The contact owns a 2011 Ford Fusion. The contact stated that after the vehicle had been parked for a while, the vehicle was restarted but the steering wheel failed to respond as needed. The vehicle was no longer operable and was towed to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 188,279.

- Stanley, NC, USA

I was driving my vehicle (Ford Fusion 2011) home and while on a busy street, my vehicle began to shake and displayed the following warning on my dashboard - SERVICE POWER STEERING. I luckily made it home without incident. I haven't driven it since. -My safety was in jeopardy as well as others on the road. -The vehicle has NOT been inspected by Ford, or any others. As it would need to be towed. -The warning came on AS the problem began. -I've reached out to a few Ford dealerships in the Dallas Metro, whom have CONFIRMED it has a recall - however are demanding I pay for repairs, which to my knowledge is illegal if it is a recall.

- Dallas, TX, USA

Started the car and a "Power Steering Assist Fault" immediately appeared on the dash, making the steering impossible to use at a stop or low speed. I believe this could be part of NHTSA campaign 15V340000, but it doesn't come up on my VIN. On the Ford website my VIN shows it as campaign 15N01, described as "Epas steering efforts".

- Indianapolis, IN, USA

- The power steering does not work. - The car is very difficult to steer especially at slower speeds, which increases the risk of an accident. - The car has been taken in for service and verified by the dealership "Walt Sweeney Ford" in Cincinnati, Ohio - The warning light in the vehicle says "Power Steering Assist Fault" - I think this should be covered under "Safety Recall - 15S18 - the car was manufactured in - Hermosillo - which is one of the Assembly Plants mentioned in the recall and during the time mentioned in the recall - - The manufacturer says it is not covered - The contact stated that the CSP 15N01 is applicable to their vehicle according to the CarFax despite the dealership not honoring that.

- Cincinnati, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the EPS was not functioning as needed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Newport, TN, USA

I got a electrical power steering failure notification, which made my steering wheel very hard to turn. I-??m glad I was going straight and not turning at that moment because I believe I would-??ve crashed.

- Indian Orchard, MA, USA

Power Steering Assist Failure/EPAS Failure

- Hendersonville, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the message "Power Steering Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) had experienced an internal failure, and the steering rack assembly needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

- Concord, NC, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable. The "Steering Advance Trac" warning light was illuminated. The contact stated she was able to safely drive the vehicle to the residence of a relative. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Springfield, MA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.

- Akron, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 134,000.

- Pittsburgh, PA, USA

Loss of power steering.

- Pittston, PA, USA

Power steering assist failure.

- Pullman, WA, USA

The electronic power steering goes in and out very dangerous

- Broadway, VA, USA

I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked

- Berlin , NH, USA

When driving the car, the "stability control" light came on, and the power steering no longer works. The contact stated there was an extended warranty added for the power steering issues that was issued in Oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. She said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

- Roswell, GA, USA

Electric steering assist stops working randomly

- Mt Vernon , IN, USA

Subject: Safety Complaint Regarding Ford Motor Company's Safety Recall 14S06 Dear NHTSA, I am writing to submit a safety complaint regarding the power steering issue covered under Safety Recall 14S06 issued by Ford Motor Company for certain 2011-2013 model year Ford Explorer vehicles. I own a 2011 Ford Fusion Hybrid with a VIN 3FADP0L39BR178615 On 03/23, I experienced a sudden loss of power steering assist while driving my vehicle. The instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. As a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. Upon investigation, I discovered that Ford Motor Company had issued Safety Recall 14S06 due to concerns related to power steering operation in affected vehicles. The recall mentioned that the power steering system might revert to manual steering mode due to a Power Steering Control Module (PSCM) detecting a motor position sensor fault. Unfortunately, my vehicle's mileage had exceeded 150,000 miles, and I was unaware of the recall at that time. I understand that the extended coverage provided under Program 15N01, as part of the recall, applies only up to 150,000 miles or within 10 years of service from the warranty start date, whichever comes first. Regrettably, my vehicle has surpassed the mileage limit specified in the extended coverage program. Given the safety implications and the number of affected vehicles, I kindly request the NHTSA to investigate this issue further and take appropriate actions to ensure the safety of all Ford Explorer owners affected by this power steering problem. I believe that

- Saratoga Springs, UT, USA

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

- Tuscumbia, AL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. The contact was able to drive the vehicle very slowly to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 265,000.

- Eureka, UT, USA