The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (titus-will Chevrolet Buick GMC Cadillac, 2425 carriage loop sw, olympia, wa 98502, (360) 464-4251) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and stated that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lacey, WA, USA

Vehicle was parked in driveway when gear shifter failed. Vehicle was stuck in park. As it turns out, shifter cable had failed and cable became dislodged. NHTSA recall 18V471 car is unable to operate due to cable failure. Ford dealer will not repair. Asking customer to front payment for repairs and negotiate with Ford for reimbursement. Ford has identified a defect, that defect has caused my vehicle to be immobile, and Ford should bear the expense of repair.

- Wayne, PA, USA

Pulled into driveway, came to a complete stop and put my car in park. The gear shifter went into park and I removed the key. Began leaving the car and it rolled backwards. Immediately got back into position to apply the brake. Tried to start the car it would not start. Applied emergency brake. Upon investigation found the shifter cable detached from the transmission and bushing was missing.

- Derry, PA, USA

The contact owns a 2013 Ford Fusion. While attempting to drive the vehicle, the gear shifter failed to move out of park. The instrument panel displayed that the vehicle was in neutral. There was no warning indicator illuminated. The vehicle was taken to coughlin Ford of johnstown (670 w coshocton St, johnstown, oh 43031, (740) 967-2085), but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 18V471000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

- Johnstown, PA, USA

04-Aug-2018 parked car in driveway. 05-Aug-2018 neighbor across street called and informed me that car had rolled down and struck truck. Investigated and found 2013 Ford Fusion had struck Ford Ranger. Fusion was still in park and remained in park even with motor running and brake pedal applied. After discovering a recall was initiated 16 July 2018 I inspected cable connection and it was disconnected as the recall( campaign #18V471000) described. I called Ford C.S. and was told my VIN # was not part of recall. Georgia state patrol accident report dated 5-Aug-2018 was filed and the case # is [xxx]. I request a call a.S.a.P @[xxx] or E-mail @ [xxx] to clarify more details of incident or be of any further assistance. Sincerely; [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Acworth, GA, USA

The contact owns a 2013 Ford Fusion. While parked with the engine running, the vehicle rolled away. There were no warning indicators illuminated. The contact caught up with the vehicle and turned the engine off to stop it from moving. The vehicle failed to restart and was towed to estabrook Ford (3689 14th St, pascagoula, ms 39567, (228) 762-2641) where it was diagnosed that the shift cable fractured. The vehicle was repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The failure mileage was unknown. Consumer stated put car in park and it kept rolling, had to turn engine off to stop car then would not turn back on, car was towed. Updated 10/17/18

- Pascagoula, CA, USA

The contact owns a 2013 Ford Fusion. The contact called on behalf of the driver and stated that the gear shifter cable of the transmission bearing detached while shifting gears. There was no warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact powered off the engine. The vehicle was restarted and was able to drive normally. The vehicle was taken to rapids Ford Lincoln, llc (4330 8th St S #100, Wisconsin rappit, wi 54494), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 107,000. The VIN was not available.

- Arkdale, WI, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle stalled. Also, the vehicle overheated and the transmission shift cable detached while it was in park. The failures occurred without warning. The vehicle was taken to four seasons Ford (601 duncan hill rd, hendersonville, nc) on various occasions; however, the dealer only diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failures recurred. The contact was informed that he would be charged for any additional repairs since the VIN was not included in a recall. The manufacturer was notified of the failures and did not assist since the vehicle was not included in a recall. The contact was also referred to NHTSA. The failure mileage was 185,000.

- Hendersonville, NC, USA

The contact owns a 2013 Ford Fusion. While the vehicle was stationary in the reverse position, the transmission shift cable malfunctioned. The contact stated that the transmission failed to register any of the gear shift positions upon each shift. Consequently, the contact exited the vehicle, opened the hood, and found that the gear shift cable had completely detached from the transmission. A dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.

- Corpus Christi, TX, USA

The contact owns a 2013 Ford Fusion. While the vehicle was parked on an incline, it inadvertently started to roll away. The contact had to forcefully depress the brake pedal, but it failed to stop the vehicle. The emergency brake had to be engaged in order to stop the vehicle. The contact stated that multiple unknown warning indicators illuminated. The vehicle was towed to franklin park Lincoln, Inc. (5272 monroe St, toledo, oh 43623, (419) 882-7171) where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 65,000. The VIN was not available.

