Power steering assist fault -?" AdvanceTrac system failure while traveling at 65mph. Completely lost control of the steering, but was able to get the car to the shoulder. Now the steering column is locked up and the car is hardly drivable. No power steering.

- Fayetteville, AR, USA

Power steering fault while driving slowly, followed by service power steering now warning

- Vancouver, WA, USA

The contact's son owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist failed with the power steering assist fault warning message displayed. The contact spoke with the dealer and was informed that there were no recalls on the vehicle. Despite the failure, the contact's son used excessive effort to steer the vehicle back to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which was linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 186,885.

- Scottsdale, AZ, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 60 MPH, the power steering malfunctioned and the steering wheel became difficult to turn in either direction, almost causing the contact to lose control of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 189,000.

- Hutchinson, MN, USA

The contact owns a 2011 Ford Fusion. The contact stated while parking the vehicle, a message indicating the power steering failure was displayed, and the vehicle lost power steering functionality. The contact turned off and the restarted the vehicle, and the power steering became operable. The contact stated that the failure reoccurred several times while driving 5-10 MPH and while turning. The contact veered to the side of the road, turned off, and the restarted the vehicle. The power steering became operable, and the contact continued driving. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle remained at the dealer for repair. The contact related the failure to Ford Campaign Number: 15N01. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

- Santa Cruz, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 15 MPH, the steering wheel became firm, and the power steering failure warning light was illuminated. The vehicle was towed to the dealer and the dealer replaced the power steering control module, the diagnostic trouble codes was reset, and the power steering assist module was replaced. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,000.

- Hamburg, NY, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The contact turned off and restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the power steering needed to be replaced. An unknown dealer was made aware of the failure and confirmed that the VIN was included in Customer Satisfaction Program: 15N01 (EPS Steering); however, the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 155,000.

- Titusville, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that on three separate occasions while driving at various speeds, the steering wheel became firm with the "Service Power Steering Now" and "Service Advancetrac" messages displayed on the instrument panel. The contact notified the dealer and the manufacturer about the failure and was informed that the vehicle was no longer covered under NHTSA Campaign Number: 15V340000 (Steering). The steering rack and pinion had been repaired twice for the same failure; however, the failure recurred after each failure. The vehicle was not repaired. The failure mileage was 140,400.

- Cornish, NH, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH uphill, the vehicle lost motive of power without warning. The contact turned off and restarted the vehicle, and the vehicle operated normally. The contact stated that after several minutes the vehicle lost power steering functionality with the Service Power Steering Now message displayed. The contact was able to park the vehicle. The vehicle was diagnosed by an independent mechanic who retrieved fault code: C1277-20 and C1963-20. The contact was informed that the steering angle sensor signal and stability control and higher warning system needed to be replaced. The vehicle was not repaired. The mechanic referred the contact to the manufacturer for assistance. The manufacturer was contacted but provided no assistance; and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.

- Roseland, NJ, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 30 MPH and making a right turn, the steering wheel became firm with the power steering assist warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering). The contact was advised to contact the NHTSA Hotline for assistance. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacturer stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V340000 (Steering); but provided no assistance. The failure mileage was 170,000.

- Long Beach, NY, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 5 MPH, the vehicle experienced a loss of power steering functionality with the power steering assist failure warning light was illuminated. The contact stated that the failure was recurring after starting the vehicle. The vehicle was taken to an independent mechanic, where the contact became aware of NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The vehicle remained at the independent mechanic awaiting further diagnostic and repair. The local dealer was made aware of the failure and made the contact aware that the warranty had expired. The manufacturer was not made aware of the failure. The approximate failure mileage was 190,000.

- Charlotte, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel was seized while driving at various speeds. The contact would unlock and lock the vehicle to correct the steering failure. After the last failure, the contact was unable to fix the steering failure and the vehicle remained inoperable. The vehicle was taken to the dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 79,000.

- Grindstone, PA, USA

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle the power steering assist and the traction control warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V340000 (Steering) but that the vehicle was previously repaired under the recall. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer also stated that the vehicle was already repaired under the recall. The manufacturer provided no additional assistance, and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 179,865.

- Marshall, MI, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The power steering warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 136,000.

- Geneva, FL, USA

The contact's daughter owns a 2011 Ford Fusion. The contact stated that the rear passenger-??s side tire became deflated. The TPMS warning light was illuminated. As a result of the failure, the power steering also failed. Upon investigation, the contact discovered that both the tire and power steering failure were related. The vehicle was taken to an independent mechanic who replaced the tire sensor and reset the tire pressure; however, the power steering failure persisted. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 113,000.

- Gainesville, FL, USA

The contact owns a 2011 Ford Fusion. The contact stated that after her daughter returned to the vehicle in a parking lot, she started the vehicle and became aware that the vehicle had lost power steering assist functionality and the steering wheel was difficult to steer. The contact stated that her daughter became aware that the "steering assist failure" warning light was illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering assist booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The dealer informed the contact that there had been a manufacturer Customer Satisfaction Program Number: 15N01 (EPAS Power Steering Efforts Steering); however, the contact was informed that she had exceeded the mileage and warranty extension for the service campaign. The failure mileage was approximately 199,000.

- Duluth, GA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality with the serviced power steering and advanced track system warning lights illuminated. The contact pulled into the nearest parking lot to turn off and restart the vehicle; however, the failure persisted. The contact inspected the fuses, relays, and battery, all of which had not malfunctioned. The contact manually steered the vehicle while driving. The contact spoke with the dealer who confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 120,000.

- Brunswick, OH, USA

Upon getting into my car last Sunday 02/05/2023, a message displayed on my dashboard indicating -??power steering assist fault-?? and the steering wheel was extremely difficult to turn (I am an athletic young individual). This made it impossible to get out of my lot behind my apartment thus making me not able to use the car and had to take the bus. I called Ford who said I had taken my car into a Ford dealer for recall 15s18 and 15n10 and they reprogrammed the steering module in 2020. I am told that I am passed the extension of this recall as my car is past the warranty date which was up in 2021. This is extremely frustrating because I am being penalized for taking my car in to get the recall fixed when all they did was re-program the steering module. This is a safety issue and I am reading is unfortunately common to have issues after the re-program and thus not be covered by the recall. The recall should have been to replace the power steering modules, since they are faulty. Because my car was taken in before 10 years and 150,000 I should not have to pay $2200 now only 3 years later. I took my car to a local trusted mechanic who ran the codes and sure enough said that a code came up saying faulty steering control module. I hope more people file complaints so there can be another recall issued. Thank you for your time. Katie

- Seattle, WA, USA

I was driving my 2011 Ford Fusion home with my new born baby and my power steering locked up on me. It started beeping stating assault steering over and over. Leaving me stuck in the middle of the highway.

- Stockton, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 35 MPH, the power steering became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the power steering control module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted but no additional assistance was provided. The failure mileage was unknown.

- Apple Valley, MN, USA