Power steering stopped abruptly on busy road in town. Shows message service power steering now. Only code at parts store was for angle sensor.

- Prattville, AL, USA

The "Power Steering Assist Fault" light came on when the car was started and the steering wheel was very heavy and hard to move. Simultaneously, the "Service AdvanceTrac" light also came on. The vehicle was later scanned and an internal component failure code "U-3000:04-68" was identified for the Power Steering Motor. This is an internal system failure. The safety risk was to the driver along with other drivers on the road due to the vehicle being harder to control. The failure happened during a 600 mile drive and the vehicle was driven home carefully as no other arrangements could be made. Driver sustained wrist injury and pain at the carpals from increased effort needed to manually steer vehicle. The "Power Steering Assist Fault" had previously appeared for a couple seconds upon vehicle start up but had not previously disabled the power steering. It had been originally reprogrammed with the recall in 2016 but the recall re-programming proved ineffective.

- Greenville, SC, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at approximately 4 MPH and making a left turn, the steering wheel became very difficult to turn. The contact stated the power steering warning light was illuminated after the power steering failed. The contact was able to turn into a parking lot and turned the vehicle off and on and the power steering functionality resumed. The contact stated that after driving for several more miles the power steering failure reoccurred. The contact turned off and restarted the vehicle and was able to drive the vehicle back to the residence. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering gear and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 15N01 EPAS steering efforts (Steering). The failure mileage was approximately 130,000.

- Stanley, VA, USA

The contact owns a 2011 Ford Fusion. The contact stated that when her son started the vehicle and attempted to turn the steering wheel, the steering wheel had seized. The steering motor sensor warning light was illuminated. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer confirmed that the vehicle was not included in the recall. The vehicle was not taken to the dealer or an independent mechanic and was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 135,000. The contact stated the vehicle is at the dealer and meets the criteria for the safety recall 15S18.

- Cypress, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.

- Arlington, TX, USA

the power steering failed and makes very hard to try to turn it is available for inspection. My safety and safety of others was put at risk because it so hard to turn steering wheel Yes it has be confirmed by the dealer it was inspected by ford dealer There were no warning lamps or messages prior to the failure they first appeared when the incident occurred

- Hewlett, NY, USA

The contact owns a 2011 Ford Fusion. The contact stated that while stopped at a stop sign, the steering wheel became firm. The contact stated that the steering wheel warning light was illuminated, and the steering wheel remained firm. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.

- Lake Forest, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle hesitated while accelerating. Additionally, while driving at an undisclosed speed, the steering wheel momentarily turned 90 degrees to the left, but the vehicle continued to drive in a straight line. The vehicle was later taken to the local service center, but no failure was found. The contact stated that later while driving at an undisclosed speed, the front driver-??s side plastic mud flap had separated from the vehicle. The vehicle was not repaired. The local dealer and manufacturer were not contacted. The failure mileage was 155,000.

- Houston, TX, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact took the vehicle to the dealer where it was diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,000.

- Clayton, OH, USA

Since I have had this vehicle I have had power steering faults every other week sometimes multiple times a week sometimes they take a couple week break, but the power steering cuts out and I get a power steering assist fault or service advancetrac fault on the display and it cuts out the power steering. If I pull over and shut it off and turn it back on it will go away and I can continue with power steering again. Sometimes it does this before I get going and sometimes it does this while I-??m driving and the only solution is turning the ignition off and then waiting a bit and starting it again. Sometimes I have to do it 3-4 times but it will eventually behave normally again. However today, luckily while still at home, the service advancetrac will not go away and power steering is completely gone. Only after the complete failure have I now read about ford extending warranties to 10 years 150,000 miles which I am just out of time, I-??m well under 150,000 miles. No service center has reproduced it as it was such an intermittent issue I couldn-??t just leave my vehicle there for weeks.

