10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,974 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Fusion. While driving 40 mph, the "service power steering" warning indicator illuminated without warning. The contact stated that the steering wheel became stiff and difficult to steer left or right. Ford prime of auburn, Massachusetts was contacted and stated that the power steering module needed to be replaced. In addition, the dealer stated that the vehicle was included in NHTSA campaign number: 15V340000 (steering). The contact was unsure of whether or not the vehicle was repaired per the recall by the dealer. The failure mileage was approximately 160,000.
- Worcester, MA, USA
The car had few recalls and few warranties issues since I purchase the car. For the specific, right now, my car has a "power steering assist fault " Ford issued a recall for the model Fusion year 2011 related to this problem, that is a major safety problem because the steering wheel will lock in place. Fortunately mine locked when I start the car. I had aaa towed my car to my mechanic, and then from there to the Ford dealer because they couldn't help my mechanic with information unless the car was at their location for a diagnosis ( that I need to pay for it), a diagnosis that my mechanic did for free. Now, the recall that Ford has in place do not include my vehicle, they said that the VIN number is not included in the recall, and that is nothing they can do about it: So we are looking at the same model, same year, same specific problem.... but they refuse to extend the recall to mine! the repair, which btw, is not a part of a vehicle that needs to be repaired, replace or maintain in the lifetime of the vehicle, will cost over $3,000....... I cannot repair the car. Ford cs, suggest me to repair the car, telling me to save the receipt in case Ford decide to extend the recall. Additionally, I was offered 10% discount.... wow I am a single mom, have a special need son, lost my long time ( 17 1/2 years) job, and work only part time... I am desperate! I need to have the car working, I cannot afford to pay that much money and I think that this is insane !! the dealer and the Ford cs told me that they cannot share their findings with the customer, but only the decision, which is to not include the vehicle in the recall.
- Aliso Viejo, CA, USA
Car is a lemon recall repair was done in June 2016 for recall number 15S18. I purchase the car in Nov 2016. And have lost steering power to vehicle took it to Ford dealer they said it was past the milage and could not be covered want to charge me 1500 to fix something that was repaired due to recall call Ford Corp. They said same thing.
- Modesto, CA, USA
When I turn or go over bumps the car makes a loud squeeking/grinding noise. This started to occur after my power steering assist was replaced a month ago. Several reviews also state this is a very expensive fix. My car only has 60K miles on it for a 2011. This is completely unacceptable!
- Des Moines, IA, USA
The contact owns a 2011 Ford Fusion. The contact stated that the dealer that sold the vehicle was informed several times that the steering wheel was tight and difficult to turn. The vehicle was taken to an independent mechanic who was unable to replicate and diagnose the failure. The independent mechanic recommended that the vehicle be diagnosed by an authorized dealer. The vehicle was taken to (shawnee mission Ford, located at 11501 shawnee mission pkwy, shawnee, ks 66203, phone N umber: (913) 631-0000 ) who stated that the steering gear needed to be replaced. The manufacturer was notified of the failure and informed that the vehicle was excluded from a manufacturers recall related to the steering. The failure mileage was not available.
- Overland Park, KS, USA
Was driving on highway and the power steering assist fault notice came up and felt tight steering. Pulled over and restarted with the same notice. Had to keep driving with out power steering. It has now been out for 3 days. Found out there was a recall for this on the 2011 Ford Fusion but my vehicle is not covered in this recall. Why not. Same issue as recall. I am very lucky I didn't crash. Further research shows that there are thousands more like me. Ford doesn't want to pay to have all vehicles with epas recalled. Now they want to stick me with the bill whis is 1/4 of the value of the car. The vehicle was maufactured 07/10 and has only 37500 miles.
- Buckeye, AZ, USA
The contact owns a 2011 Ford Fusion. The contact stated that the vehicle lost power steering ability. The contact received notification of NHTSA campaign number: 15V340000(steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The O C welch Ford dealer was contacted and refused to do the repair due to the manufacturer's qualifications for the recall. The manufacturer was made aware of the issue and did not offer assistance. The failure mileage was approximately 151,000. Parts distribution disconnect.
- Beaufort, SC, USA
We were notified that a recall for the power steering on my daughter's car was recalled. She was siting in a parking lot and the "service power steering now" light came on and she couldn't steer the car. So she called a tow truck and they took it to the dealer. After a whole day, the dealer informed us that they reset the computer and that we were going to have to pay $1300 for a new rack and pinon because the power steering module was defective but it was located on this "bracket" and they don't cover that. Then when my husband went down there, they informed him that Ford won't fix the part because she was over the mileage and time frame. She had been telling us that the car was pulling to the left really bad, which is also a reason for this issue. We bought this car used from a used car dealer. How were we supposed to know there was even a recall on it let alone a time limit" I have done research to find that many accidents have occurred because of this faulty part and Ford refuses to fix them? how is this safe" I do not want my 18 year old daughter getting in a wreck due to faulty steering and killing herself or someone else. Something has to be done!!! this is not the first of this issue being reported either. I can't believe Ford has not been forced to correct this problem and that everyday accidents could happen because of it. This could kill someone! I can't believe that this has been going on for years and there is still no solution.
