This vehicle was totaled in April 2015 in Virginia and is no longer in mine. I have reached out to Ford motors with this information and they say I'm the registered owner. There is nothing they can do. Now the Florida highway safety & motor vehicles is contacting me about not completing the recall. There is no way that can be done for a vehicle that doesn't exist.

- Ocala, FL, USA

2012 Ford Fusion VIN [xxx] (the vehicle VIN section of this complaint would not allow any entry so I have entered it here). This vehicle's VIN is on NHTSA and Ford recall lists for defective passenger frontal airbag: Ford recall number 9S01, NHTSA recall number 19V001. I have asked my Ford dealer to replace this defective airbag several times but they keep telling me they do not find it on their recall list. I am worried abut my safety and the safety of my passengers if this defective airbag is not replaced. My Ford dealer is not helping. What can I do? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Dimondale, MI, USA

Takata inflators have 2012 Ford fuisn bot at hansel Ford santarosa ca. Power stearing went out and they charged me 800 dollars to fix.then found out it was a recall is that legal ? now we have the air bag recall they keep beating around the bush saying don't have part to fix.do I have to pay for this recall to have owned five Ford's in the past was a good customer really feel screwed by Ford always owned domestic cars think I'll go Toyota not a happy customer.

- Annapolis, CA, USA

The contact owns a 2012 Ford Fusion. While driving at 30 mph and the contact was about to make a left turn, another vehicle crashed into the vehicle. The air bags did not deploy. The contact sustained chest and knee injuries that required medical attention. The contact did not know if the the other two occupants of the other vehicles were injured. The contact mentioned being slightly blacked out after the crash. A police report was filed. The contact's son in law drove the vehicle back to the contact's residence. The dealer and the manufacturer were not contacted and notified of the failure. The failure mileage was 116,061.

- Bakersville, CA, USA

Takata recall: Just purchased 2 months ago a 2012 Ford Fusion. I received a recall notice in the mail for the airbags being recalled. No problems leading up to my airbag light going on and staying on until the day driving it came on and wont go off, even after Ford put the new airbag in. I would like this fixed.

- Calmar, IA, USA

I have a recall on my airbag

- Center Point, AL, USA

The airbag system was recalled but the airbag light remained on.

- East Meadow, NY, USA

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). Empire Ford of new bedford (395 mt pleasant St, new bedford, MA 02746, (508) 996-5611) indicated that the part was not available. The contact was placed on a waiting list for the part for months. The dealer was contacted for several months and provided the part for the recall repair. The vehicle was repaired. The manufacturer was notified. The contact had not experienced a failure.

- New Bedford, MA, USA

Takata recall. When fixing the airbag problem they return my car with everything broken that they touched parts were broken and damaged. Ford attempted to fix some of the items but also made them worse when they repaired my dashboard but they will not fix the remaining items $6000 approximately in parts alone.

- North Highlands, CA, USA

Takata recall - in Feb 2019, Ford headquarters sent me a letter telling me to schedule my recall repair. On Mar. 11 I tried to do so and was put on a "waiting list" for parts. This week I received another letter from Ford. It said, "parts are now available to repair your vehicle." But the dealer says it doesn't have any, that there are 125 people ahead of me on the list and that "first available" is the end of August. At that rate I doubt they'll have parts for me this year. Ford is giving out false info in saying"parts are now available to repair your vehicle." Are they giving your Agency accurate info?

- Bellevue, WA, USA

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact called inskeep Ford at 317-462-147 (located at 2651 w main St, greenfield, in 46140) and was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Greenfield, IN, USA

Takata recall - Ford dealership has failed to fix this cars airbag. I've made numerous appts that have either been cancelled or forgotten by the dealership due to unavailable parts, or human error. Ive been told the parts were on order, the parts were unavailable, there were far too many recalls and the dealership couldnt mert the demand, and also completely forgotten altogether! dealership was supposed to call us to fix this after failed appointments and never followed through. My car was just updated with a $300 value loss because of it. This car is completely paid off.

- Onalaska, WI, USA

Hit a deer and the air bag did not deploy. Moving at 45 mph sometimes on start up steering assist doesn't come on - parked today (05.29.19) advancetrac light came on and the car is making growling type noises.- driving parking lots and streets

- Cumming, GA, USA

No

- Liverpool, NY, USA

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Washington Ford (507 Washington rd, Washington, pa 15301, (724) 223-5100) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Washington, PA, USA

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact called the freeholh Ford dealer (732-462-3131, 8570, 3572 U.S. 9, freehold, NJ 07728) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Spotswood, NJ, USA

Steering wheel has been right for a little more than a month. Dealership is unable to help me and I am still making payments on a vehicle that had a recall. 'takata inflator' I have an open recall for my airbags. I need answers on what to do next, selling a car with an open recall should be illegal.. I take my kids to school every morning. Please help!!!

- Houston, TX, USA

2012 Ford Fusion. Consumer writes in regards to airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Warrenton, VA, USA

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Auto park Hawaii (828 fort street mall #310, honolulu, hi 96813, (808) 536-6112) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was invalid.

- Kaukini, HI, USA

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kenny roth Ford (3200 library road, castle shannon, pa 15234, (412) 881-0001) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Bethel Park, PA, USA