What component or system failed or malfunctioned, and is it available for inspection upon request" The steering system of my Ford started to fail, to be specific my steering wheel went hard and it was impossible to turn it. How was your safety or the safety of others put at risk? I was driving at around 50 miles per hour, and I was with one friend and all of the sudden my steering wheel stopped working and I had to pull over immediately since I was no longer able to drive it. Has the problem been reproduced or confirmed by a dealer or independent service center? I have heard that these cars 2010-2012 Fusions have this problem and they are a lot. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, when this occurred a message appeared saying first: "Service Power Steering assist" after I parked and turn off the car it appeared a second message saying "Service Power Steering Now" and the steering wheel was rock solid, it didn't move anywhere. With those messages a message saying "Service Advancetrac" also appeared, and they were changing back and forth. I had to towed my vehicle to my house.

- Calexico, CA, USA

My car showed a warning saying "Power Steering Assist Fault" when attempting to back out a parking spot. Steering wheell locked and would not turn. I turned engine off and restarted car, warning went away. Warning came back a few day later as well as warning saying "service advancetrac." Parked car did not drive. Next day car showed a warning saying "service power steering." I contacted Ford and was told that there is a recall on the power steering assistane (recall 15S18)but my car's vin isn't included in the recall.

- Jefferson Cty, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated while operating the vehicle, there was a whining sound coming from the steering column while turning the steering wheel. The contact stated that the message "Service Power Steering" was displayed, and the steering wheel suddenly could not be turned in either direction. The vehicle was towed to the local service center who was unable to determine the cause of the failure and vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 187,000.

- Crandall, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 20 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); the VIN was included, but the vehicle had already been repaired under recall in 2015. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

- Santa Ana, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 165,000.

- Merrill, WI, USA

Ford refusing to service power steering recall: [XXX] Ford site when I search for my VIN: [XXX] Text messages with Ford: [XXX] Videos of starting the car and driving it at Ford: [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Orlando, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40 MPH, he observed that the "Power Steering Fault" warning light had illuminated. The contact stated that when he attempted to turn the steering wheel to the left or the right, excessive force was needed to turn the steering wheel. The contact was unable to reset the power steering assist and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 96,000.

- Spokane Valley, WA, USA

The steering wheel faulty. it is available for inspection This is a recall but my vehicles miles are 170000. It puts safety at risk because the steering wheel will stay still and will not move. No it hasn-??t been confirmed but i contacted by phone. No it hasn-??t been inspected by others but just took my car in for a service it first appeared 1 month ago saying steering wheel faulty

- Von Ormy, TX, USA

The steering wheel becomes stiff and won-??t move.. I can not turn it at all if I-??m driving.. which can cause me to have an accident because I can-??t even turn the wheel. Also I called Ford here in Mississippi and they said my particular VIN was not in the recall for power steering problems but it was in the years that were recalled. My teenager drives this car and that-??s how we found out, she called me panicking and that could have ended very badly.

- Jackson, MS, USA

Power steering suddenly went out on Thursday 6-25-24. No warning, started ut up around 9 am and service light for "power steering now"came on and is no longer working. Other Fusions have had a recall for this same issue. I believe the 2011 should have a recall for the power steering. This is a serious safety hazard and with no issues leading up to the problem and no warning, is dangerous and costly.

- Magnolia, TX, USA

The contact-??s mother-in-law owns a 2011 Ford Fusion. The contact stated that the power steering function was inoperable while starting the vehicle. The vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. The contact stated that the vehicle owner had possibly received notification of NHTSA Campaign Number: 15V340000 (Steering), and the vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The contact was informed that there were no DTC codes retrieved, and the recall repair would not be performed. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken back to the dealer and the contact was informed that due to the mileage on the vehicle, the vehicle could not be repaired under the possible recall. The contact was unaware of the repair that was needed to fix the vehicle. The manufacturer was made aware of the failure and opened a case. The failure mileage was 170,000.

- Marshfield, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact stated that the steering wheel was difficult to maneuver. Additionally, the contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with power steering assembly failure. The contact was informed that the power steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 184,000.

- Fort Worth, TX, USA

My car now says power steering assist fault and is impossible to turn the wheels on.

- Lawson, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. The traction control warning light was illuminated. The vehicle was taken to Auto Zone, where it was determined that the failure was related to the electric power steering assist. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that they could not assist because an unknown service campaign had expired. The failure mileage was approximately 147,000.

- Miami, FL, USA

Electronic steering control module no longer functions. Ford refuses to fix this issue due to this vehicle not being part of the recall that was put out for this. My car is essentially totaled. I cannot afford to buy another vehicle or fix this issue, so now I have to drive with no power steering.

- Greenfield, IN, USA

In June 2023 I experienced sudden steering failure with my Fusion. Upon checking parts costs at my local dealer (North Star Ford) I was advised that there may be an extended recall. I checked with the service department who reportedly checked with Ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. I had to have the vehicle towed to North Start and they verified the proper codes. When they sent the claim to Ford it was denied. North Star was un-able to get an explanation as to why they were told it was covered or why it was denied. I was given a Ford customer service #. I had to have the vehicle towed again. Upon calling Case #CAS44009218 was assigned but was given no assistance. To date I haven't heard from either North Star or Ford. I have owned the Fusion since 2012 and have never received a recall notice. I would like to know what year or at what milleage this condition stopped being a dangerous hazzard.

- Saginaw, MN, USA

Power steering assitt fault. Communication code U3000 for internal module failure for power steering. Had to replace power steering rack. Not sure why this is covered on some Ford Fusion's 2011 and 2012. It was covered on my 2012 Fusion VIN [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Marietta, GA, USA

This is in regard to programs 15S18/14S06 and 15N01 for power steering failures. Ford was addressing the recall by reprogramming the module instead of repairing the failing part. Customers (such as myself) who addressed the recall via this method were left bearing the cost of repairs when the part failed. Customers who did not address the recall by having the module reprogrammed are getting their steering gears replaced by Ford at no cost. I've had multiple Ford dealerships tell me that they don't feel it's right, but they are handcuffed by what Ford is instructing them to do in these situations. My vehicle has now been inspected and diagnosed by a Ford dealership, and I've paid to have the steering gear replaced. This is a very expensive repair. The dealership quoted $3200. My request is for the NHTSA to reassess this situation and recommend that Ford do the right thing and make sure to replace the steering gear or extend coverage for those owners who no longer have 15S18 open (those who have addressed the recall via reprogramming of the module).

- Johnston, IA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at undisclosed speeds, the steering wheel became stiff, causing the vehicle to be very difficult to maneuver the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a failure in the power train. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 166,000.

- Hazleton, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 129,000. The VIN was not available.

- Oakland, CA, USA