10.0

really awful
Crashes / Fires:
42 / 2
Injuries / Deaths:
12 / 1
Average Mileage:
72,151 miles

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problem #1262

Jan 062024

Fusion

  • miles
on 1/6/2024 my car steering went. There was a recall on certain cars that the 2012 Ford Fusion has a recall for this but the dealer is saying there is not for my car. This seems to be an extensive problem with his car and a expensive repair. Electric steering rack failed

- Burlington, MA, USA

problem #1261

Dec 122023

Fusion

  • miles
At about 98500 miles, power steering stopped working. 2 alternating dash warning lights kept flashing; Service Advance Trac, Power Steering Assist Fault. This sounded like it related to a known recall for electronic steering problem for my year and model but, Ford said my Vin was not included. I brought it to the dealer, with white knuckles, as it was very hard to turn the wheel and if I had to make a quick steering move to avoid an accident, I don't think I would've been able to. The dealer (Balise Ford, Hyannis MA) performed an expensive repair as follows: They said steering angle sensor signal invalid and PSCM internal failure. They replaced steering rack, tie rods and jam nuts. They performed PMI and configured PCSM. Aligned vehicle. I still think my service should have been performed with compensation from Ford but, they did not.

- North Truro, MA, USA

problem #1260

Dec 152023

Fusion

  • 162,067 miles
The contact owns a 2012 Ford Fusion. The contact stated that while pulling out of a parking lot and attempting to merge into traffic, the steering wheel became extremely difficult to steer the vehicle. The contact attempted to reset the power steering however, the functionality failed to return. The contact continued to drive without power steering assist. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed and needed to be replaced. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the dealer for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 162,067.

- Detroit, MI, USA

problem #1259

Nov 202023

Fusion

  • 55,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the Power Steering Assist Fault message was intermittently displayed, causing the steering wheel to become firm. The vehicle was taken to an independent mechanic, who retrieved DTC Code: U3000-49 and determined that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 55,000.

- Foster City, CA, USA

problem #1258

Dec 112023

Fusion

  • miles
Power steering assist stopped working, it is available for inspection upon request. Risk of injury or death from potential crash. As driving lost power steering on highway as following a left curve at 58 mph, heard beeping and light came on that power steering assist fault came on, then I was shot across the highway into oncoming traffic lane and left tires hit the gravel and dirt, I was able to correct the vehicle but still no power steering working. No confirmation from dealer or service center yet. No inspections yet. First appeared on 12/09/23, power assist fault warning came on, shut car off let sit 5 min, then worked fine until 12/11/23 where incident above happened. Has not worked since then.

- Rochester , MN, USA

problem #1257

Dec 112023

Fusion

  • miles
The contact owns a 2012 Ford Fusion. The contact stated that while the husband was driving approximately 40 MPH the electric power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who informed that the steering gear needed to be replaced and the steering control module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 103,103

- Bonne Terre, MO, USA

problem #1256

Dec 072023

Fusion

  • 204,297 miles
The contact owns a 2012 Ford Fusion. The contact stated that when her daughter shifted the vehicle in reverse the steering wheel was stiff. The vehicle was towed to the residence. The vehicle was diagnosed by a mechanic at the residence and the contact was informed that the steering gear needed to be replaced. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to help. The contact believed that the failure to be associated with an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 204,297.

- Eight Mile, AL, USA

problem #1255

Dec 082023

Fusion

  • 125,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving at 35 MPH, the "Power Steering Assist Fault-?? message was displayed, and the contact became aware that the electric power steering was not functioning properly. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The failure mileage was 125,000.

