The contact owns a 2011 Ford Fusion. The contact stated that while reversing, the steering wheel locked up and failed to move. The vehicle was restarted and functioned as designed. The power assist warning indicator light illuminated. The contact called the local dealer where the diagnosis was the gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. The failure mileage was 102,000.The contact stated that the failure was similar to NHTSA Campaign number 15V340000 (Steering).

- Warner Robins, GA, USA

The contact owns a 2011 Ford Fusion. While driving 25 mph, the steering wheel seized and the service power steering now warning indicator illuminated. The contact stated that extra strength was needed to steer the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. Ron tirapelli Ford (4355 w jefferson St, shorewood, il 60431, (815) 725-3033) and rod baker Ford sales Inc. (16101 S Lincoln hwy, plainfield, il 60586, (815) 436-5681) were notified and informed the contact to bring the vehicle in to be diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 186,000.

- Romeoville, IL, USA

The contact owns a 2011 Ford Fusion. While attempting to accelerate with the gear shifter in the drive position, the power steering fault assist warning light illuminated. The steering wheel seized. The vehicle was towed to a dealer where it was diagnosed that the gear box failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

- Lamoore, CA, USA