10.0
really awful- Crashes / Fires:
- 44 / 2
- Injuries / Deaths:
- 13 / 1
- Average Mileage:
- 71,102 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving as normal, went to pick up my siblings to go see our dad. A couple minutes after driving from getting my siblings, my car message center said service power steering and service advancetrac. I was able to make it to my destination without any steering problems. I turned my car off when I got to my dad's and when I turned it back on to leave the steering wheel was locked and my message center said to service power steering now and service advancetrac. 3 days later I have a low tire pressure warning.
- Lynchburg, VA, USA
The contact owns a 2012 Ford Fusion. While operating the vehicle, the "power steering failure" indicator illuminated. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
- Roswell, NM, USA
The contact owns a 2012 Ford Fusion. While driving approximately 20 mph, the "service power steering now" message appeared and the vehicle lost power steering ability. The vehicle was taken to an independent mechanic who determined that the power steering sensor failed and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.
- Crown Point, IN, USA
Power steering recall- my son was driving home when his power steering went out. This was recently fixed by the recall in Aug 2017, and it went out again. He nearly was hit due to the car veering when he was driving. This needs addressed and fixed again!! he cannot afford to pay $1500+ to get this fixed again!
- Canal Winchester, OH, USA
My son was driving home when his power steering went out. We checked under the hood, and the plug for the power steering is missing. I'm so glad he or anyone else wasn't injured.
- Canal Winchester, OH, USA
Takata recall as of today May 10,2019 we have not recieved any recall order for air bags system.also our car is loosing power while driving it.to a complete stall. This is be address with our mechanic, several attempts to repair.issues continues
- Edinburg, TX, USA
Power steering assist fault indicator. Vehicle lost power steering and had to be parked. After vehicle sat few hours the power steering reset and the indicator was off and everything back to normal. Wife is now afraid to drive vehicle in case it happens again.
- Olathe, KS, USA
Steering wheel has been right for a little more than a month. Dealership is unable to help me and I am still making payments on a vehicle that had a recall. 'takata inflator' I have an open recall for my airbags. I need answers on what to do next, selling a car with an open recall should be illegal.. I take my kids to school every morning. Please help!!!
- Houston, TX, USA
The contact owns a 2012 Ford Fusion. Shortly after owning the vehicle, the steering wheel became difficult to turn in either direction. Mac haik Ford (10333 katy fwy, houston, tx 77024, (713) 932-5000) was notified of the failure. An independent mechanic stated that the failure was related to NHTSA campaign number: 15V340000 (steering). Upon speaking to the manufacturer, the dealer indicated that a software update was provided per an unknown recall before the contact owned the vehicle. The manufacturer was contacted and did not assist. The contact felt that the remedy failed to provide a permanent repair. The failure mileage was not available.
- Houston, TX, USA
I informed my Ford dealer during an air bag recall that I was also experiencing problems with the steering on the car. Regardless if the car was moving or stopped, turning the steering from the 12 O'clock position either right or left, it would try to "jump" to the 10 or 2 O'clock position. It was disturbing enough that my wife would no longer drive the car. After diagnosis, the dealer informed me the problem was with the power steering gear assembly, the repair cost would exceed 2000 dollars. Ford has had so many problems with the steering on these cars that the NHTSA issued a recall on this a couple of years ago (15S18). The problem is severe enough that Ford has extended the warranty for the power steering assembly to 150,000 miles (15N01) my car has 82,000 miles on it. The warranty only works if certain diagnostic trouble codes pop up during diagnosis. Since my car did not suffer a complete failure I was not covered under the extended warranty. If you read through the NHTSA complaints, many consumers had complete power steering failures but also did not meet Ford requirements for warranty repair! if you view NHTSA complaint section on the 2012 Fusion. There are a total of 1601 complaints as if this writing for this vehicle - almost 50% deal with just the steering! the NHTSA has completely let Ford off the hook on this issue. Instead of insuring the public safety, the NHTSA has allowed Ford to create a new income stream. Is the NHTSA waiting for a Ford owner to lose control of their car and slam into a mini van full of kids before requiring the manufacture to completely rectify this safety hazard? reprogramming a control module and allowing the manufacture to refuse to provide extended warranty repairs is not cutting it.
