The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated the steering wheel became difficult to turn. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the steering gear box had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

- Cincinnati, OH, USA

One week ago I started experiencing a grinding noise when steering my vehicle, at any speed. The steering also catches in certain positions and becomes difficult to turn. The issue can be isolated to the electronic power steering gear in my vehicle: the grinding persists after disconnecting the tie rods, but disappears after disconnecting the steering column. I have a 2012 Ford Fusion with 104,000 miles on it. It has been well maintained and driven carefully for its whole life with zero accidents or failures. The steering issue appeared suddenly and spontaneously. There are no warning lights, or service codes, but the steering is clearly failing and making the vehicle unsafe to drive. Power steering failures at speed are unsafe and can cause accidents. Recall 15S18 and extended warranty 15N01 specifically address this faulty part in 2011-2012 Ford Fusions and many other vehicles. Because my vehicle is 2 months outside of the manufacture date range, it is not covered by this recall. However, it is built in the same plant with the same faulty part number. This leaves me with either a $2000+ repair, or I can drive with faulty power steering which is not only a major safety issue but one that is known to Ford as well as the NHTSA. Ford is refusing to cover the cost of this repair and additionally want to charge me diagnostic labor which I don't think I should be responsible for. Please look into this issue further and hold manufacturers accountable for replacing their faulty parts. Thank you.

- Kirkwood, MO, USA

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the message -??Power Steering Assist Fault-?? was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the power steering rack had failed and needed to be replaced; however, the Extended Warranty had past the 10-year limitation and was expired; therefore, there would be no coverage on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was no longer covered under the Extended Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 40,000.

- Austin, TX, USA

When getting my car I started the car the steering was stiff and a Power steering assisted fail came across my dash so I turned of the car and restarted the car and it was find. I have had to repeatedly do this on several times.

- Hopewell, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated. The vehicle was slowly driven to the residence. The contact parked the vehicle and turned the vehicle off. The following day, the vehicle was started, and the power steering function was inoperable. The contact stated that the steering wheel had seized. The vehicle was towed to the dealer; however, the vehicle had not been diagnosed. The contact referenced NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

- Troy, MI, USA

Power steering service, advancetrac warning and symbol on dash light came on as a message when car was shut off and restarted there was no power steering

- Lake Butler, FL, USA

The contact owns a 2012 Ford Fusion. The contact stated after starting the vehicle, the Power Steering Fault message displayed on the instrument panel. The contact restarted the vehicle, and the message was no longer displayed. The VIN had been included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the dealer where it was determined that because the Powertrain Control Module (PCM) was already updated, a diagnostic test nor the software update was not necessary. After the recall was removed from the VIN, the contact stated that after parking the vehicle and then restarting the vehicle, the steering wheel seized. The contact stated that the power steering assist fault message and the Service Auto Tech Issue messages were displayed on the instrument panel. The vehicle had been returned to the dealer where it had been diagnosed that Power steering rack had failed. The contact stated that the failure was related to Customer Satisfaction Program: 15N01; however, the vehicle had exceeded the 10-year limitation. The vehicle had not been repaired. The manufacturer had been made aware of the failure and denied coverage under Customer Satisfaction Program: 15N01. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 71,000.

- Paulina, LA, USA

When driving or when parked it-??s hard to turn the wheel both ways and that-??s very dangerous when driving in the road.

- Raleigh, NC, USA

When driving the vehicle and making a turn (doesn't matter which direction) the steering column appears to be stiff and I have had a mechanic take a look at it without confirmation of the cause. There are no warning lights coming on to advise what could be causing the issue. This occurs on a random basis without warning and my concern is if it seizes while on the highway I could potentially be the cause of my death and worse, someone else.

- Waukesha, WI, USA

My steering assist system goes of at odd times, and the acceleration it does tiny tugs, and my suspension it rattles, over street bumps, , can it be fixed by a dealership, cause it-??s my only vehicle ? I have and plus I-??m on ssdi income and I can-??t afford major repairs, like these, and if so have the car fully inspected just in case I-??m missing something, oh and also there-??s a popping noise coming from the front of the car..

- Lindsay, CA, USA

Power steering issue. Mechanic said the rack and pinion needs to be replaced. FORD apparently had a recall or a customer service satisfactory advisory placed, 15N01, regarding the power steering issue. However, we were never notified of the issue until this happened 2 days ago. I-??ve been searching for part prices or way to fix it when I stumbled on countless webpages explaining the recall and also a Reddit page with people explaining similar issues over the last 2 year of this happening and never being notified by Ford. Ford says there-??s no recalls and nothing they can do-??

- Tacoma, WA, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the steering wheel seized, causing the steering wheel to become difficult to turn. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed power steering control module (PSCM) failure. The contact was informed that the power steering control module needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

- Bossier City, LA, USA

The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. This poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. I am deeply concerned about the well-being of all individuals involved. The vehicle is available for inspection upon request. I have reached out to the dealership regarding the car's issues, providing them with the necessary information and VIN number. However, they have informed me that the repairs are not covered. Despite highlighting the safety implications of the problem, their response lacked concern or interest. It is worth noting that numerous online sources indicate that 2010 to 2012 Ford Fusions should undergo repairs and reprogramming as part of safety recalls. The dashboard warning light specifically indicates a need for steering service, yet Ford Motor Company has failed to take responsibility and address this widespread safety issue. This situation exemplifies the lack of priority Ford places on their customers' safety.

- Coshocton, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed and pulling into the driveway, the contact became aware of a failure with the steering wheel. The contact stated that the sterling wheel seized and became difficult to turn. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

- Rockbridge, OH, USA

The contact owns a 2012 Ford Fusion. The contact stated that when the vehicle was started, the steering wheel was firm. The contact shifted into drive (D) but the vehicle did not steer as intended. The vehicle was towed to a dealer where it was diagnosed that the steering gear needed to be reprogrammed and the steering rack needed to be replaced. The steering gear was reprogrammed but the vehicle was not repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the steering rack needed to be replaced; however, the vehicle was not repaired. The vehicle was taken to a different dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,036.

- Enfield, NH, USA

I spoke with Ford today because my 2012 Ford Fusion keeps saying Power Steering Assist Fault, and also throwing DTC code (U3000-96). This DTC code is under a Safety Recall which on Fords website does not expire. Customer Satisfaction Program Recalls can expire by date or mileage. Ford continues to say that the recall has expired. Being forced to drive the car is starting to take a physical effect on my body.

- Rolla, MO, USA

The power steering failed. It showed an error code saying power steering fault and was nearly impossible to steer. If this happened while I was driving on the highway I could have died and therefore I feel it is a major safety concern.

- Neenah, WI, USA

My 2012 Ford Fusion purchased March 3rd 2024 would sometimes display "Power Steering Assist Fault", shutting off the car and restarting made it stop, until 2 days ago. Now it is displaying "Power Steering Assist Fault" and shutting it off and restarting is not fixing it. Steering is incredibly hard to do. I called Ford two days ago and they told me that the recall had already been repaired, I asked if it was the update or if the part was replaced and they said it did not matter, I attempted to argue that if one solution was done and the problem reappears maybe it needed both solutions done to be completely fixed, Ford disagreed. When I spoke to a local Ford dealership they stated that on October 21st 2019 they found the recall number 15S18, and it was reprogrammed.

- Rolla, MO, USA

Electric power steering failure was under recall 15S18 but ended 2 years ago needs to be service. I have no power steering in my car and is a major safety issue

- Kingwood, TX, USA

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel was difficult to turn in either direction. The contact stated that the power steering assist and traction control warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 202,000.

- Ontario, OR, USA