The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that a previous undisclosed recall repair was performed on the vehicle in 2015 for the power steering module. The failure mileage was approximately 250,000.

- San Diego, CA, USA

Power steering assist fault message showed on display and the electric power steering assist stopped working. Oddly enough i found an article that low tire pressure may be common cause, I don't know how but since it was an easy attempt to fix, I tried. My tire pressure was at 16lbs psi. I inflated to 30 psi, hooked up scanner and cleared the dtc code C1277-20 on my scanner, shut off the car and restarted it. The power steering worked however, with each turn of the wheel to the right and left, there is a singular popping sound. The pop happens at the same steering wheel position while turning the wheels. The sound is coming more from under the hood and not the wheels. I will take to dealer to get estimate for repair

- Connersville, IN, USA

Unknown

- Dayton , OH, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering column. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 135,000.

- Tucson, AZ, USA

Power steering assist failure. Attempted clearing code. Did not work. Can barely steer vehicle and while driving steering is very slow to respond. Will certainly cause an accident in the future if any steering input is required to avoid or swerve.

- Havelock, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized with the check engine warning light illuminated, and the advanced track failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer filed a claim for the contact and referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and the claim was denied. The contact was informed that the VIN was previously associated with NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 148,000.

- Rancho Santa Margarita, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated while attempting to accelerate from a stop, the steering wheel seized. The contact turned on the hazard lights and parked on the side of the road. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the power steering was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,000.

- Louisville, KY, USA

The electric power steering system failed. This specific VIN number was included in the previous recall, although Ford Corporate claims it was never a -??recall-?? and it was out of the -??goodness-?? of their hearts (a -??customer satisfaction campaign-??). The dealer out of New Hampshire only -??flashed-?? the computer to -??fix-?? it. Which NEVER addressed anything. Suddenly the car just starts spinning out of control all by itself. Says -??service AdvanceTrac-?? then -??Service PowerSteering Assist-?? then right after, within seconds, -??Service PowerSteering NOW-?? a local dealership discovered the part was never replaced only -??flashed-??. The local dealer said the rack is gone and needs to be replaced & ford corporate claims -??the vehicle is old-?? so that means Ford Corporate does not want to fund the cost of it. The dealer said that Ford corporate-??s final answer is -??if it was within the last 10 years of recall, we-??d pay for it-?? It is only slightly over the 10 year cut off. And MILLIONS of owners are still suffering. Yet, ford motor company gets away with this. Ill -??keep my receipts-?? like their overseas call center representative tells me to do. Like that will matter. The work is over $2,000 dollars.

- North Adams, MA, USA

Was driving down a busy road with my [XXX] and [XXX], when all of a sudden my steering wheel got super tight and the car shut down. A message stating "power steering assist fault" popped up on my dashboard. There was ZERO warning before it happened. I just bought this car 3 months ago from a facebook marketplace car dealer. When this incident happened 2 weeks ago, I googled 2011 ford fusion recalls and it says NHTSA recalled in 2015. When I'm not understanding is why a VIN number makes a difference, when I'm having the problem on the type of year/model that was recalled. I have been informed about the customer satisfaction program, which expired years before I purchased the vehicle. Again, why should that fall on me? Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Louisville, KY, USA

The Power Steering failed on a 2011 ford fusion se. The recall supposedly ended after 150k miles and I-??m 150 miles over and they refused to do it which is shady. Never had a issue until I passed the certain mileage.

- Fort Lauderdale, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering became inoperable. The power steering failure warning light was illuminated. The service track error message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the local dealer, who informed the contact there was no coverage for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 260,000.

- Glenview, IL, USA

I recently purchased this car, on [XXX] I had an issue with a "power steering assist default" I noticed that there was an outstanding recall for this issue and took it to Bill Collins ford in Louisville Ky for the recall repair, I picked the vehicle up and the next day I had the same alert on the dash with no power assist steering, I called the service writer Hunter at Bill Collins ford and was told that the steering gear was not covered and he would not be able to help me, I went by an additional dealer Oxmore Ford, also in Louisville KY and spoke with the Service Manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day I call Ford cooperate and spoke with a representative that gave me a case # [XXX], I explained to her that I had researched the and found a letter dated 05/17/2019 by Director David J. Johnson as an update to recall 15N01 now 15S18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. A copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fisherville, KY, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality while his wife and minor children were inside the vehicle. The contact stated that the steering wheel was significantly difficult to turn. The contact was able to drive the vehicle to a safe location. The contact's family was provided alternative transportation. The vehicle was driven to the residence. The dealer was made aware of the failure and provided a diagnostic test fee. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 120,000.

- Morrilton, AR, USA

Power steering assistance failure while driving. Warning light appeared on dash as well stating -??power assist failure-?? vehicle steering became unmanageable. Was driving at 40 mph. Has happened twice.

- Stratford, NJ, USA

Son was driving the car home from soccer. Red "Service Power Steering" message illuminated as well as the two yellow TCS lights. Steering became more difficult. Upon restart of vehicle, steering is impossible.

- Burke, VA, USA

i HAVE A POWER STEERING ASSIST FAULT THAT WON'T CLEAR UP AND WANTED TO KNOW IF THERE WAS A RECALL REGARING THIS ISSUE

- San Antonio, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.

- Anacoco, LA, USA

The contact's mother owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel seized. The service power steering now message was displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 181,481.

- Cleveland, AL, USA

The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was parked, the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V340000(Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,870.

- Farmington, MI, USA

There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106

- Las Vegas, NV, USA