10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
116,669 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Aug 212023

Fusion

  • 140,000 miles
The contact owns a 2011 Ford Fusion. The contact stated while making a U-turn in his driveway, the steering wheel became difficult to turn. The contact stated that the electric steering fault and the traction control warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

- Hendersonville, TN, USA

problem #13

Oct 052021

Fusion 4-cyl

  • 103,000 miles
The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the Power Steering Assist Failure appeared on the instrument panel and the steering wheel was significantly difficult to maneuver. The contact was able to forcefully maneuver the steering wheel with assistance and the vehicle was taken to the dealer. The dealer diagnosed the failure as a steering module fault. The manufacturer was notified of the failure and informed the contact that an unknown recall repair had already been completed on the vehicle in 2016. The manufacturer also advised the contact that she would be responsible for the cost of the repair. The vehicle was repaired. The approximate failure mileage was 103,000.

- Osceola, IN, USA

problem #12

Sep 292021

Fusion

  • 213,000 miles
The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the message "Power Steering Assist Fault" illuminated on the instrument panel. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist system needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (STEERING) because the VIN was not included in the recall. The manufacturer was notified of the failure and advised the contact that he would be responsible for the cost of the repair since the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 213,000.

- Springville, UT, USA

problem #11

Aug 212021

Fusion

  • 160,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the message "power steering assist fault" displayed on the instrument panel, and the steering wheel was difficult to turn in either direction. After turning off and restarting the vehicle, the vehicle operated normally however, the failure reoccurred. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The local dealer was not contacted. The failure mileage was 160,000.

- Hobart, IN, USA

problem #10

Jul 092021

Fusion

  • 170,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 30 mph, the power steering warning light was illuminated. The contact pulled over to restart the vehicle however, after restarting the vehicle, the power steering functionality failed to return. The contact had the vehicle towed to an independent mechanic and the contact was notified of NHTSA campaign number: 15V340000 (Steering). The dealer was contacted, and the contact was informed that the recall repair was already performed on the vehicle. The manufacturer was made aware of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 170,000.

- Boise, ID, USA

problem #9

Jun 152021

Fusion

  • 102,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while reversing, the steering wheel locked up and failed to move. The vehicle was restarted and functioned as designed. The power assist warning indicator light illuminated. The contact called the local dealer where the diagnosis was the gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. The failure mileage was 102,000.The contact stated that the failure was similar to NHTSA Campaign number 15V340000 (Steering).

- Warner Robins, GA, USA

problem #8

Aug 012019

Fusion 6-cyl

  • 234,069 miles
The contact owns a 2011 Ford Fusion. The contact stated received NHTSA campaign number: 13V227000 (fuel system, gasoline) and the vehicle was serviced at kirk auto company (235 state hwy 7 frontage rd, grenada, ms 38901). The contact stated the fuel tank was leaking fuel onto the ground. The contact also mention while driving approximately 5 mph the steering wheel was difficult to maneuver with the power steering warning light illuminating. The contact stated that the fuel tank was still leaking fuel as the vehicle was taken back to the dealer for service. The dealer diagnosed the failure as a cracked fuel tank that needs to be replaced. The contact mentioned that she sustained injuries to the right hand that required medical attention. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 234,069.

- Calhouun, MS, USA

problem #7

Jun 232018

Fusion

  • 122,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the steering wheel seized and an abnormal grinding noise could be heard. In addition, the steering warning indicator illuminated. The vehicle was towed to covington Ford (9101 martin luther king jr ave, covington, ga 30014, (770) 786-3432) for diagnostic testing and repairs. The diagnostic results were not provided. The manufacturer was not notified. The failure mileage was 122,000.

- Covington, GA, USA

problem #6

Jun 082018

Fusion

  • 120,000 miles
The contact owns a 2011 Ford Fusion. While operating the vehicle, the power steering suddenly failed and the steering wheel became very difficult to turn. During the failure, the message "power steering assist fault" displayed. The contact indicated that turning the vehicle off and back on would sometimes correct the failure. The vehicle was taken to an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer (bob sight Ford in lee summit, mo) were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering), although the failure was the same as listed in the recall. The failure mileage was 120,000.

- Lee Summitt, MO, USA

problem #5

May 312018

Fusion

  • 68,000 miles
The contact owns a 2011 Ford Fusion. While driving various speeds, the power steering warning indicator illuminated and the steering wheel became difficult to turn. The vehicle was taken to frederick motor company (1 waverley dr., frederick, md 21702, (301) 663-6111) where it was serviced per NHTSA campaign number: 15V340000 (steering); however, the remedy failed to repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.

- Federick, MD, USA

problem #4

Oct 222016

Fusion

  • 157,000 miles
Power steering failed while car is running. Get a warning message "power steering assist failure" as a result of the steering gear failure. Dealer ran a diagnostic and confirmed the steering gear had to be replaced. The vehicle happened to be idling both times the failure occurred. VIN number not covered by prior recall on 2011 Ford Fusion #15V340000 for the steering:electric power assist system.

- Houston, TX, USA

problem #3

Aug 262013

Fusion 4-cyl

  • 38,400 miles
Vehicle was being driven to place of work. As the vehicle was attempted to be turned right into driveway the power steering completely failed and the driver nearly hit another vehicle which was exiting the business and the curb. Brakes were applied sharply and every bit of the 120 lb female driver's strength was needed to manually steer the vehicle into the parking lot. The cluster desplayed two error messages; "power steering assist fault" and "service advancetrac." This was the fourth occurence of this type with this vehicle. In the three previous situations when the key was cycled off and back on after the steering failed it returned to operation upon restart. In this occurence multiple key cycles were completed without any change. Dealer charge for repair was over $1600.

- Shelby Township, MI, USA

problem #2

Apr 212012

Fusion 4-cyl

  • Automatic transmission
  • miles
2011 Ford Fusion. Consumer states safety issues with vehicle related to driver controls and distractions, battery failure and loss of electric power steering capability the consumer stated there was no warning that the steering was about to freeze while driving. The consumer also stated it was difficult to read the instrument panel. The headlight control was located in an inconvenient place, the obstruction of the left side plastic molding inside the steering wheel prevented a clear view of object.

- Elyria, OH, USA

problem #1

Jul 282011

Fusion 4-cyl

  • 5,900 miles
Drove my brand new 2011 Ford Fusion with 5,000 miles on it on vacation. The trip was approx 400 miles. During the trip I drove the car, and one afternoon the service power steering light came on, and the advance track warning came on as well. By the time I made it back to the place I was staying the vehicle had no steering and had to be towed to the nearest Ford dealer. It was returned to me the next day and the service manager said it was "all set", although when I drove away the steering still felt "off" to me. I was almost home from my trip and the lights lit up again, the car became increasingly difficult to steer, so even though it was Saturday I drove it directly to a Ford dealer near my home and left it there, by the time I parked it the steering was gone again. Car is at Ford dealer and I am waiting for a status.

- Voorheesville, NY, USA