Highway speeds power steering failure, no symptoms prior. Barely got off the road to safety.

- Des Moines, IA, USA

While driving down the road power steering assist came on dash then lost all power to steering, and of course my car says no recalls, I-??m stuck with a 17,000 dollar car I can-??t fix but still have to finish paying for, I new better then to buy a [XXX] ford too. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Saegertown, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving the vehicle out of the parking lot at approximately 3 MPH, the power steering functionality was inoperable. The power steering assists failure warning light illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 60,000

- Lake Orion, MI, USA

Power steering went out while driving, almost caused me to crash.

- Twentynine Palms, CA, USA

I have a 2012 Ford fusion and once again the power steering went out in my car and now I-??m stranded trying to figure out a way to get home there was already a recall once on power steering-??s for this car well for this year of a car don-??t know if it was mine or not because it says 04 recalled unfixed problems but obviously this car has power steering problems and now I-??m paying $17,000 for a car that I can-??t even drive because I can-??t afford to have my car fixed thanks Ford should-??ve known better than to buy one

- Saegertown, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while operating the vehicle, there was a grinding sound coming from the steering column. Additionally, the steering wheel was very unstable and the vehicle did not immediately respond while turning the steering wheel in either direction. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The contact indicated that the vehicle was previously repaired under the NHTSA Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 80,000.

- East Freetown, MA, USA

While I was driving my 2012 Ford Fusion with my two children I lost power steering. Barely made it to side of busy road. The Service Advancetrac AND Power Steering Assist Message displayed AFTER losing power steering. After restarting the car power steering is back and no warning messages. Called local Ford dealer who did not see any recalls for issue or seem to know about this issue. Stated it "shouldn't" be an issue as the car is running like normal and scheduled appointment for a month away.

- Bristol, CT, USA

My steering wheel want turn at all it-??s locked

- Saint Joseph, LA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 25 MPH, the power steering sensor warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Chicago, IL, USA

Power Steering intermittently stops working.

- Las Vegas, NV, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 25 MPH, the power steering assist failed as the -??power steering assist fault, service now-?? warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact discovered that there was a Customer Satisfaction Program for the power steering associated with the vehicle. The dealer and the manufacturer were notified of the issue and informed the contact that the vehicle no longer qualified under the Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 75,000.

- Philo, OH, USA

The electrical power steering control system in my car failed, without which steering at low speeds and especially parking is more difficult. The problem was confirmed and assessed by a dealer during other repairs, but no other parties. When the incident occurred, it failed with no warning at car startup. The next car startup the power steering returned for about 2-3 weeks before going out again for good, again with no obvious warning after a startup. Seems to be the same or a similar issue described in campaign 15V340000 that applies to 2012 Ford Fusions, but evidently my VIN number appears to have been excluded from that recall according to Ford.

- Ypsilanti, MI, USA

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The vehicle was taken to the local dealer and diagnosed the vehicle with steering rack failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 65,000.

- Stonewood, WV, USA

Power Steering Assist Fault and Service Advancetrack error codes appear on the digital dash display. Power steering does not work. The Ford dealership the vehicle was bought at and is serviced at allowed me to drive out of the lot in the car's current state because the vehicle is 7 months out of the extended warranty 10-year recall.

- Bensenville, IL, USA

While driving my car I received a warning "service power steering now" and subsequently "service advancetrac". Then my power steering did not function, and the car was extremely hard to steer. In doing research, some Fusions were covered under warranty/recall 15v34000, and/or 15s18. I have been informed that my vehicle is not covered. My car has approximately 72,000 miles and has been well maintained, garaged, with no serious accidents. I suspect that Ford does not want to extend replacement costs on a ten year old car and the problem is more extensive than they have acknowledged.

- Richfield, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated while leaving a parking spot, the steering wheel seized and the electronic steering assist warning light was illuminated. The contact stated he turned off and restarted the vehicle to reset the electrical system and continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gearbox to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 99,800.

- Seneca, PA, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel would intermittently lock without warning. Initially, the power steering would resume normal operation after restarting the vehicle; however, on the latest occurrence, the power steering failed to correct itself upon restart. After months of not being driven, the contact had the vehicle towed to a dealer where they informed her that her vehicle was not under warranty or recall and she was given an estimate for the repair. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle had yet to be repaired. The failure mileage was unknown.

- Philadelphia, PA, USA

Steering wheel will not turn. The dash says "Power steering assist fault. Was not driving when this happened. When I stopped driving last night it was driving perfect, no problems. Went to drive the the next morning and that's when I noticed this problem.

- Detroit, MI, USA

My 2012 Ford Fusion has a recall for power steering assist failure. I took my car to the ford dealership in Florence KY where I purchased the car 7 months earlier. They told me they would not complete the recall because my car was over 150k miles. My car had 170k miles on it when I purchased it in March of 2021 from that dealer.

- Independence , KY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to maneuver. The service power steering warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 233,874.

- Washington, DC, USA