Car was put into park and would not shift out of park. Piece holding transmission shifter cable came off and had to be replaced.

- Blytheville, AR, USA

Transmission issue I had my Ford Fusion recall repair done on the clutch assembly. The dealership determined my transmission needed to be replaced as well but said it was not related the other recall. My clutch and flywheel were damaged as well. I don't see any way how the transmission damage is not related to the clutch and flywheel when they're all connected in the drive train. I'm sure I've not the first person to have this issue. The transmission constantly whines no matter how fast I drive.

- Lansing, MI, USA

The contact owns a 2013 Ford Fusion. While the shifter was in the park position, the vehicle suddenly drove backwards. The driver immediatley used the emergency brake to stop the vehicle. The failure was not diagnosed or repaired. The manufacturer and local dealer (adamson Ford, 1922 2nd ave. S., birmingham, al) were notified of the failure. The failure mileage was 78,000.

- Irondale, AL, USA

When starting to drive the car it has some slipping and hesitancy going from first to second gear and second to third. Once it gets to third gear it usually runs fine. When plugged in to diagnosis the error for solenoid comes up. It is currently at the dealership to be fixed. When online doing research about this problem I noticed a lot of similar complaints from others and no recalls have been issued by Ford.

- Ludington, MI, USA

The transmission shifter cable broke. I see where they are being recalled, but not for my VIN number. The part and labor cost me almost $500. Please help me to find out why mine is not covered and how do I get my money back. It should be covered on my vehicle too. Its a 2013 Ford Fusion. And thats what they are recalling.

- Swainsboro, GA, USA

The contact owns a 2013 Ford Fusion. The contact stated that after the vehicle was shifted into park, it continued to move. Upon inspection, the contact noticed that the transmission bushing link was detached. The failure occurred without warning. The vehicle was taken to jim snead Ford (located 2401 w main St, waynesboro, va) where the failure was confirmed and it was recommended that the bushing be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist because the VIN was not included in NHTSA campaign number: 18V471000 (power train). The failure mileage was approximately 97,000.

- Waynesboro, VA, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle became inoperable while switching gears. The vehicle was towed to walt sweeny-West hill Ford (located at 5400 glenway ave, cincinatti, oh) where it was confirmed that the VIN was included in NHTSA campaign number: 18V471000 (power train). However, the contact was charged for the repair due to Ford not having the parts until the end of the third quarter. The manufacturer was not made aware of the failure. The failure mileage was 148,000. VIN tool confirms parts not available.

- Cincinnati, OH, USA

Transmission would not shift out of reverse. Shift cable was missing grommet that connects it to manual lever on the transmission.

- Highland, MI, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (titus-will Chevrolet Buick GMC Cadillac, 2425 carriage loop sw, olympia, wa 98502, (360) 464-4251) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and stated that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lacey, WA, USA

Vehicle was parked in driveway when gear shifter failed. Vehicle was stuck in park. As it turns out, shifter cable had failed and cable became dislodged. NHTSA recall 18V471 car is unable to operate due to cable failure. Ford dealer will not repair. Asking customer to front payment for repairs and negotiate with Ford for reimbursement. Ford has identified a defect, that defect has caused my vehicle to be immobile, and Ford should bear the expense of repair.

- Wayne, PA, USA

Pulled into driveway, came to a complete stop and put my car in park. The gear shifter went into park and I removed the key. Began leaving the car and it rolled backwards. Immediately got back into position to apply the brake. Tried to start the car it would not start. Applied emergency brake. Upon investigation found the shifter cable detached from the transmission and bushing was missing.

- Derry, PA, USA

The contact owns a 2013 Ford Fusion. While attempting to drive the vehicle, the gear shifter failed to move out of park. The instrument panel displayed that the vehicle was in neutral. There was no warning indicator illuminated. The vehicle was taken to coughlin Ford of johnstown (670 w coshocton St, johnstown, oh 43031, (740) 967-2085), but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 18V471000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

