10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,955 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The Power Steering failed on a 2011 ford fusion se. The recall supposedly ended after 150k miles and I-??m 150 miles over and they refused to do it which is shady. Never had a issue until I passed the certain mileage.
- Fort Lauderdale, FL, USA
The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering became inoperable. The power steering failure warning light was illuminated. The service track error message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, who informed the contact there was no coverage for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 260,000.
- Glenview, IL, USA
I recently purchased this car, on [XXX] I had an issue with a "power steering assist default" I noticed that there was an outstanding recall for this issue and took it to Bill Collins ford in Louisville Ky for the recall repair, I picked the vehicle up and the next day I had the same alert on the dash with no power assist steering, I called the service writer Hunter at Bill Collins ford and was told that the steering gear was not covered and he would not be able to help me, I went by an additional dealer Oxmore Ford, also in Louisville KY and spoke with the Service Manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day I call Ford cooperate and spoke with a representative that gave me a case # [XXX], I explained to her that I had researched the and found a letter dated 05/17/2019 by Director David J. Johnson as an update to recall 15N01 now 15S18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. A copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fisherville, KY, USA
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality while his wife and minor children were inside the vehicle. The contact stated that the steering wheel was significantly difficult to turn. The contact was able to drive the vehicle to a safe location. The contact's family was provided alternative transportation. The vehicle was driven to the residence. The dealer was made aware of the failure and provided a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 120,000.
- Morrilton, AR, USA
Power steering assistance failure while driving. Warning light appeared on dash as well stating -??power assist failure-?? vehicle steering became unmanageable. Was driving at 40 mph. Has happened twice.
- Stratford, NJ, USA
Son was driving the car home from soccer. Red "Service Power Steering" message illuminated as well as the two yellow TCS lights. Steering became more difficult. Upon restart of vehicle, steering is impossible.
- Burke, VA, USA
i HAVE A POWER STEERING ASSIST FAULT THAT WON'T CLEAR UP AND WANTED TO KNOW IF THERE WAS A RECALL REGARING THIS ISSUE
- San Antonio, TX, USA
The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.
- Anacoco, LA, USA
The contact's mother owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel seized. The service power steering now message was displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,481.
- Cleveland, AL, USA
The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was parked, the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V340000(Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,870.
- Farmington, MI, USA
There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106
- Las Vegas, NV, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" The steering system of my Ford started to fail, to be specific my steering wheel went hard and it was impossible to turn it. How was your safety or the safety of others put at risk? I was driving at around 50 miles per hour, and I was with one friend and all of the sudden my steering wheel stopped working and I had to pull over immediately since I was no longer able to drive it. Has the problem been reproduced or confirmed by a dealer or independent service center? I have heard that these cars 2010-2012 Fusions have this problem and they are a lot. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, when this occurred a message appeared saying first: "Service Power Steering assist" after I parked and turn off the car it appeared a second message saying "Service Power Steering Now" and the steering wheel was rock solid, it didn't move anywhere. With those messages a message saying "Service Advancetrac" also appeared, and they were changing back and forth. I had to towed my vehicle to my house.
- Calexico, CA, USA
My car showed a warning saying "Power Steering Assist Fault" when attempting to back out a parking spot. Steering wheell locked and would not turn. I turned engine off and restarted car, warning went away. Warning came back a few day later as well as warning saying "service advancetrac." Parked car did not drive. Next day car showed a warning saying "service power steering." I contacted Ford and was told that there is a recall on the power steering assistane (recall 15S18)but my car's vin isn't included in the recall.
- Jefferson Cty, MO, USA
The contact owns a 2011 Ford Fusion. The contact stated while operating the vehicle, there was a whining sound coming from the steering column while turning the steering wheel. The contact stated that the message "Service Power Steering" was displayed, and the steering wheel suddenly could not be turned in either direction. The vehicle was towed to the local service center who was unable to determine the cause of the failure and vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 187,000.
- Crandall, TX, USA
The contact owns a 2011 Ford Fusion. The contact stated while driving 20 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); the VIN was included, but the vehicle had already been repaired under recall in 2015. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
- Santa Ana, CA, USA
The contact owns a 2011 Ford Fusion. The contact stated while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 165,000.
- Merrill, WI, USA
Ford refusing to service power steering recall: [XXX] Ford site when I search for my VIN: [XXX] Text messages with Ford: [XXX] Videos of starting the car and driving it at Ford: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Orlando, FL, USA
The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40 MPH, he observed that the "Power Steering Fault" warning light had illuminated. The contact stated that when he attempted to turn the steering wheel to the left or the right, excessive force was needed to turn the steering wheel. The contact was unable to reset the power steering assist and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 96,000.
- Spokane Valley, WA, USA
The steering wheel faulty. it is available for inspection This is a recall but my vehicles miles are 170000. It puts safety at risk because the steering wheel will stay still and will not move. No it hasn-??t been confirmed but i contacted by phone. No it hasn-??t been inspected by others but just took my car in for a service it first appeared 1 month ago saying steering wheel faulty
- Von Ormy, TX, USA
- Louisville, KY, USA