Shortly after purchasing our 2012 Ford Fusion & picking up our 9yr old daughter from school one day, I found myself in a scary situation just a few yards from my driveway. With our neighborhood being a turn off of a 4-lane highway, when attempting to make that turn that day, the power steering went out resulting in it being very difficult to manuver the turn landing my daughter & I off the road & in the ditch after getting it to the dealership, they found the problem resulted from a recall on the vehicle that needed repairing however, the dealership also discovered the recall had already been performed when owned by previous owner. The recall performed before had failed & was not a solution as the repair needed to be performed again. The problem was, when the dealership notified me about the recall, I was told I would be responsible for the cost of the recall because the manufacturer said when the recall was performed the first time, a 90 day warranty was placed on the recall that if it needed performing again, I would be responsible for the repair cost. My confusion is, if there is a recall on the car because of a safety issue discovered & you're notified of the recall & to bring it in to be repaired... shouldn't that repair also be a solution & if so, why is there a warranty placed on the solution? my understanding, a solution had not been found, resulting in the manufacturer knowing before the recall would need to be performed again and again costing them a great loss. At the time, I could not afford the large lump sum cost of the recall work & with the car not drivable, needing a vehicle daily for traveling to & from my job 60 miles, obtaining a drivable car also obtained another monthly payment & after obtaining that drivable car, I found myself not being to afford both car payments resulting in the one not drivable obviously to be repossessed & us sued.

- Tallassee, AL, USA

2012 Ford Fusion power steering failure almost set off recalled passenger side airbag with young passenger I. front passenger seat. I was making a U-turn doing about 7 mph when I lost power steering and nearly hit the car pulling out from the service station. Loss of power steering could have caused fatality or serious injury to my passenger due to the faulty airbag deployment. I purchased the pre-owned vehicle on 4/19/2019. Lost power steering on 4/20/2019. The vehicle is at the dealer as of today 4/22/2019 for the airbag recall but, delaet is saying Ford may not cover the power steering recall if diagnostic machine doesn't produce certain costs. This is a huge safety issue! loss of power steering + faulty airbag = serious injury or death. Any report of power steering loss should = safety recall.

- Chiloquin, OR, USA

There's a intermittent power steering failure. That's dangerous because is impossible drive when the failure appears.

- Hawthorne, CA, USA

Driving on highway and msg popped up and said service powertrac and service power steering now. Steering wheel locked up and became hard to turn.

- Del, OK, USA

Advanced track service power steering

- Saint Paule, MN, USA

Power steering assist failure message showed up on the dash December 2018 and just recently appeared on April 9, 2019. There was no power steering at all and made impossible to drive. Car was recently purchased in July of 2018 and it was used.

- Axton, VA, USA

My vehicle had a recall for my steering wheel. The steering wheel is so hard. No one is willing to help me. I need some answers ! why did they sell me a car with a recall??

- Houston, TX, USA

While driving down the highway last night an alarm went off on my dash reading: "service power steering now" seconds later a second warning dinged explaining to "service advance trac". as well a picture lit up on the dash representing "advancetrac" service. My car started to veer right while I was holding the steering wheel. I tried straightening back to avoid hitting the cars next to me but the steering wheel was way off track, not aligned with my tires. This has never happened before so I am very concerned. Once I was able to get home safely I looked up the issue & theres a recall for some of my exact car models. I checked my tires, reset my battery turned the wheel but no change and my car is still in good condition. The air bag sign is on now & has not went off. I have had another recall failure in the past that started while driving in the middle of traffic. I just hope I dont die during the next system failure.

- Miami, FL, USA

I was driving my 2012 Ford Fusion to work one day when suddenly I got an alert reading "service power steering now" and was no longer able to use my power steering which made turning extremely difficult. I was on a highway and had to pull over and park in the closest fuel station.

- Dover, DE, USA

I was driving 25 mph and the steering wheel got hard to turn now is too hard to turned

- Lynn, MA, USA

I was driving to work when a light popped up saying "service steering". it was fine until I turned off the car and then started it later, when it wouldn't turn without excessive force.

- Durham, NC, USA

The steering wheel is hard to drive and "steering power system" on dashboard.

- Lynn, MA, USA

I took the car to the dealership because suddenly the power steering went out when I had a flat tire. They sent me an estimate and I did not agree to a $135 diagnostic fee when there was a recall on this specifically. I took the car back, they kept my wheel and stated that they did the recall work on both the airbag and the steering, but neither was performed. Now I'm left without a wheel and still riding on a do nut and still no power steering. This is coggin Ford, atlantic blvd jax,

- Jacksonville, FL, USA

The contact owns a 2012 Ford Fusion. While attempting to drive out of the parking lot, the power steering failed and caused the steering wheel to seize. The vehicle was towed to all american Ford in paramus (375 NJ-17, paramus, NJ 07652) where it was diagnosed that the steering column needed to be replaced. The Ford manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The approximate failure mileage was 70,000.

- Ridgewood, NJ, USA

Driving when all of a sudden I could not steer my car. Power steering assist fault message.

- Wareham, MA, USA

The contact owns a 2012 Ford Fusion. While driving 25 mph, the service power steering warning indicator illuminated and the steering seized. The vehicle was taken to paul miller Ford (located at 975 E new circle rd, lexington, ky 40505, (888) 776-0844) where it was diagnosed that the power steering gear and steering rack needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Winchester, KY, USA

On March 11, 2019 as I was driving on the highway, the steering wheel locked up and with all my strength was barely able to navigate my 2012 Ford Fusion safely to my home. During this incident I had the 'service power steering now' indication on the ipc (instrument panel cluster) as well and an advantrac (Ford's traction control system) light. The following day I called and asked the Ford service advisor if there had been a recall in the past for power steering issues on this model. He said no but for me to take the car in for a diagnostic check. I had my car towed to corwin Ford on March 12 for a check-up. On such date I get a call from corwin Ford noting they would need to replace epas and front suspension front and rear lower control arms for $3,420. And once again, the service advisor stated that there had never been a recall for this issue. I can't afford to fix this issue and will be having my car towed back to my house tomorrow. I paid Ford $144 today for the service check.

- Pasco, WA, USA

The contact owns a 2012 Ford Fusion. The contact stated that the power steering was faulty. The steering wheel seized and would not move. When the contact's son brought the vehicle home from college, the steering wheel was fine. When the contact attempted to drive the vehicle, the steering wheel seized again. The vehicle was included in NHTSA campaign number: 19V001000 (air bags). Also, the power steering warning indicator was illuminated. The vehicle was taken to gillie hyde Ford (610 happy valley rd, glasgow, ky 42141) where the mechanics only repaired the air bag and were waiting for the contact to give permission to service the steering wheel. The dealer stated that the vehicle was not included in any steering recalls. The contact was holding off on the steering repair until a recall was issued; however, the dealer stated that the vehicle was out of warranty. The power steering was not repaired. The manufacturer was made aware of the issue/problem on Monday, 4/1/19. They said this vehicle was not covered under the recall. They refused to provide any assistance with checking the vehicle or making repairs. The failure mileage was 87,000.

- Glassco, KY, USA

Vehicle was stationary when power steering went out and advance trac. Dealership fails to acknowledge why they advise a new power steering rack and new control arms. Was told control arms are seizing up putting too much stress on the power steering and shortening it out. Why not perform the recall work first to see if it fixes it rather than propose almost $4,000 worth of repairs? the recall I'm referring to is 15V340 and 15S18

- Jacksonville, FL, USA

Power steering went out following a flat tire.

- Springfield, IL, USA