- Columbia, SC, USA

problem #1254

Sep 252023

Fusion

  • miles
I had purchased the vehicle wrecked from an auction. I was driving this vehicle back in September and the power steering went out I have had no power steering since I have brought it to the attention of Ford motor company that they needed to do an investigation into their Ford fusion years 2011 and 12 along with prior years due to the fact that so many have no power steering I do not see the point of having my power steering fixed or my airbags fixed if I cannot get both fixed at the same time and I believe that the power steering is a safety issue it is illegal to drive without power steering I did not know that

- Orleans, IN, USA

problem #1253

Nov 272023

Fusion

  • miles
Dashboard displays 'Power Steering Assist Fault', and the steering wheel is locked (unable to turn it) It appeared on the dashboard when car was started to drive back home from work on Nov 27, 2023. It was the first time this message has appeared. There were no other warning signals about steering issues before this event. All other systems appear to be working (Engine start, Throttle, Gear change, Brakes, etc.). Because steering is locked the vehicle is not drive-able. It was towed to Northampton, MA, Ford dealership for troubleshooting. Ford dealer said the remedy is to replace the steering system. Their rough estimate for the repair is $2600. They also said there is a recall to replace the steering system for this 2012 Ford Fusion. Upon checking with Ford company (Case# [XXX]), they refused to cover the cost of replacement due to time limits, even though it is clearly their design/manufacturing defect. The vehicle has about 110,000 miles and has been well maintained as per Ford's recommended service schedule. Based on industry standards and my own experience, the car should have a lot of remaining years of service. Ford should accept ownership of the problem and replace the steering system at no charge to me - their customer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Eagan, MN, USA

problem #1252

Nov 252023

Fusion

  • 154,000 miles
The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 55 MPH, the steering wheel became inoperable. The contact stated that the steering wheel was difficult to turn. The power steering assist warning light was illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred to the NHTSA Hotline. The failure mileage was approximately 154,000.

- Chico, CA, USA

problem #1251

Nov 292023

Fusion

  • 156,070 miles
The contact owns a 2012 Ford Fusion. The contact stated while driving 20-25 MPH in a parking lot, the steering wheel seized. The message "Service Power Steering Now" was displayed. The contact parked the vehicle. The vehicle was towed to the residence. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 156,070.

- Sacramento, CA, USA

problem #1250

Nov 012022

Fusion

  • 168,000 miles
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the message "Power Steering Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 168,000.

- Apopka, FL, USA

problem #1249

Nov 012022

Fusion

  • 168,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 40 MPH the message "Power Steering Fault" had displayed and the steering wheel became difficult to turn in either direction. Also, while operating the vehicle the airbag warning light would remain illuminated. The cause of the failures were not determined. The manufacturer and local dealer were contacted but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000(Steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 168,000.

- Apopka, FL, USA

problem #1248

Nov 052023

Fusion

  • miles
I was experiencing steering wheel issues last year I felt a dragging and pulling underneath the car... I had to pull over because my car was slowing down and i felt a tugging and pulling underneath the car.. I thought it was my brakes or transmission, but it was the steering....I Paid over $2,000 to fix it at the dealership ! It was a 2012 Fusion.. It was the rack and pinion and bolts that needed replaced.. One year later it was the same problem again!!! I took it back to the dealership to fix it again... The front steering wheel is still not the same.. I have had the car about 6 years...I believe there were a recall on the bolts that I had to pay to replace also..

- Dayton, OH, USA

problem #1247

Nov 262023

Fusion

  • miles
Unknown the light just popped on asking me to service power steering now

- Kansas City, MO, USA

problem #1246

Sep 012023

Fusion

  • 211,308 miles
The contact owns a 2012 Ford Fusion. The contact stated while driving 70 MPH, the electric power steering assist became inoperable. The service power steering message was displayed. The contact was able to pull over and use another vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 211,308.

- Linville, VA, USA

problem #1245

Jan 012023

Fusion

  • 110,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that while driving 10-35 MPH, the power steering became inoperable. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not contacted. The approximate failure mileage was 110,000.

- Ottumwa, IA, USA

problem #1244

Nov 052023

Fusion

  • 104,000 miles
The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 35 MPH, the contact became aware that the power steering assist fault and an audible warning chime sounded. The contact stated that he was able to drive the vehicle back to his residence. The contact drove the vehicle to a dealer where it was diagnosed that the power steering assist module and the rack and pinion gear needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 104,000.

- Fairview Park, OH, USA

problem #1243

Sep 152023

Fusion

  • 160,000 miles
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering assist was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 160,000.

- Athens, AL, USA

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