10.0
really awful- Crashes / Fires:
- 19 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 19,954 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags) in July of 2017; however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mullinax Ford, 1551 E semoran blvd, apopka, fl 32703) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Longwood, FL, USA
Takata inflators: We have been trying to get the driver airbag replaced for a year since learning about this recall. Our service department keeps telling us that Ford don't have the parts for the recall.
- Houston, TX, USA
Takata recall. I contacted (2) Ford dealerships repeatedly since the recall of the airbag. Each time I call the service departments of fiesta Ford in indio, ca., or gosch Ford in hemet, ca. I am told that they will call me when replacement parts are available. I have been trying to have this airbag replaced since 2014 with no cooperation from the Ford dealerships, which at this time the vehicle is not being driven for safety reasons.
- Desert Hot Springs, CA, USA
Takata recall: I received the first notice in July of 2016 regarding this recall. To date, it has not been remedied and I am appalled that it has been almost two years since this recall. This is completely unsatisfactory!
- Fort Myers, FL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Berkeley Ford (1511 us-52, moncks corner, SC 29461, (843) 761-8284) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Moncks Corner, SC, USA
The power steering went out while I was driving it and had to have it towed.the passager air bag light stay
- Jennings, LA, USA
Takata recall. The original recall is almost 2 years old and there is still no remedy. I feel like it is dangerous to drive the car and waiting almost 2 years to find a remedy is unacceptable.
- Winter Park, FL, USA
Takata recall: Contacted my local dealership and Ford Motor Company has not issued any parts for a recall repair. There has been no incident yet. However, the repairs are not scheduled and their are no parts available to make a repair.
- Brandon, FL, USA
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for the recall repair. The contact received the recall notification in December of 2017. The dealer (jeff smith Ford, 230 ga-49, byron, ga 31008, (478) 956-4007) stated that the parts were unavailable for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fort Valle, GA, USA
Tacata recall ;I just had a reflection on the fact that I've been driving around in a time bomb for nine years. I think of this almost every time I drive it. Not a very nice thought to have. So what's the deal are they ever going to fix my car or you people going to just let it slide. I wan't a new car. I would even take a refund. The stress of this is becoming just too much. I was sold a defective product now I want to exchange it for one that is not defective. That's my problem. Now who is going to do anything about it. Who will even read this?
- San Antonio, TX, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crown Ford in redding, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Redding, CA, USA
Takata recall - delivery/manufacture still have not replaced passenger airbag inflator issue or provided alternative transportation/solution. Use passenger seat/area daily as commute with wife and 2 children. Live in a high-humidity state (fl) which is at a greater risk.
- Winter Garden, FL, USA
Takata recall: This situation is real, but Ford has lacked a sense of urgency to fix/correct this serious and potentially fatal lethal problem. July 2016, first Ford notice received. Since then, the same notice received on March 2017 and March 2018. The first two stated "when parts are available" they will contact me by mail, and I am to arrange for repairs with a /local Ford dealer. The March 2018 information states that "Ford is working as quickly as possible to make replacement parts available......" estimated for the spring, 2018. Somehow, that sounds vaguely familiar! other manufacturers have been correcting this problem for some time. Honda has been sending out personnel to directly contact owners. Yet Ford has been unable to do anything but wait ( on what ? ) ! obviously, for some reason, Ford no longer has any regard for safety. They are spending money on new developments ( reported $11 billion on an electric car), but apparently nothing on this know lethal hazard. Why has Ford been allowed to continue for over 2 years without any correction or real attempt to correct this situation, while others have? when will NHTSA step in (or be able to) demand some immediate corrective action by Ford? I have car which I can't trade or sell nor should by driving. Ford did not offer any alternative solutions during my discussions with them.
- Ocala, FL, USA
Nothing has happned but I currently have my car at mcree Ford in dickinson tx for another recall fix and mentioned the air bags and get told yet again that they do not have the parts - is this ever going to be solved" I do not just have the funds to purchase another vehicle for my child - why is this taking so long"
- League City, TX, USA
Takata recall. I received a recall announcement dated July 2016. My local dealer informed me again today 3/14/2018 that the parts are still unavailable. In a letter from December 2017, Ford states that no one is allowed to sit in the first row passenger seat. Please let me know why a remedy is taking so long and when I can expect this repair. This situation needs a solution promptly. [xxx] ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
- Auburn, AL, USA
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (vista Ford Lincoln of oxnard, 1501 auto center dr, oxnard, ca 93036) and was informed that the parts were not available. The contact called Ford of ventura (3440 E main St, ventura, ca 93003) and was informed that the part was not available. The manufacturer was made aware of the issue and informed the contact to submit her concerns in writing. The contact was referred to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available.
- Ventura, CA, USA
Takata recall-I have been waiting for almost year for repair. I need the car for travel. Is there any way of speeding repair?
- San Francisco, CA, USA
The contact owns a 2011 Ford Fusion. While the vehicle was stationary, the air bag covering lifted up from the steering wheel about a quarter of an inch. Kendall Ford in anchorage, Alaska was made aware of the failure and scheduled the contact for a service appointment. The manufacturer was made aware of the failure. The failure mileage was 85,000.
- Anchorage, AK, USA
Takata recall. It has now been more than 18 months since I received the first notification of this recall. I frequently have 5 people who need to travel in this vehicle, so not using the passenger seat is not an option. Ford needs to install the new airbags, buy back all affected vehicles, or pay for car rentals when front passenger seat is required.
- Katy, TX, USA
- Boca Raton, FL, USA