10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 46,556 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V793000 (fuel pump, gasoline), 14ve028000 (equipment), 16V384000 (air bags), and 15V340000 (steering). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called payne weslaco Ford at (956) 619-6026 (2401 E expy 83, weslaco, tx 78599) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign numbers: 15V793000 (fuel pump, gasoline), 14ve028000 (equipment), 16V384000 (air bags), and 15V340000 (steering). The VIN was not available.
- Donna, TX, USA
Throttle body was under recall and was replaced in 2016, not even a year and half later my throttle body failed again. Ford wont replace it under warranty for the year and half part, Ford wont use my extended vehicle warranty and I continue to have the same problem over and over.
- Colorado Springs, CO, USA
The fuel tank has a crack and is leaking, apparently this was a recall item on some Ford Fusion models but my VIN number is not listed as one of those affected
- Port Orchard, WA, USA
Power steering assist fault pops up when car starts and steering wheel does not move
- Houston, TX, USA
The contact owns a 2011 Ford Fusion. The contact stated that the eps warning indicator illuminated within less than a month of owning the vehicle. The power steering ability failed to function each time the warning indicator flashed. The contact stated that it was extremely difficult to turn the steering wheel in either direction. In addition, the vehicle stalled more than once without warning. The vehicle had not been diagnosed by a dealer or an independent mechanic. The independent facility that sold the vehicle made no mention of it being included in NHTSA campaign numbers: 15V340000 (steering) and 15V793000 (fuel system, gasoline). The manufacturer was notified. The failure mileage was not available.
- Arlington, TX, USA
My power steering advancetrac went out while driving, my steering wheel locked on highway, in result I broke my front bumper and almost ended up in a accident due to a locked steering wheel. I turned in to Ford for power steering recall and they wanted to charge me. I never had a thing like this before happen. I also have fuel inlet on fuel tank and I took in for recall and all the Ford dealer did was set my car out in their parking lot and did nothing to fix it., even though it was under warranty. I was just getting into my car when I was at home about to leave to work when the message came across the dashboard.
- Maplewood, MN, USA
Takata recall I need an airbag replaced due to recall. I also need the throttle body replaced due to recall
- Alvaton, KY, USA
All of this is while the car is in motion on both on freeways and city streets. Failure of the canister purge valve solenoid; engine light on due to bad filler inlet neck and had to replaced filler inlet; the vehicle needed the fuel filler tube replaced; emissions evaporation system error codes; "check fuel inlet" error keeps coming on. I've had to take my car in for repeated code failures related to the fill inlet. Canister had to be replaced twice. Firestone noticed several Ford Fusion with these similar problems. Safety concerns regarding distraction from engine light (stopped on freeway because I was afraid to drive the car), and check fuel inlet errors were worrisome. I had to clean the filler inlet which didn't resolve the issues. I can't remember all the exact dates of when I had to take the car in for service.
- Everett, WA, USA
I was driving on freeway when I noticed a odor for about five minutes before it got worse, once I pulled over to check it and let the windows down the oder got stronger. I've had this happened a couple of times but didn't think it was my car.
- Memphis, TN, USA
Check fuel fill inlet: The check fuel fill inlet warning has intermittently come on in my 2011 Ford Fusion sel for the last 6 months. I have completed the recommended steps to remedy the error by cleaning the area and blowing out any possible debris from the inlet. While driving today, the error message came back on. A few moments later when I was driving approximately 70 mph on the interstate with cruise control on, my vehicle suddenly revved up approximately 2000 RPM and stayed until I pulled off of the roadway. I shut the vehicle off and restarted and the error message is still present, but I haven't encountered the high revving again at this time. Approximate mileage at time of issue - 115,760 location: I-70 in independence,
- Blue Springs, MO, USA
On-going issue with fuel fill inlet. Inlet door does not close and seal properly which causes my engine light to come on and stay on. Gas-capless system
- Lakewood, OH, USA
I was driving on a busy city street during rush hour when I noticed the car jerking when it changed gears. The RPM would shoot up high then back down while losing power to the vehicle. I managed to get to an auto advance store where I had a diagnostic done since my check engine light was on. The diagnostic came back with code PO455 twice and PO457 twice. It was then explained that too much air was getting into my fuel system. I proceeded to go to the Ford dealership, which was a half mile away. On the way, my car continued to jerk and loose power and some points. Then everything digital which one displays my mileage and the other displays how many mile till empty displayed intermittent lines and the wrench illuminated on my dashboard. At this time my car was on but quickly lost power to go forward. It almost got rear ended by the car behind me. I put on my turn signal and I coasted to the side of the road, turn off my car waited a few minutes the turned back on and put it in drive. The car would not move forward. The engine just revved up like I had it in neutral. I put it back in park then put it in reverse. The car would operate in reverse. Had to have car towed to dealership. Three months prior to this incident, I had to take my car to the dealership because of excessive battery acid on my positive terminal that had eaten through the wiring harness. Had to have harness and battery replaced. I still notice issues of battery acid accumulating around the screws on the battery harness and positive lead again.
- Johnson City, TN, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 15V793000 (fuel system, gasoline). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (mac haik's southway Ford, 7979 interstate 35 access rd, san antonio, tx 78224, (210) 922-2222) did not give a specific date for when the part would become available. The manufacturer was notified. The contact was not experiencing a failure. VIN tool confirms parts not available. Parts distribution disconnect. Updated 11/01/17
- San Antonio, TX, USA
When I put fuel in my car it starts to act janky not wanting to start or anything, also it's showing a recall on the vehicle
- Indianapolis, IN, USA
The contact owns a 2011 Ford Fusion. While driving approximately 55 mph, the inlet fuel warning indicator inadvertently illuminated. In addition, while making turns, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was taken to the dealer and previously repaired per NHTSA campaign number: 15V793000 (fuel system, gasoline); however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,904.
- Turtle Creek, PA, USA
Code P0457 and P1450 keep coming up. The description is a fault with the fuel filler near the gas tank. A recall for the fuel gas tank filler was previously performed. Is this part of this recall?
- Conyers, GA, USA
Two codes keep coming up. P0457 and P1450. These are for the emissions evaporation system. The dealer has completed recall repair and claims it is ok.
- Conyers, GA, USA
I purchased a 2011 Ford Fusion on 12/14/16. It had a half tank of gas in it when I took delivery. I filled the tank on 12/15/16. After driving it, I noticed a strong smell of fuel for about the top 1/8 of the tank. Due to a lot of snow and ice we have had, I have not been able to tell if there is actually any fuel leaking onto the ground but the odor is there once the car is parked after driving. There is a known recall of almost a half million 2010/2011 Ford Fusion and Mercury Milan for this exact problem. My vehicle was manufactured within the dates of the recalled vehicles. I contacted Ford and they stated that my vehicle is not part of this recall. They are not willing to assist me with diagnostic testing or repair at this time. They informed me that I should file a complaint regarding my situation with NHTSA. I would greatly appreciate any assistance you could offer with having my vehicle included as part of this recall. I have two young children and need a safe vehicle to be able to Transport them in daily. I do not feel this vehicle is safe for them to travel in and I do not have cash readily available for this very expensive replacement of the fuel system that should be covered under a known recall.
- New Castle, PA, USA
6 months old car had transmition and electrical problems, driver door lock not opening, ac went out! air bags sensor out, and now experiencing 2nd transmition issue. Dealership is not taking full responsibility for it, as transmition was replaced at another garage! have been dealing with this car since 2012. Hard jerking.
- Grand Cayman Cayman Islands, IL, USA
- Dallas, TX, USA