The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering was inoperable. The "Steering Advance Trac" warning light was illuminated. The contact stated she was able to safely drive the vehicle to the residence of a relative. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Springfield, MA, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.

- Akron, OH, USA

The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 134,000.

- Pittsburgh, PA, USA

Loss of power steering.

- Pittston, PA, USA

Power steering assist failure.

- Pullman, WA, USA

The electronic power steering goes in and out very dangerous

- Broadway, VA, USA

I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked

- Berlin , NH, USA

When driving the car, the "stability control" light came on, and the power steering no longer works. The contact stated there was an extended warranty added for the power steering issues that was issued in Oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. She said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

- Roswell, GA, USA

Electric steering assist stops working randomly

- Mt Vernon , IN, USA

Subject: Safety Complaint Regarding Ford Motor Company's Safety Recall 14S06 Dear NHTSA, I am writing to submit a safety complaint regarding the power steering issue covered under Safety Recall 14S06 issued by Ford Motor Company for certain 2011-2013 model year Ford Explorer vehicles. I own a 2011 Ford Fusion Hybrid with a VIN 3FADP0L39BR178615 On 03/23, I experienced a sudden loss of power steering assist while driving my vehicle. The instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. As a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. Upon investigation, I discovered that Ford Motor Company had issued Safety Recall 14S06 due to concerns related to power steering operation in affected vehicles. The recall mentioned that the power steering system might revert to manual steering mode due to a Power Steering Control Module (PSCM) detecting a motor position sensor fault. Unfortunately, my vehicle's mileage had exceeded 150,000 miles, and I was unaware of the recall at that time. I understand that the extended coverage provided under Program 15N01, as part of the recall, applies only up to 150,000 miles or within 10 years of service from the warranty start date, whichever comes first. Regrettably, my vehicle has surpassed the mileage limit specified in the extended coverage program. Given the safety implications and the number of affected vehicles, I kindly request the NHTSA to investigate this issue further and take appropriate actions to ensure the safety of all Ford Explorer owners affected by this power steering problem. I believe that

- Saratoga Springs, UT, USA

June2 2023 my car the power steering quit no longer able to steer the car. No longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

- Tuscumbia, AL, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. The contact was able to drive the vehicle very slowly to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 265,000.

- Eureka, UT, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front of the vehicle. The contact pulled over into a nearby parking area, where he became aware that the vehicle had lost electric power steering assist. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 100,000.

- Johnston City, IL, USA

The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 15V340000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Irrigon, OR, USA

The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to merge into traffic, the steering wheel became firm and difficult to maneuver. The power steering assist warning light was illuminated. The contact pulled off the roadway. The contact was able to slowly maneuver the vehicle to the dealer where the vehicle had not yet been diagnosed. The contact was informed by the technician that the VIN was previously included in the NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 195,000.

- Bakersfield, CA, USA

The contact owns a 2011 Ford Fusion. The contact stated while driving 35 MPH, the steering wheel stiffened without warning. The contact stated that the vehicle was difficult to steer. The contact stated that the power steering assist returned after depressing the brake pedal. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 147,000.

- Rockland, MA, USA

My steering is hard to turn I've had this problem before

- Warthen, GA, USA

"Power steering assist fault" was illuminated in message center. Complete loss of power steering making the vehicle undrivable. Vehicle not covered in recall even though this is a widely know issue in this year's make and model.

- Spring Hill, TN, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at undisclosed speeds, the power steering assist warning light illuminated. The contact then stated that the steering wheel became stiff and seized. The contact referenced NHTSA Campaign Number: 15V34000 (Steering) however, the dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was unavailable.

- Pahokee, FL, USA

Went to start the car and got a message that says "power steering assist fault" after researching online this is a huge problem for Ford vehicles especially 2011 Ford fusion. Once the message came up the power steering no longer worked.

- Granite Falls, WA, USA