- Chicago, IL, USA
Shortly after purchasing our 2012 Ford Fusion & picking up our 9yr old daughter from school one day, I found myself in a scary situation just a few yards from my driveway. With our neighborhood being a turn off of a 4-lane highway, when attempting to make that turn that day, the power steering went out resulting in it being very difficult to manuver the turn landing my daughter & I off the road & in the ditch after getting it to the dealership, they found the problem resulted from a recall on the vehicle that needed repairing however, the dealership also discovered the recall had already been performed when owned by previous owner. The recall performed before had failed & was not a solution as the repair needed to be performed again. The problem was, when the dealership notified me about the recall, I was told I would be responsible for the cost of the recall because the manufacturer said when the recall was performed the first time, a 90 day warranty was placed on the recall that if it needed performing again, I would be responsible for the repair cost. My confusion is, if there is a recall on the car because of a safety issue discovered & you're notified of the recall & to bring it in to be repaired... shouldn't that repair also be a solution & if so, why is there a warranty placed on the solution? my understanding, a solution had not been found, resulting in the manufacturer knowing before the recall would need to be performed again and again costing them a great loss. At the time, I could not afford the large lump sum cost of the recall work & with the car not drivable, needing a vehicle daily for traveling to & from my job 60 miles, obtaining a drivable car also obtained another monthly payment & after obtaining that drivable car, I found myself not being to afford both car payments resulting in the one not drivable obviously to be repossessed & us sued.
- Tallassee, AL, USA
2012 Ford Fusion power steering failure almost set off recalled passenger side airbag with young passenger I. front passenger seat. I was making a U-turn doing about 7 mph when I lost power steering and nearly hit the car pulling out from the service station. Loss of power steering could have caused fatality or serious injury to my passenger due to the faulty airbag deployment. I purchased the pre-owned vehicle on 4/19/2019. Lost power steering on 4/20/2019. The vehicle is at the dealer as of today 4/22/2019 for the airbag recall but, delaet is saying Ford may not cover the power steering recall if diagnostic machine doesn't produce certain costs. This is a huge safety issue! loss of power steering + faulty airbag = serious injury or death. Any report of power steering loss should = safety recall.
- Chiloquin, OR, USA
There's a intermittent power steering failure. That's dangerous because is impossible drive when the failure appears.
- Hawthorne, CA, USA
Driving on highway and msg popped up and said service powertrac and service power steering now. Steering wheel locked up and became hard to turn.
- Del, OK, USA
Advanced track service power steering
- Saint Paule, MN, USA
Power steering assist failure message showed up on the dash December 2018 and just recently appeared on April 9, 2019. There was no power steering at all and made impossible to drive. Car was recently purchased in July of 2018 and it was used.
- Axton, VA, USA
My vehicle had a recall for my steering wheel. The steering wheel is so hard. No one is willing to help me. I need some answers ! why did they sell me a car with a recall??
- Houston, TX, USA
While driving down the highway last night an alarm went off on my dash reading: "service power steering now" seconds later a second warning dinged explaining to "service advance trac". as well a picture lit up on the dash representing "advancetrac" service. My car started to veer right while I was holding the steering wheel. I tried straightening back to avoid hitting the cars next to me but the steering wheel was way off track, not aligned with my tires. This has never happened before so I am very concerned. Once I was able to get home safely I looked up the issue & theres a recall for some of my exact car models. I checked my tires, reset my battery turned the wheel but no change and my car is still in good condition. The air bag sign is on now & has not went off. I have had another recall failure in the past that started while driving in the middle of traffic. I just hope I dont die during the next system failure.
- Miami, FL, USA
I was driving my 2012 Ford Fusion to work one day when suddenly I got an alert reading "service power steering now" and was no longer able to use my power steering which made turning extremely difficult. I was on a highway and had to pull over and park in the closest fuel station.
- Dover, DE, USA
- Houston, TX, USA