- Belfield, ND, USA

The contact owns a 2011 Ford Fusion. The contact stated that upon start, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was restarted and the vehicle resumed to normal function. The vehicle was taken to the dealer where the failure could not be duplicated, diagnosed, or repaired. The failure recurred when the contact's spouse was driving at unknown speeds, the warning message "Power Assist Failure" was displayed, and the steering wheel became inoperable. The vehicle was maneuvered back to the contact's residence. The vehicle was taken to the dealer where the failure was not duplicated, diagnosed, or repaired. The failure recurred and the contact turned the vehicle off and then turned it on, for the steering wheel to become operable. The vehicle was not repaired. The contact was notified of the Customer Satisfaction Programs 15N01 for Epas steering efforts, and 13N03 for Electronic throttle body extended coverage when speaking to the manufacturer. The dealer stated that the vehicle had surpassed the mileage and the 10 years that the program allowed for the repair. The manufacturer was notified about the failure and a case was opened. The failure mileage was approximately 160,000.

- Lee's Summit, MO, USA

The contact owns a 2011 Ford Fusion. The contact stated that on several occasions while driving at various speeds, the steering wheel seized. The air bag warning light was illuminated. The vehicle was restarted, and the steering wheel unlocked. The vehicle was taken to an independent mechanic however, the failure was not able to be duplicated. The manufacturer was notified of the failure. The failure mileage was 150,000.

- Frankenmuth, MI, USA

The contact owns a 2011 Ford Fusion. The contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. The contact also stated that the air bag warning light was illuminated, and the message "Check the Connection of The Fuel Inlet Port" was displayed. Additionally, the contact stated that while driving 30-35 MPH, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was only included in NHTSA Campaign Number: 21V158000 (Air Bags). Additionally, the manufacturer informed the contact the recall of NHTSA Campaign Number: 15V340000 (Steering) was previously performed on the vehicle. The failure mileage was approximately 153,000.

- Manchester, OH, USA

Loss steering not able to drive.

- Memphis , TN, USA

The power steering went out on my son while driving and he could have gotten in an accident! at 61k miles and the part on this car was made 10 days before the recall. I believe this VIN should have been included in the Steering Gear Assembly recall! Now I-??m stuck with a 2k repair! For a faulty Steering Gear Assembly! And Ford Motor won-??t budge- spouting the 60k warranty. This part should not fail at 61k- it-??s a known issue! Many engineers at Ford have told me it-??s highly likely the part in my car could have been in the same manufacturing lot as the ones recalled.

- Plymouth , MI, USA

While driving power steering lost. Instant loss of control of vehicle. Brought to dealer scanned for diagnostic code U2011 present. The dealer applied to have my steering rack replaced under campaign 15N01. Ford denied. I called for customer service and although they are aware of the issue it is Not a recall so they are not required to replace it or offer any good will. The campaign is expired on my vehicle by 3 years. This should be a safety recall for which there is no expiration date. It is up to the NHTSA to enact this potentially deadly situation. Ford has acknowledged this defect for which I have already experienced loss of power steering but is hiding behind a date on an expired campaign verses a safety recall. What needs to happen for this to be a recall which would require Ford to address their faulty part?? Please contact me immediately to discuss.

- Colchester , CT, USA

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel was locked. The contact read information online on how to reset the vehicle and was able to reset the vehicle the following day. The contact drove to the residence. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 105,000.

- Bozeman, MT, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at various speeds, the power steering assist failed to operate as needed with the "Service Power Steering Now" and "Service Power Assist Fault" messages displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The contact stated that the computer was reset; however, the failure returned soon after the reset. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 168,000.

- Lake Charles, LA, USA

The power steering went out in my vehicle after it being well in the negative temps as I live in North Dakota. After doing some research online it seems to be a common issue with my vehicle. I am glad it happened not while I was in motion, as losing power steering on the highway would not have been good. What component or system failed or malfunctioned, and is it available for inspection upon request" Power Steering Assist Fault. It has been looked at by an independent car shop and the Ford dealership where I live. How was your safety or the safety of others put at risk? Power steering going out. While I was not in motion at the time of the failure, if i had been the safety of everyone around me and my own life would have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Ford has it at their dealership right now. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" It happened to me once before when it was really cold, but turned back on. Now I have a $2,500 bill on my hands, as the whole steering rack needs to be replaced.

- Dickinson, ND, USA

Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. To be able to steer the car I have to turn the car off and back on. The steering wheel cannot be turned when this fault happens. Yes the problem has been confirmed by a dealer. The warning message "power steering assist fault" appears on the dashboard.

- Fairview, NC, USA