The contact owns a 2012 Ford Fusion. While driving, the steering wheel seized and became difficult to turn. Also, the traction control warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. The vehicle was restarted, but the failure recurred. The contact drove home without power steering ability. The contact called Ford of monroeville (3696 william penn hwy, monroeville, pa 15146, (412) 856-0600) and scheduled a diagnostic appointment. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000. The consumer stated the vehicle was repaired at the owner's cost and wants to be reimbursed for the repairs.

- Pittsburgh, PA, USA

The contact owns a 2012 Ford Focus. While driving 5 mph, the vehicle lost power steering ability and the power steering warning indicator illuminated. The contact restarted the vehicle and the failure recurred. The contact notified the manufacturer of the failure and was referred to NHTSA. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 75,000.

- Austin, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated that the power steering was faulty and the steering wheel could not be turned. The vehicle had to be left at the scene of the failure. Also, 'service power steering' appeared on the instrument panel. The contact called an independent mechanic who stated that the vehicle's warranty was expired. The manufacturer was made aware of the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 151,000. The VIN was invalid.

- Long Beach, CA, USA

The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering failed without warning. The contact stated that it was difficult to maneuver the vehicle. The vehicle was not diagnosed or repaired. The local dealer was not contacted. The manufacturer was informed of the failure. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The approximate failure mileage was 92,708.

- Mc Kee's Rocks, PA, USA

'takata recall' I was driving on a city street approx. 40mph when all of the sudden lights and sounds on dash board went off stating service power steering and service advance auto trac after pulling over turning the car off then back on you no longer could steer or drive the car.

- Massillon, OH, USA

The contact owns a 2012 Ford Fusion. While driving at an unknown speed, the steering lost power and the service power steering indicator illuminated. The vehicle was taken to autonation Ford frisco (972-763-5523, located at 6850 hwy 121, frisco, tx 75034) and was informed that there was no recall. The vehicle was taken to an independent mechanic who diagnosed it and reset an unknown code; however, the failure recurred. The vehicle was taken back to the same independent mechanic, but was not repaired. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 100,800.

- Frisco, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated that the power steering stopped functioning when the air pressure in the tires was low. In addition, the power steering became difficult to turn and the tire pressure warning indicator illuminated. Crain Ford of jacksonville (1800 school dr, jacksonville, ar 72076, (501) 436-4950) was informed of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 115,000.

- Mcray, AR, USA

The contact owns a 2012 Ford Fusion. While the contact's daughter was driving in reverse, the steering wheel became difficult to turn. An unknown message displayed on the instrument panel regarding the power steering. The vehicle was not able to be driven. The contact associated the failure with NHTSA campaign number: 15V340000 (steering). The contact called sarasota Ford (located at 707 S Washington blvd, sarasota, fl 34236, (888) 349-4989) and notified them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 160,000.

- Sarasota, FL, USA

Power steering assist message appeared on display. Checked manual. Said to turn off and restart. Did that and it disappeared. It continue to happen more frequently. Took it to Ford dealer. Yes there was a recall on the power steering control module. (15S18). This recall is only good for 10 years or 150,000 miles. My vehicle has 152,000 miles. Said I did not qualify for recall. Called Ford customer service and was told there was a program (15N01) update and dealer would need to submit approval request. Did these steps and dealer said it was denied so to fix problem I will need to assume the cost myself.

- Cortez, CO, USA

The contact owns a 2012 Ford Fusion. The contact stated that the steering wheel failed to turn and the power steering fault indicator illuminated. The contact called sames motor company (6001 san dario ave, Laredo, tx 78041) to notify them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 60,000.