- Toledo, OH, USA

On 07/30/18 I pulled into a parking spot in my work parking lot and put my car shifter in park. When I let my foot off of the brake thinking my car was in park it moved forward almost hitting the parked car in front of me! I looked at my car dash it said the car wasn't in park like the shift was but moved into "S"! I had to keep my foot on the brake but my shifter was stuck in park. I called my work security and a Ford dealership where I was then told to put the parking brake on and to turn the car off. But now my car is stuck in a drive mode and the shifter in park. Ford just recalled 2013 Ford Fusion for this very issue with shifter cable bushings but Ford customer service is saying that my car VIN is not included in the recall since it was manufactured a few months before the recall dates! but was manufactured at the recall facility at hermosillo. So now I'm left without a car and no help from Ford!

- Wayland, MI, USA

The contact owns a 2013 Ford Fusion. The contact received an unknown NHTSA campaign number for the transmission regarding a bushing that attached the shifter cable to the transmission. According to the notice, the bushing may detach from the transmission, allowing it to be in a different gear than the gear shift position selected by the driver. The manufacturer was not responding to calls and had a recording with no solution since the recall was recent as of 07/17/18. The dealer (anderson Ford, 2207 N belt hwy, St joseph, mo 64506, (816) 383-8000) was not aware of any reimbursement plans while the recall was incomplete. The VIN was unknown. The contact had not experienced a failure.

- Saint Joseph, MO, USA

The contact owns a 2013 Ford Fusion. Upon starting the vehicle, the accelerator pedal was depressed and the engine turned off without warning. The vehicle was taken to an independent mechanic who diagnosed that the transmission cable fractured. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall. The contact was referred to NHTSA to file a complaint. The failure mileage was approximately 159,000.

- Winston Salem, NC, USA

The contact owns a 2013 Ford Fusion. While parked, the vehicle rolled away. The contact stated that the emergency brake had to be engaged to stop the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall. The failure mileage was 90,000.

- Hockey, TX, USA

My car was on park and the car kept going reverse. I pressed on the brakes and put the emergency breaks on. Now my car is stranded in a street. I called a couple Ford dealerships and either they had a 6 month waitlist or don't have the parts to fix the car. Now I'm stuck paying out of pocket to fix it because I need my car for work and I can't wait months to fix the car or bring it to another state to get it possible looked at. Then I would be stranded in another state with no car. Thanks Ford.

- Staten Island, NY, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle failed to start. The vehicle was towed to the local dealer (fox Ford Lincoln, 2501 N elston ave, Chicago, il) where it was diagnosed that the transmission bushing and shift cable were faulty and needed to be repaired. The vehicle was repaired. The manufacturer was notified and did not assist. The failure mileage was 103,000.

- Kenosha, WI, USA

While driving my Fusion I suddenly noticed a loud sound and then my transmission started shifting very roughly. I was out of town and every stoplight it took an extended period of time for the car to shift when trying to take off. After about 30 minutes I pulled into a dealership to see if it was safe for me to continue home. I was advised that it was not and that I would need a whole new transmission.

- Wheelersburg, OH, USA

I was driving car into a parking stall. Stopped, put car in P, turned off engine and release the foot brake...and the car started rolling forward. Applying the foot brake stopped the rolling, however, when I tried to start the car to back it up, the error message read (something like) "transmission not in park, cannot start car". the shifter was clearly in park, so I jiggled it without any success. The car would not start or come out of P (on the shifter). When the emergency roadside assistance from geico got to the car, it was determined that the transmission linkage had failed. They were able to zip tie the connection, so I could take it to a repair shop (where it is right now). It appears that this linkage piece is definitely a "weak link" in a critical system. No accident, but very much a serious problem. The car has about 41,000 miles on it.

- Honolulu, HI, USA

The contact owns a 2013 Ford Fusion. While driving approximately 55 mph with the air conditioner activated, the vehicle stalled without warning. Also, when depressing the accelerator pedal, it became difficult to depress. The contact was able to coast the vehicle to the side of the road. The contact powered off the engine and the vehicle failed to restart. Also, when the air conditioner was turned off, the vehicle restarted and was able to operate normally. The failure recurred twice when the air conditioner was in use. The vehicle was taken to phil long Ford of denver (7887 w tufts ave, denver, co 80123, (855) 981-0291) where it was diagnosed that a transmission flush was needed. The vehicle was repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 123,000.

- Denver, CO, USA

The contact owns a 2013 Ford Fusion. After stopping the vehicle and switching the gear shifter into the park position, the vehicle suddenly rolled backwards. The emergency brake was applied to stop the vehicle from rolling. During the incident, the shifter was in the park position; however, the indicator displayed that the transmission was in reverse. The vehicle was towed to the local dealer (tamiami Ford, 1471 airport pulling rd. North, naples, fl) where it was diagnosed that the shift cable was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 72,000.

- Naples, FL, USA