- Mustang, OK, USA
Power steering assist failed suddenly while driving. When steering is out on these vehicles is actually almost impossible to turn the wheel. I have driven old vehicles without power steering and this is twice as hard to steer. This vehicle is equipped with the epas. Apparently many people are having the same problem. I contacted Ford and they dined coverage because the epas software was updated in 2015 as part of a recall for defective epas. The software update did not accomplish anything as the epas failed after the recall software update. This is a huge safety concern that needs to be address asap, I guess Ford is waiting for fatal accidents to start occurring and increasing before they do something about this power steering defect.
- Richmond, CA, USA
The contact owns a 2011 Ford Fusion. The contact stated that when the vehicle was started, the power steering warning light illuminated. The vehicle was driven to the driver's residence. The dealer at: Apple Ford, lynchburg, Virginia, was contacted and asked for the vehicle to be brought to the shop for a diagnostic test. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure and stated that there was no recall. The VIN was not provided. The failure mileage was not provided.
- Forest, VA, USA
I pulled up to walmart and went in then came out started my car and it started beeping. It read on the task power steering assist fault and the stereo ing was hard and tight. I googled it online and see. It had a recall so I called the recall center they asked me how many miles I had on it and I told them 168,000 and then they said to toe it to a Ford center rand it will be fixed free of charge and also I'll get my toe money back. But after the service guys tried to reset the electric steering module they realized it was already broke and burnt up. They called me and told me it will be 1700 to fix it. That I had to pay. I said no it's a recall the recall center said it was free. I guess it's not free. Day a everyone I called at Ford refuses to pay for it. Even tho it's a recall. I'm so upset. They said if I was within 150,00 on my car they would pay. But I'm not.
- Sulphur, OK, USA
I have a 2011 Ford Fusion. I was driving about 30 mph and lost control of the power steering. I was unable to control the vehicle and hit a parked car that was on the side of the street I was traveling on. Causing damage to both vehicles. The previous evening before the accident, I had gotten into the drivers seat and started the ignition. In my message board window on the dash board it said power steering assist failure. I tried to turn the wheel and had no power steering abilities. So I turned the car off, and restarted it and it was no longer an alert on the board and I was able to turn the wheel. There is a recall on the power steering control module. Recall # 15V340 manufacturer's recall # 15S518 recall date May 26, 2015
- Chatham, NJ, USA
Upon starting the car, the power steering assist fault light comes on and there is no power steering assist. The steering is almost impossible to control. Upon turning off the key and engine and restarting the engine there is sometimes, but not always power steering assist. Have also had a failure of the power steering assist while driving which could be catastrophic and dangerous. While driving had to find a place to pull out of traffic so the key could be turned off and engine restarted to gain power steering assist again. Very dangerous situation that should be recalled and repaired by Ford Motor Company. There are not photos to upload related to the problem at this time.
- Parker, CO, USA
Power steering stopped working while turning.
- Paw Paw, MI, USA
I was driving and I heard a beeping sound. I looked down and it said something about power steering advance. I'm trying to get home, and then my wheel lock up.
- Columbus, OH, USA
The contact owns a 2011 Ford Fusion. While attempting to drive, the shifter was placed in reverse and the accelerator pedal was depressed. The steering wheel seized and the contact was unable to maneuver the vehicle. The power steering assist indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but did not assist. The failure mileage was 66,000.
- Lancaster, CA, USA
The contact owns a 2011 Ford Fusion. While driving various speeds, the steering wheel seized and the power steering ability was lost. In addition, the stability control, service power steering now, and service advance trac warning indicators illuminated. The vehicle was serviced per NHTSA campaign number: 15V340000 (steering), but the remedy failed to repair the vehicle. The vehicle was taken to the dealer several times where it was diagnosed with a gear issue related to the recall. The gear was replaced several times, but the failure persisted. The dealer stated they would contact the Ford recall center to have the recall reopened or else the contact would have to pay for the repairs. The manufacturer was not notified. The failure mileage was 63,000.
- Tyler, TX, USA
At first I was hearing a creaking noise whenever I turned the steering wheel. I took it to the repair shop on a cold day to get it looked at but the creaking noise went away and they could not find anything wrong with it. Then a last week on a hotter day the creaking noise came back. The next morning, I turned on my car and tried turning the wheel and an "advancetrac" light came on. I turned off the car and turned it back on and the light went out and I was able to turn the steering wheel again. I still had the creaking noise. Then yesterday I went to turn my car on the "power steering" light came on and again I couldn't turn the steering wheel without a lot of pressure. I turned my car off and back on and the light went off, and I was able to drive fine again. This happen 2 more times while driving in a 3-hour period where the light turned on. I immediately stopped my car in the road and had to turn my car off to get the "power steering" light off and get control of my car again. That same day I went to the same repair shop and they tried diagnosing the issue and this time the "power steering" and "advancetrac" light got stuck on. They said I needed to get my car to the Ford dealer immediately, so I had to drive my car down the road (same street) with the "power steering" and "advancetrac" lights on and blinkers on since I had to use a lot of strength to make the turns I did have to make to get it to the dealers service center. I was super scared because the road was narrow and curvy and I felt like I wan'ts going to be able to make the turn and run into another car.
- Louisville, KY, USA
The contact owns a 2011 Ford Fusion. While in a parking lot, the power steering seized. The failure recurred several other times. The vehicle was taken to the dealer where it was diagnosed that the power steering module needed to be replaced. The vehicle was not repaired. The dealer stated that the unit that needed to be replaced was not included in the warranty. The manufacturer was made aware of the failure and agreed with the dealer. The failure mileage was 64,000.
- Cornwall, NY, USA
- Bowling Green, KY, USA