10.0
really awful- Crashes / Fires:
- 42 / 0
- Injuries / Deaths:
- 21 / 1
- Average Mileage:
- 78,974 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Ford Fusion. The contact stated while driving at any speed, the vehicle steered to the left abnormally. In addition, the contact stated that the front driver and passenger seat head rests were made too close to the head, forcing the contact to sit in an uncomfortable position. The vehicle was taken to the dealer and the manufacturer was contacted. The vehicle was not repaired. The failure mileage was 200 and the current mileage was 3200. Updated 12/16/11 the consumer also stated the vehicle pulled to the left while braking. Updated 01/19/12
- Fishers, IN, USA
Driving car on 100 degrees in Texas the power steering light came on. Parked the car at home and could not steer the car. Towed car to the dealer. They clear code returned the car and again 5 days later same problem towed to dealer. They kept the car for 3 days returned the car and now its handle like a truck. Different steering. Now going for third time tomorrow to see what happen. Very disappointed with the vehicle.
- Texas, TX, USA
2011 Ford Fusion 3300 miles. Power steering and stabilitrac failed. Taken to Ford garage where three components were replaced. Steering now requires excessive wheel pressure to respond and then tends to over steer.
- Crossville, TN, USA
Drove my brand new 2011 Ford Fusion with 5,000 miles on it on vacation. The trip was approx 400 miles. During the trip I drove the car, and one afternoon the service power steering light came on, and the advance track warning came on as well. By the time I made it back to the place I was staying the vehicle had no steering and had to be towed to the nearest Ford dealer. It was returned to me the next day and the service manager said it was "all set", although when I drove away the steering still felt "off" to me. I was almost home from my trip and the lights lit up again, the car became increasingly difficult to steer, so even though it was Saturday I drove it directly to a Ford dealer near my home and left it there, by the time I parked it the steering was gone again. Car is at Ford dealer and I am waiting for a status.
- Voorheesville, NY, USA
2011 Fusion, just over 1000 miles, drove 1 hr in 100 deg temp. Power steering warning came on. Parked returned to vehicle while later, fix power steering now was the new warning, steering wheel did not budge, had to have it towed.
- Meadowlakes, TX, USA
The contact owns a 2011 Ford Fusion. The contact was exiting a parking space when the steering failed and became abnormally tight. The power steering came warning light did not illuminate until after the failure. The contact took the vehicle to the dealer where he was awaiting diagnosis of the failure and possible repairs. The VIN was unavailable. The failure and current mileage was 1,200.
- Columbus, GA, USA
- Oviedo, FL, USA