10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
52,747 miles

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problem #54

Aug 282023

Fusion

  • 130,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the fuel tank was cracked and leaking. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 130,000.

- Henderson, NV, USA

problem #53

Jun 132022

Fusion

  • miles
The contact owns a 2011 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start-up. Additionally, the check engine warning light was illuminated. The contact made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

- Clarksville, TN, USA

problem #52

Dec 012022

Fusion

  • 131,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that an abnormal, fuel odor was coming from the vehicle. There was no warning light illuminated. The contact then noticed that while refueling the vehicle, fuel started to leak from the vehicle. The vehicle was taken to an independent mechanic who confirmed the fuel leak. Upon investigation, the contact discovered NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The contact reached out to the manufacturer who referred her to a local dealer for a diagnostic test. The contact was informed by the dealer that additional work was needed to determine the cause of the failure, which would cost an additional fee. The vehicle was not repaired. The failure mileage was approximately 131,000.

- Rensselaer, NY, USA

problem #51

Jan 012021

Fusion

  • 103,140 miles
The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline) at the dealer; however, after the recall was repaired, the check engine warning light illuminated and a fuel odor was detected while driving. The vehicle was taken to an independent mechanic who diagnosed that the recall had not been performed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the recall was repaired by the dealer. The failure mileage was 103,140.

- Pomona, CA, USA

problem #50

Jul 032019

Fusion

  • 39,000 miles
The contact owns a 2011 Ford Fusion. The contact stated while refueling the vehicle, he noticed that gasoline was leaking from the vehicle. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 15V793000 (fuel system, gasoline). The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 39,000.

- Phoenix, AZ, USA

problem #49

Jan 292021

Fusion 4-cyl

  • 90,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the check engine light remained illuminated. The vehicle was taken to the local dealer boulevard Ford located at 40 bridgeville rd, georgetown, de 19947 who diagnosed that the canister purge valve was faulty. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 15V793000 (fuel system, gasoline). The failure mileage was 90,000.

- Bridgeville, DE, USA

problem #48

Oct 302018

Fusion

  • miles
2011 Ford Fusion. Consumers writes in regard to vehicle being unable to ungergo safety recall repairs and having many malfunctions. The consumer stated engine, fuel system, and steering all malfunctioned and the dealer refused to repair the vehicle.

- Graceville, FL, USA

problem #47

Dec 152016

Fusion 6-cyl

  • 75,600 miles
I purchased a 2011 Ford Fusion on 12/14/16. It had a half tank of gas in it when I took delivery. I filled the tank on 12/15/16. After driving it, I noticed a strong smell of fuel for about the top 1/8 of the tank. Due to a lot of snow and ice we have had, I have not been able to tell if there is actually any fuel leaking onto the ground but the odor is there once the car is parked after driving. There is a known recall of almost a half million 2010/2011 Ford Fusion and Mercury Milan for this exact problem. My vehicle was manufactured within the dates of the recalled vehicles. I contacted Ford and they stated that my vehicle is not part of this recall. They are not willing to assist me with diagnostic testing or repair at this time. They informed me that I should file a complaint regarding my situation with NHTSA. I would greatly appreciate any assistance you could offer with having my vehicle included as part of this recall. I have two young children and need a safe vehicle to be able to Transport them in daily. I do not feel this vehicle is safe for them to travel in and I do not have cash readily available for this very expensive replacement of the fuel system that should be covered under a known recall.

- New Castle, PA, USA

problem #46

Jan 312016

Fusion 4-cyl

  • Automatic transmission
  • 95,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving at 40 mph, the "check fuel fill inlet" was displayed across the message board. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be inspected under NHTSA campaign number: 15V793000 (fuel system, gasoline) but, no trouble codes were discovered. The vehicle was not repaired however, the failure recurred and the vehicle was taken back to the dealer where it was diagnosed that the purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000....updated 10/19/16

- Orangevale, CA, USA

problem #45

Nov 212013

Fusion 6-cyl

  • miles
Began having problems with this vehicle the second month after purchase. The first incident was steering wheel locked and I could not control the direction of the car. I ended up on the left side of the road off the shoulder before I could stop it. It happened on several occasions. Car dies for no reason. I end up having it towed or restarted by charging battery. The battery always has a full charge. Also I have been shopping and get in the car to start it and it will not start. Door handles would not work from inside. Windows would not open. Had to force window down enough to open from the outside. Had front door handle assemble replaced had transfer case resealed horrible smell, new tires 3 times since it was purchased had rear drive shaft replaced, fuel pump replaced had taken it to Ford just recently for what I deemed was computer problems, of course they could not find anything wrong. I was told by my mechanic the last time I had new tires put on the car that I would need new rims soon. The rims are eroding from the inside out. I have several invoices for work that was done and a few more I can't locate at this time. I would like to send them all to you. Purchase car 12/1/12.

- Gales Ferry, CT, USA

problem #44

Jan 182016

Fusion 4-cyl

  • Automatic transmission
  • 60,000 miles
The contact owns a 2011 Ford Fusion. The contact received notification of a recall for the fuel system; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The NHTSA campaign number was unknown. The failure mileage was approximately 60,000. Parts distribution disconnect. Updated 04/29/16 updated 05/04/16

- Louisville, KY, USA

problem #43

Jan 262016

Fusion 6-cyl

  • 52,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that there was an odor of fuel coming from the vehicle. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V793000 (fuel system, gasoline). However, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The failure mileage was approximately 52,000. VIN tool confirms parts not available. Updated 04/20/16 the consumer stated there was a problem with the transmission and the steering. Also, the vehicle would suddenly stall, while driving. Updated 05/11/16.

