10.0
really awful- Crashes / Fires:
- 19 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 19,954 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were not available. The dealer, autonation Ford orange park (7700 blanding blvd, jacksonville, fl 32244, 904-270-9943) was contacted and confirmed that the parts were not available for the recall remedy. The contact had not experienced a failure. The manufacturer was not notified of the issue. VIN tool confirms parts not available.
- Orange Park, FL, USA
Takata air bags
- Fort Lauderdale, FL, USA
Tataka recall. Me and my wife took our vehicle to future Ford of roseville in regards to the tataka recall. This was on August 6 2018. We have had a rental ever since and has become quite frustrating. I am active military and getting ready to move bases but it's going to be difficult now because I'm not able to drive the car in question. This is rediculous. If my car is that hard to fix and that unsafe to drive I feel that Ford needs to either buy our car back or get it fixed asap. It's caused a headache for my family and become another added stressor.
- Beale Air Force Base, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called riverside Ford Lincoln (2089 riverside dr, macon, ga 31204, 877-725-7718) and was informed that the parts were not available. The manufacturer was contacted and provided case number: Cas-114848-66. The contact had not experienced a failure. VIN tool confirms parts not available.
- Macon, GA, USA
We have had two babies since the recall and need a larger vehicle to Transport our family --we can't wait years for recall parts and store this vehicle with zero value. The VIN search on your homepage doesn't work --I tried it 8 times and it's non functional.
- Merritt Island, FL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called several dealers, including ramp motors at 631-473-1550 (located at 4869 nesconset hwy, port jefferson station, NY 11776) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lakegrove, NY, USA
Takata recall original recall 2016. Airbags still not corrected as of Sept 2018
- Powell, TN, USA
Takata recall recall received by previous owner: 6/6 recall received by me: 7/20 went to Ford to take in my car/fill out paperwork: 7/26 -they told me that they did not have the parts to fix my car and that I had to get a rental and keep my car at my house. They also gave me no timeline on when they would start repairs or get the parts. Rental car received: 7/27 called for update: 8/16 -still no timeline on when they would start repairs or get the parts. They said maybe sometime in September but nothing for sure called for update: 9/18 -still no timeline on when they would start repairs or get parts called for update: 9/25 -still no timeline on when they would start repairs or get parts problems: -I have worked hard to buy myself a car that doesn't work due to things that are not my fault and are not being fixed by the company -I am making payments on a car that I cannot drive (purchase and insurance payments) -causing my unnecessary stress on top of college and work -extra car is taking up space at house with limited parking -feel unable to go anywhere with the rental car due to stress about minor damages that I will be charged for that I wouldn't need to worry about if I had my own car -the recall was issued three months ago and there is no progress or idea what is going to happen in the future
- Thousand Oaks, CA, USA
Takata recall "recall statusrecall incomplete, remedy not yet available" "remedy owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their passenger frontal airbag inflator replaced. There will be no charge for this service." We have been waiting for the recall part to become available for over 2 years.
- San Jose, CA, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that the warning indicators illuminated for the service advancetrac, electronic stability control, and power steering assist fault. The vehicle was included in NHTSA campaign number: 16V384000 (air bags); however, the interim notice indicated that the part was not available from the manufacturer for an extended period of time. The vehicle was also included in two manufacturer service campaigns: 13N03(electronic throttle body extended coverage) and 15N01 (epas steering efforts). The contact was to check with the manufacturer to determine if the failure was related to the two campaigns. An independent mechanic diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure. The approximate failure mileage was 150,000. VIN tool confirms parts not available.
- Hot Springs, AR, USA
I've been trying to have this recall fixed since the recall came out in 2016; however, all of the dealerships in/around lafayette, la (within 30 miles) say that they still do not have the parts to fix this on these recalls yet.
- Maurice, LA, USA
Takata recall: It has been (2) years since I was first notified about the need to have the airbag(s) replaced. I am aware that millions of vehicles are affected. But after two years, million of new vehicles with air bags have been produced. Yet an airbag for this recall is yet produced? NHTSA, please do your job and get it done!! respectfully, (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- El Cajon, CA, USA
The contact owned a 2011 Ford Fusion. The contact stated that the vehicle was involved in a front end collision. The air bags did not deploy. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. There was one injury that required medical attention. The contact suffered from severe pain and multiple bruises. The dealer and manufacturer were not notified. The failure mileage was approximately 16,000.
- Jonesboro, GA, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to peacock Ford (located at 1875 S orlando ave, maitland, fl 32751, (407) 644-7111), but the part was unavailable for the repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Altamonte Spring, FL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called landers Ford at 901-854-3600 (located at 2082 w poplar ave, collierville, tn 38017) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Memphis, TN, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V340000 (steering), 15V793000 (fuel system, gasoline), and 16V384000 (air bags); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a local unknown dealer, but the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V384000 (air bags), and parts distribution disconnect for NHTSA campaign number: 15V793000 (fuel system, gasoline) and 15V340000 (steering).
- Dallas, TX, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Arceneaux Ford (1111 old hwy 90 w, nw iberia, la) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. * consumer stated it should not take this long to fix this extremely hazardous problem. We have been trying to get this recall taken care of to no avail! updated 10/19/18
- Loreaubille, LA, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V793000 (fuel pump, gasoline), 14ve028000 (equipment), 16V384000 (air bags), and 15V340000 (steering). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called payne weslaco Ford at (956) 619-6026 (2401 E expy 83, weslaco, tx 78599) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign numbers: 15V793000 (fuel pump, gasoline), 14ve028000 (equipment), 16V384000 (air bags), and 15V340000 (steering). The VIN was not available.
- Donna, TX, USA
My wife and I gave this car to our daughter when she got her drivers license in 2016.since then there has been a recall on the airbags that has not been fixed because they are on back order. The temperature sensor has gone out and Ford is aware that is a problem but will not recall, and now 3 times the steering has locked up on her with an error message that reads "power steering assist fault". in reading various articles there was a recall but for some reason my car having a 3.5 liter was not in the recall, not real sure what engine size has to do with power steering. Fortunately all 3 failures occurred in our drive way while she was backing out and she turned the car off and started it back up and the car corrected itself. I am in fear for my daughters life at this point, even though she has 2+ yrs of driving experience who is to say that if this happens when she is driving down the road she will know how to react without harming herself or someone else. Ford needs to own up and fix their defective vehicles ps. This Ford only has 45,000 miles on it. Ralph nader, we need you!!!!
- Port Orange, FL, USA
- Miami, FL, USA