wrecked when it came off the lot on condition as it was in, but no way. Fourthly, they wand to lie and say 2 different store just like the bank does, I've had to put almost a 1000 bucks into the vehicle, and I'm upside down in it, I told the bank this, and the bank said they be contacting the dealership, never happened I asked to take the 1000 bucks off my loan for these services but won't, this why I'm reporting them, next the bank can never decide if they want insurance on the vehicle been harassed by both the dealership and bank, which is first premier bank and frankman motors sioux falls, sd, plus I was suppose to receive a manual for my car never happened, so something needs to be done, if both places of business's want me to be nice, they got to earn it, and do something about this lemon vehicle
- Sioux Falls, SD, USA
The contact owns a 2011 Ford Fusion. While driving 35 mph, the vehicle jerked and stalled. In addition, the check engine and service vehicle warning indicators illuminated. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who stated that the throttle bottle needed to be replaced. The dealer and manufacturer were not contacted. The failure mileage was 108,000.
- Gulf Port, MS, USA
Power steering light coming on, car randomly losing power while driving.
- Scottsdale, AZ, USA
The contact owns a 2011 Ford Fusion. While driving 30 mph, there was an abnormal clicking noise detected from the vehicle and the steering wheel seized.the vehicle was towed to the contact's residence. An independent mechanic inspected the vehicle and informed the contact that the idle pulley bolt fractured and half of the bolt was stuck in the engine. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 189,201.
- Lawrenceville, GA, USA
The contact owns a 2011 Ford Fusion. While driving, the check engine warning indicator illuminated. The vehicle was driven to the contact's residence where it displayed code: P0455 (evap system leak detected). The vehicle was taken to marshal mize Ford (located at 5348 tn-153, hixson, tn 37343, (423) 875-2023), but was not diagnosed or repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 15V793000 (fuel system, gasoline); however, the repair did not correct the failure. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 200,000.
- Chattanooga, TN, USA
My vehicle was moving in a parking lot when the engine suddenly began to misfire and stalled. The Ford dealership told me the engine suffered a catastrophic failure. This happened without warning. All maintenance was preformed on time or ahead of schedule. This catastrophic failure happened with less than 100,000 miles. Ford would not cover this under warranty. From what research I have found this is a common problem with Ford 3.5 liter cyclone engines. The water pump failes resulting in catastrophic engine failure. If this problem would occur at highway speeds no power steering or brakes would be operable, possibly resulting in accidents. This is an unacceptable situation!, not to mention a costly repair bill. Thank you for your consideration on this matter
- Middleburgh Hts, OH, USA
2011 Ford Fusion. Consumers writes in regard to vehicle being unable to ungergo safety recall repairs and having many malfunctions. The consumer stated engine, fuel system, and steering all malfunctioned and the dealer refused to repair the vehicle.
- Graceville, FL, USA
1. takata recall- air bag: Air bag sensor or light goes blinking for 30 mins or more than it switches to the panel light and stays there lit up.. 2. steering column-stiff and grinding noise: When it drives backward reverse it makes that noise and when on the road it begins to make loud noise, then the steering gets hard to steer. 3. ac coolant does not blow cold air: Does not get cold and blows out warm air only.
- Crownpoint, NM, USA
The contact owns a 2011 Ford Fusion. While driving, the vehicle failed to accelerate over 20 mph without warning. The vehicle was unable to accelerate after restarting the vehcicle. There were three warning indicators illuminated at the time of the failure. The vehicle was towed to germain Ford of beavercreek (2356 heller dr, beavercreek, oh 45434 (937) 429-1300), but was not diagnosed or repaired because it was under inspection. The manufacturer was contacted, but could not offer assistance because the vehicle was not under warranty. The failure mileage was 109,000.
- Germantown, OH, USA
- Louisville, KY, USA