- Macomb, MI, USA

problem #42

Jan 272016

Fusion 4-cyl

  • 75,000 miles
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 15V793000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 75,000. Updated 04/06/16

- Daytona Beach, FL, USA

problem #41

Aug 222014

Fusion 4-cyl

  • 58,650 miles
Going down the road and there was a thump and the gas pedal quit working. The car didn't go dead but the gas pedal wouldn't accelerate the vehicle, coasted to the side of the road, turned it off and back on and the gas pedal worked. It did this twice on 8/22/14, once on 8/24/14 and has done it once today so far 8/25/2014. The first time it did this was 9/12/13 and it didn't do it again until 8/22/14. There are pages and pages of Ford Fusion owners having this same problem and they say it is the throttle body causing the problem. When it did it today I was pulling out on to the highway from a stop sign and could not accelerate to get across the road. I had to stop in the center lane to keep from being hit. Ford needs to fix this before someone is killed. I am scared to drive my own car but don't have any other way to get to work. The reference # for last years complaint is 10543529.

- Brent, AL, USA

problem #40

Nov 012010

Fusion

  • 53,552 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 60 mph, the vehicle stalled as the wrench warning icon illuminated. The contact mentioned that the vehicle jerked violently when the failure occurred. The vehicle was merged to the side of the road where the vehicle was restarted. The vehicle was taken to the dealer. The technician stated that the throttle body, engine valve and fuel system needed to be cleaned and the power control module needed to be reprogrammed. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 53,552 and the approximate 160,000.

- Fort Worth , TX, USA

problem #39

Jun 302014

Fusion 4-cyl

  • 54,700 miles
While driving down the interstate to work, the car all of the sudden jerked and started to decelerate. I was able to pull off onto the shoulder, while the car continued to jerk forward. I turned off the ignition, waited a few seconds, and restarted the car. I proceeded to reenter the highway, and a few seconds later it did the same thing again. I once again pulled off onto the shoulder, turned off the ignition, and restarted the car. This time the car ran fine all the way to work. I am concerned that since the freeway has a few construction spots where there are no shoulder pulloffs, I could have been in a serious accident.

- Dupont, PA, USA

problem #38

May 052014

Fusion 4-cyl

  • 18,200 miles
I was driving my car and suddenly the engine just shut down in the middle of the traffic. This has happened constantly in the last couple of days. For a temporary fix we would need to turn the engine off and then on so the issue temporary "disappears" this is a very serious situation and put the drive and other at risk.

- Morganville, NJ, USA

problem #37

Apr 132014

Fusion 6-cyl

  • 50,220 miles
My wife, [xxx], was driving our Fusion. She had traveled approx. 1/4 mile and was approaching a stop sign at bayside dr. Newport beach, ca at the harbor is. Dr. intersection. Suddenly, the car accelerated, catching her by surprise she went through the intersection and was narrowly missed by two oncoming cars. She told me later that it happened a second time on the freeway (she was on her way home) but was not in immediate danger when it occurred. We have traveled these streets several times. Had just left the restaurant where we had lunch....was riding my bicycle home and watched her go through the intersection....very scary!! note: The throttle positioner was replaced on this vehicle a couple months ago. It had failed to 5mph. Villa Ford in orange ca did the repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 10/7/2014

- Orange 92867, CA, USA

problem #36

Nov 172013

Fusion 4-cyl

  • 3,100 miles
While pulling into a parking space the and depressing the brake vehicle suddenly jolted forward crashing into a post. The check engine light came on indicating there was a problem. We have reported to Ford on multiple occasions that the car surges when coming to a stop. We have been informed that they are unable to do anything without an error code. After the insurance company repaired the car we drove it to Ford. Unfortunately we were told that the error code will clear after driving a "complete cycle" or "running a vehicle health report". both were completed and Ford repair tech's say this is a known issue but without a code they can not do anything about it. I own 2 Ford 2011 Fusion. The other car had an issue where it would frequently stall or go "limp" as Ford calls it. Much like the surges we have experienced with this vehicle, I had numerous occasions this occurred without any check engine light. Finally it went "limp" getting onto the highway and the check engine light came on. I brought it into Ford a few days later. The light was off but they were able to recover the code. I believe there is a major issue with the computerize throttle control in these vehicles and a recall is in order. We are lucky that the driver did not get injured. The airbag did no deploy even though there was substantial damage to the front end. The damage was caused by a post that cut through the bumper and damaged up to the radiator. As part of the research done I believe a detailed analysis of how the error codes are stored should be done. If the cars computer can clear errors there is limited evidence/documentation of problems. This appears to me as a "feature" to eliminate any trace of an issue.

- Holliston, MA, USA

problem #35

Aug 012013

Fusion 6-cyl

  • 38,000 miles
Sudden decrease of power followed by total shut down (similar to being totally out of gas). Gas tank was almost full each time this occurred.

- Grand Prairie, TX, USA

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