The contact owns a 2013 Ford Fusion. The contact stated that upon entering the vehicle, she observed that the driver's side door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number:?20V331000 (Latches/Locks/Linkages), and the VIN was included, but parts had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 122,000.

- Lake Geneva, WI, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front driver-??s side door failed to remain closed; and the rear passenger-??s side door would not open as designed. The vehicle was taken to the local dealer who diagnosed that the locking mechanism for the doors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted regarding the failure. The approximate failure mileage was 90,000.

- Waco, TX, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine overheating message was displayed. Additionally, there was smoke coming from underneath the hood. The contact stated that she veered to the side of the road until the vehicle cooled down. The contact then continued driving. The contact stated that the failure reoccurred several times while driving. The contact would veer to the side of the road and add coolant to the vehicle. The vehicle was taken to the dealer where an unknown repair was completed. The contact also stated that the front driver's side door would fail to close securely. The dealer repaired all four doors under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). Additionally, the contact stated that the vehicle would fail to start immediately after refueling. The contact stated that she had to quickly depress the accelerator pedal after depressing the brake pedal to start the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 233,000.

- Natchitoches, LA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at 10 MPH and exiting a parking lot, the rear passenger-??s side door opened independently. The contact used the seat belt to keep the securely closed. The dealer was contacted. The vehicle was included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer was contacted and stated that an authorized dealer had to repair the vehicle. The manufacturer suggested that the local dealer be contacted. The vehicle was not repaired. The failure mileage was 137,149.

- Schenectady, NY, USA

The door is not latching shut it pops open when it feels like it. Driving down the street in the door popped open and it wouldn't shut also seems like the transmission won't stay in park at times it jumps when I'm driving it takes a while for it to go into gear I had it in park one day and the car was still moving

- Clifton Park, NY, USA

I have had 2 door latch failures on my vehicle within 7 months of each other. The first one was my driver door, 2nd failure was my rear passenger door. I contacted Ford Motor Corporation, and they advised me these were supposedly already fixed under the recall that the vehicle previous had. The first door latch failed on 07/06/2019, the 2nd failure happened on 1/19/2020. The failure has caused the doors open and not latch close even when the vehicle is in motion. I have had to pay for both of these repairs out of pocket when it is clearly a safety issue. My rear passenger door is rarely used, I do not have children and I do not open that door often. My driver door opened on me when I was going around a corner at 45 mph, and the rear passenger door opened on me as I was parking in a spot going about 3 mph. Ford advised me they will look into this - but this causes unexpected financial strains for the repairs, and makes me concerned about the other 2 doors in my vehicle that are not recently repaired.

- Phoenix, AZ, USA

The contact owns a 2013 Ford Fusion. While driving 35 mph and making a right turn, the rear passenger door opened on its own. There were no warning indicators illuminated. Prior to the failure, the door ajar indicator illuminated. The contact associated the failure with NHTSA campaign number: 17V210000 (latches/locks/linkages). The contact called greene Ford (located at 2365 browns bridge rd, gainesville, ga 30504, (770) 532-5620) and notified them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 80,000.

- Murrayville, GA, USA

The contact owns a 2013 Ford Fusion. The contact stated that the front and rear passenger doors would not open from outside of the vehicle. There were no warning indicators illuminated. The vehicle was included in NHTSA campaign numbers: 15V246000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The dealer was not contacted; however, the recall notice instructed owners to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.

- Fortworth, TX, USA

2013 Ford Fusion. Consumer writes in regards to front passenger door latch failure. The consumer stated after having the vehicle repaired under the recall. The failure recurred 14 months later. The manufacturer was notified and offered to pay for half of the repair.

- Scottsdale, AZ, USA

The contact owned a 2013 Ford Fusion. While traveling highway speeds, the passenger noticed an abnormal burning odor. The contact turned on the air conditioner and smoke emitted into the cabin of the vehicle. The vehicle lost power and the contact was able to see flames from the side mirror. The passenger was able to exit the vehicle. When the contact attempted to exit the vehicle, the door jammed. The contact had to apply excessive force in order to exit the vehicle. Upon leaving the vehicle, it became engulfed in flames. The fire department was contacted and extinguished the flames. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. Prior to the failure, the contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts), 15V246000 (latches/locks/linkages), 16V875000 (seat belts), and 17V209000 (engine and engine cooling). Santa monica Ford Lincoln in santa monica, ca performed the repair. The manufacturer was not contacted. The failure mileage was approximately 68,000.