- Laredo, TX, USA

When I purchased my vehicle it had no recalls that I was aware because I was told a vehicle can't be sold with a recall. I began having problems with the power steering and the steering when it rains had to pull over because the car started to tail spin I was very scared the vehicle began to fish tail and because of the power steering problem had minimal control.this is a very expensive repair which should not be pasted on to there customers.I was told by Ford they can't help me.I am the new owner so Ford should fix my problems with this car.it is a safety

- Indian Head, MD, USA

Power steering suddenly stopped working. It started when the car was turned on and would say "power steering fault" and if I restarted the car it would go away. It would work on and off. It eventually stopped working altogether.

- Suffolk, VA, USA

Ford 2012 Fusion sel power steering control module failure: After receiving Ford recall notice 15S18 regarding the power steering control module, I returned my car to the local Ford dealership on 08/06/15 to have the recall complied with. After completion of the recall, the service receipt noted no replacement parts were installed, only a "reprogram of the power steering control module". now in June 2019, the car has displayed a "power steering assist" fault on the instrument cluster 4 times within the last 6 days. The fault code did extinguish after turning the ignition to "off" and restarting the car. This happened twice when the car was cold after sitting and backing up from a parking space, once after the car was driven, but after startup and engaging "drive", and again hot when backing out of a parking spot. Today I drove the subject car to the local dealership and discussed my options for repair with the Ford service manager. He explained that the probability of the power steering control module was pretty high and the faults would continually get worse (more often?) with time. He explained that once the recall was complied with, Ford considers the recall closed and any repairs/ faults after the recall at that time were the responsibility of the customer at the estimated cost of $2,220. The service manager offered a diagnostic check for $119. I decided not to have the diagnostic service performed believing that the service manager's opinion of the faulty power steering control module and my experience were enough to conclude a faulty power steering control module. It seems that the faulty module, especially because it was never replaced at the time the recall was complied with, should be the full responsibility of Ford. The part is bad! it just didn't test bad at the earlier date. It still proved bad/ faulty.

- Senoia, GA, USA

The contact owns a 2012 Ford Fusion. While driving 35 mph, the steering wheel became difficult to turn to the right and the traction control warning indicator illuminated. The vehicle stalled in the middle of the road. The vehicle was restarted and was towed to walterboro Ford (located at 902 bells hwy, walterboro, SC 29488, (843) 549-5581) to be diagnosed. The results were unknown at this time. Upon investigation, the contact associated the failure with NHTSA campaign number: 15V340000 (steering). The manufacturer was notified. The failure mileage was 215,000.

- Walterboro, SC, USA

Steering locked up while driving, took into dealership said it was the control arms 2 weeks later same thing happened, steering locked

- New Glarus, WI, USA

My wife was driving this vehicle turning a curb. The power steering failed causing my wife to hit the curb causing significant suspension and body damage to my vehicle. There is a recall on the 2012 Ford Fusion for this matter but Ford claims that my VIN# is not included. Please investigate because someone could lose their life in the next incident.

- Pinson, AL, USA

There was a recall for the power steering assist and it was Y taken in for service last year and today the power steering assist came on twice and I lost all power steering while driving the vehicle thank goodness I want going to fast and was able to pull the vehicle over and shut it off and back on and it was working again. This had happened a few months ago as well.

- Rogers, AR, USA

The contact owns a 2012 Ford Fusion. While driving various speeds, the steering wheel became difficult to turn and the traction control warning indicator illuminated. The vehicle was taken to prince Ford of douglas (109 westgreen rd, douglas, ga 31533, (912) 384-2600) where it was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown.

- Douglas, GA, USA

Electric power assist steering seized up and almost impossible to turn when at a stop, harder to turn than manual steering. There is a recall for this: Ford # 15S18, NHTSA # 15V340000 but upon contacting local dealership and Ford they say my vehicle is not in that recall, unsure of how it isn't because it is in the date period and manufactured at hermosillo, Mexico.

- Farmington, MO, USA

The contact owns a 2012 Ford Fusion. While the contact was adding air to one of the tires on the vehicle, the "service power steering now" and "service advancetrac" messages appeared on the instrument panel. Also, the steering ability became difficult while driving to the contact's residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.

- Houston, TX, USA