Our power steering failed while driving and is extremely difficult to turn. It is dangerous. We looked up safety recalls and found Safety Recall 15S18 and 15N01 to repair the power steering due to a manufacturer defect. The dealer charged us $250 to "assess" the issue and then refused to recall the vehicle or make the repairs. It claimed that the car was too old and out of warranty. But this is not a warranty repair it is a safety recall issue for a defective power steering system. Our car has error codes U3000:49, U3000:72, and U3000:96. They are DTCs in the PSCM.

- North Las Vegas, NV, USA

My power steering went out while driving and then warning lights came on in dash. I have uploaded photos. I also have seen that there was a recall due to power steering issues with my year make and model in the past. Recall # NHTSA Campaign number 15V340000

- Luck, WI, USA

My power steering rack and pinion went out after the Ford recall being completed

- Pensacola, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was advised that the power steering rack and the rack and pinion were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,888.

- Buffalo, NY, USA

Power steering first failed in March 2025 after longer than average driving (vacation). Unplugging the electronic power steering motor from the power supply / data cables resolved the loss of powering steering at that time. The power steering error and failure returned on [XXX] after average driving and upon restarting the vehicle. This time unplugging the power steering motor did not resolve the issue. The vehicle will be going for further diagnosis and repair this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Henderson, TX, USA

I drove about 40 mins to a friends house. Got up the next day to leave and I started the car and the power steering assist fault warning light came on. Nothing led up to this incident. Just all of a sudden.

- Whitley City, KY, USA

Back in 2022 my power steering went out while I was driving the lights service advancetac and power steering assist fault show up took it to Ford to tell me it was the rack and pinion I got it replaced 3 months ago I-??m on the interstate trying to get off as an exit and it went out again with the same messages. This is really alarming And dangerous when is constantly keep happening during driving. Especially for the price at ford wants to constantly replace it for.

- Richmond , VA, USA

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel seized. The contact waited for several minutes and then restarted the vehicle. The vehicle was not diagnosed or repaired. The failure had reoccurred on several occasions. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the rack and pinion had failed and needed to be replaced. Additionally, the power steering system needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

- Bowie, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the power steering assist was inoperable. The contact stated that the steering wheel was difficult to turn. The contact stated that the power steering message was displayed. The vehicle was taken to the local dealer, where it was diagnosed with DTC related to Customer Satisfaction Program: 15N01 (EPAS Steering Efforts). The vehicle was not repaired. The manufacturer was contacted and confirmed there was no coverage for the repair. The approximate failure mileage was 112,000.

- Key West, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 55 - 60 MPH, the AdvanceTrac and power steering systems became inoperable. The AdvanceTrac and power steering warning lights were illuminated. The vehicle was taken to an independent certified mechanic, where an unknown diagnostic was made. The AdvanceTrac system was reset, and unknown power steering system repairs were performed; however, the failure recurred. The vehicle was taken back to the independent mechanic several times. The mechanic reset the AdvanceTrac system a second time. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and the vehicle did not have warranty coverage. The failure mileage was approximately 29,104.

- Corinth, MS, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving on a main road at 55 MPH, the vehicle lost power steering functionality with the message "Service Advanced Track Power Steering" displayed. There was no warning light illuminated. The contact pulled over on the side of the road to restart the vehicle; however, the power steering function remained disabled. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.

- Cleveland, TN, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving 60 MPH, the power steering failed to function as intended and the steering wheel became difficult to maneuver. The contact stated that the steering wheel seized. The contact was able to coast to the side of the road. No warning lights were illuminated. The contact called a friend to drive the vehicle to the residence. The contact stated that the failure persisted. The contact stated that on another occasion, the steering wheel became difficult to turn while driving. The message "Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that the rack and pinon had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

- Richmond, VA, USA

Steering Issue

- Wickliffe, OH, USA

My power steering went in my 2012 Ford Fusion. It was recalled years ago and now it has affected my car. I can-??t drive it as it is very unsafe. I was told since it was under 150,000 miles it could be fixed but by someone else I was told it will not be fixed. I need some assistance.

- Wickliffe, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the power steering assist became inoperable. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

- Cohocton, NY, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There were several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 135,000.

- Cincinnati, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message -??Service Power Steering-?? was displayed. The contact stated that the vehicle was taken to the independent mechanic, and the steering wheel seized. The message "Service Power Steering" was displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or inspected. The contact stated that another independent mechanic was scheduled to stop by the residence to inspect the vehicle. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,234.

- Bennettsville, SC, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

- Shawnee, KS, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 45-50 MPH, the vehicle lost power steering functionality. The message "Service Power Steering" was displayed. The contact was able to pull over to the side of the road. The contact's husband was able to drive the vehicle to the residence without power steering assist. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was covered under Ford Campaign Number: 15N01. The manufacturer attempted to contact the dealer on the contact's behalf; however, the dealer was unreachable. The dealer later informed the contact that Ford Campaign Number: 15N01 had expired. The vehicle was not repaired. The failure mileage was approximately 206,000.

- Texarkana, AR, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the steering wheel started drifting and the contact was unable to keep steering wheel steady. The contact stated that there was an abnormal clicking sound coming from the steering wheel while turning the wheel in either direction. The contact stated that the "Service Power Steering Assist" and "Service Advancetrac" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the power steering module was electrical, and no repairs could be performed on the vehicle. Despite the failure, the contact was able to drive the vehicle to the residence and contacted the manufacturer. The manufacturer informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 214,000.

- Walnutport, PA, USA