- Los Angeles, CA, USA

Takata recall. The contact owns a 2013 Ford Fusion. The contact stated that the service engine indicator illuminated several times. The contact stated that the vehicle kept overheating and was slow to accelerate. The vehicle was taken to an independent mechanic where it was diagnosed that the computer needed to be replaced and recommended that the vehicle be towed to the dealer. The dealer (country Ford, 95 goodman rd E, southaven, ms 38671, (662) 349-4300) made no mention of NHTSA campaign number: 17V209000 (engine and engine cooling). The contact was not informed that the recall needed to be completed. The dealer replaced the computer and did not mention anything about NHTSA campaign numbers: 14V597000 (air bags and seat belts), 15V246000 (latches/locks/linkages), and 16V875000 (seat belts). In addition, the dealer made no mention of the manufacturer service campaign (15R01) for the eps motor bolts - regional and (14N02) for the extended warranty coverage for PCM re-programming. Within three weeks of the dealer's repair, the contact turned on the heat and noticed a strong odor coming from the vents. The vehicle started smoking under the hood and caught on fire. The fire department extinguished the flames and the vehicle was towed to the contact's residence by the insurance company who was to investigate the cause of the fire. The manufacturer was notified of the failures. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.

- Memphis, TN, USA

The contact owns a 2013 Ford Fusion. The contact stated that the rear passenger door remained ajar and the door ajar indicator illuminated intermittently. The vehicle was taken to galpin Ford (15505 roscoe blvd, van nuys, ca 91343) where it was diagnosed that the rear door was defective. Prior to the failure, the vehicle was repaired per NHTSA campaign number: 17V210000 (latches/locks/linkages). The manufacturer stated that the vehicle had already been repaired per the recall. The failure mileage was 88,321.

- Granita Hill, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts), 15V246000 (latches/locks/linkages), and 16V875000 (seat belts). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim tidwell Ford in kennesaw, Georgia stated that the parts were available and allowed the contact to make an appointment; however, the service manager stated that the recall had to be submitted to their recall department. It was determined that the parts were not available the day of the appointment. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kennesaw, GA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (air bags, seat belts) and 15V246000 (latches/locks/linkages). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available and parts distribution disconnect.

- Knoxville, AL, USA

The contact owns a 2013 Ford Fusion. The contact stated that while attempting to close the vehicles door, the drivers side door failed to latch. The vehicle was taken to the dealer where it was diagnosed that the latch had failed and would need to be replaced. The vehicle was repaired; however the failure then occurred on the rear driver side door. The VIN was not included in NHTSA campaign number: 15V246000 (latches/locks/linkages). The manufacturer was notified of the failure. The approximate vehicle failure mileage was 50,000. Updated 11/29/16

- Poway, CA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 40 mph, the rear passenger door opened independently. The contact stated the rear passenger door failed to latch and lock. The contact had to use a rope in order to hold the door into position. The contact took the vehicle to the dealer who diagnosed that rear door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 92,000.

- Garland, TX, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lebanon, KY, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 15V256000 (latches/locks/linkages) and 14V597000 (air bags, seat belts). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 06/14/16 updated 06/22/16.

- Reidsville, NC, USA

The contact owns a 2013 Ford Fusion. The contact stated that the drivers and the passengers side doors had to be opened and closed several times before the door latched. The failure recurred on several occasions. The contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts) and 15V246000 (latches/locks/linkages) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failures. The approximate failure mileage was 18,000. Parts distribution disconnect. VIN tool confirms parts not available....updated 01/25/16

- Houston, TX, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to do the recall repair. The contact had not experienced a failure. The manufactuerer was not made aware of the issue. Parts distribution disconnect.

- Sibley, LA, USA