- Johnstown, PA, USA

04-Aug-2018 parked car in driveway. 05-Aug-2018 neighbor across street called and informed me that car had rolled down and struck truck. Investigated and found 2013 Ford Fusion had struck Ford Ranger. Fusion was still in park and remained in park even with motor running and brake pedal applied. After discovering a recall was initiated 16 July 2018 I inspected cable connection and it was disconnected as the recall( campaign #18V471000) described. I called Ford C.S. and was told my VIN # was not part of recall. Georgia state patrol accident report dated 5-Aug-2018 was filed and the case # is [xxx]. I request a call a.S.a.P @[xxx] or E-mail @ [xxx] to clarify more details of incident or be of any further assistance. Sincerely; [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Acworth, GA, USA

The contact owns a 2013 Ford Fusion. While parked with the engine running, the vehicle rolled away. There were no warning indicators illuminated. The contact caught up with the vehicle and turned the engine off to stop it from moving. The vehicle failed to restart and was towed to estabrook Ford (3689 14th St, pascagoula, ms 39567, (228) 762-2641) where it was diagnosed that the shift cable fractured. The vehicle was repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 18V471000 (power train). The failure mileage was unknown. Consumer stated put car in park and it kept rolling, had to turn engine off to stop car then would not turn back on, car was towed. Updated 10/17/18

- Pascagoula, CA, USA

The contact owns a 2013 Ford Fusion. The contact called on behalf of the driver and stated that the gear shifter cable of the transmission bearing detached while shifting gears. There was no warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact powered off the engine. The vehicle was restarted and was able to drive normally. The vehicle was taken to rapids Ford Lincoln, llc (4330 8th St S #100, Wisconsin rappit, wi 54494), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 107,000. The VIN was not available.

- Arkdale, WI, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle stalled. Also, the vehicle overheated and the transmission shift cable detached while it was in park. The failures occurred without warning. The vehicle was taken to four seasons Ford (601 duncan hill rd, hendersonville, nc) on various occasions; however, the dealer only diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failures recurred. The contact was informed that he would be charged for any additional repairs since the VIN was not included in a recall. The manufacturer was notified of the failures and did not assist since the vehicle was not included in a recall. The contact was also referred to NHTSA. The failure mileage was 185,000.

- Hendersonville, NC, USA

The contact owns a 2013 Ford Fusion. While the vehicle was stationary in the reverse position, the transmission shift cable malfunctioned. The contact stated that the transmission failed to register any of the gear shift positions upon each shift. Consequently, the contact exited the vehicle, opened the hood, and found that the gear shift cable had completely detached from the transmission. A dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.

- Corpus Christi, TX, USA

The contact owns a 2013 Ford Fusion. While the vehicle was parked on an incline, it inadvertently started to roll away. The contact had to forcefully depress the brake pedal, but it failed to stop the vehicle. The emergency brake had to be engaged in order to stop the vehicle. The contact stated that multiple unknown warning indicators illuminated. The vehicle was towed to franklin park Lincoln, Inc. (5272 monroe St, toledo, oh 43623, (419) 882-7171) where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 65,000. The VIN was not available.

- Toledo, OH, USA

On 07/30/18 I pulled into a parking spot in my work parking lot and put my car shifter in park. When I let my foot off of the brake thinking my car was in park it moved forward almost hitting the parked car in front of me! I looked at my car dash it said the car wasn't in park like the shift was but moved into "S"! I had to keep my foot on the brake but my shifter was stuck in park. I called my work security and a Ford dealership where I was then told to put the parking brake on and to turn the car off. But now my car is stuck in a drive mode and the shifter in park. Ford just recalled 2013 Ford Fusion for this very issue with shifter cable bushings but Ford customer service is saying that my car VIN is not included in the recall since it was manufactured a few months before the recall dates! but was manufactured at the recall facility at hermosillo. So now I'm left without a car and no help from Ford!

- Wayland, MI, USA

The contact owns a 2013 Ford Fusion. The contact received an unknown NHTSA campaign number for the transmission regarding a bushing that attached the shifter cable to the transmission. According to the notice, the bushing may detach from the transmission, allowing it to be in a different gear than the gear shift position selected by the driver. The manufacturer was not responding to calls and had a recording with no solution since the recall was recent as of 07/17/18. The dealer (anderson Ford, 2207 N belt hwy, St joseph, mo 64506, (816) 383-8000) was not aware of any reimbursement plans while the recall was incomplete. The VIN was unknown. The contact had not experienced a failure.

- Saint Joseph, MO, USA