10.0
really awful- Crashes / Fires:
- 10 / 1
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 76,056 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Ford currently has a recall on 2013 Fusion (recall 18S20) this involves the bushing on the shift lever cable bushing to detach from the transmission, preventing the vehicle from being securely in the park position and the car to roll. This occurred to my 2013 Fusion on 11/17/18 leaving me stranded with the vehicle in the repair shop now. Ford will not honor the repair saying my vehicle is not part of the safety recall and I have to pay out of pocket though this recall is for 2013 Fusion.
- Lithopolis, OH, USA
The contact owns a 2013 Ford Fusion. When the gear shifter was placed in park, the transmission was still engaged. The contact stated that the vehicle continued to roll forward. Corwin Ford of springfield (located at 3241 S glenstone ave, springfield, mo 65804, (417) 883-4330) was notified of the failure. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 153,000.
- Ozark, MO, USA
The contact owns a 2013 Ford Fusion. While driving 25 mph, the contact stopped and placed the vehicle into park, but it moved backwards. The contact stated that the gear shifter seized and was unable to shift out of park. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 18V471000 (power train). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 140,000.
- Hilsboro, NJ, USA
Upon pulling into a parking spot I attempted to shift my car into park and the shifter become hard and immovable. I had to use the parking brake, and was eventually towed to a local mechanic to have the gear shift control cable replaced for the gear shifter to work again.
- Middleton, WI, USA
Transmission just went out, it will rev up but not ho into gear. It was in motion and when it was slowing down it didnt down shift and just stopped moving.
- Midland City, AL, USA
The contact owns a 2013 Ford Fusion. While the vehicle was at a complete stop, it failed to accelerate. The contact was able to move the vehicle onto the road shoulder with the assistance of a police officer. The contact was able to drive the vehicle home. The vehicle was not taken to the dealer. The contact stated that the gear shift failed and did not engage into drive, park, reverse, or neutral. The contact also stated that both rear doors and the front passenger door failed to latch. Also, the engine reserve hose failed and caused the engine to overheat. The vehicle was taken to an unknown dealer who replaced the door latches and the engine hose. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 17V210000 (latches/locks/linkages) and NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer did not assist with the repairs. The gear shift was not repaired. The approximate failure mileage was 120,000.
- Slidell, LA, USA
I'm on lunch at work, and go to put my car in drive.. nothing won't budge, so I try putting it reverse nothing its stuck in park. After waiting 4 hours for a tow truck, and get it to the dealership I'm told its the bushing cable which has a recall on it... just not my VIN. Also the repairs are going to cost 500 dollars, and the part is on back order for three weeks. So not only do I have to pay for a rental car for three weeks, I have to pay 500 dollars for something that should absolutely be covered under a recall.
- Louisville, KY, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 18V471000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The lance cunningham Ford (4101 East clinton highway, knoxville, tn 37912, (866) 591-3943) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Maryville, TN, USA
The contact owns a 2013 Ford Fusion. The contact stated that after switching the shifter into the park position the vehicle began to roll down a slight incline. While inspecting under the hood it was discovered that the shift cable bushing had disconnected. The contact stated that he replaced the bushing and the failure was remedied. The local dealer autonation Ford (23775 center ridge rd. Ste. Westlake, oh) was notified of the failure. The contact was informed that the vehicle was not included in NHTSA recall number: 18V471000 (power train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage 111,000.
- Homestead Falls, OH, USA
The bushing that attaches the shifter cable to the transmission detached from the transmission on 10/22/2018. The defect caused the transmission to be in a gear state (reverse) different than the gear shift position selected by me (drive). My daughter and I were in the car, and the issue caused the vehicle to hit a bush at my daughter's preschool, because when I hit the gas, the car went backwards instead of forwards into a parking spot in the parking lot. I was able to brake and engage the emergency brake to stop the vehicle. Fortunately, no one was injured in the incident, and the vehicle experienced no body damage. I googled the issue, and with my wife, was able to manually change the gear in the engine compartment to drive, and I drove the vehicle to our trusted mechanic about a mile away. My google research indicated that some 2013 Ford Fusion were subject to recall for the issue, so I called the local dealership (roush Ford) to determine whether my vehicle was subject to the recall. The dealership, and later Ford confirmed by phone that my vehicle, with its VIN, was not subject to the recall. The Ford case number for my request is cas16129095. Since my issue is the same as that for other 2013 Fusion subject to recall, my vehicle should be subject to recall and reimbursement from Ford. I need my vehicle for work, however, so my mechanic, valentino's, is repairing the vehicle today for around $350, including parts and labor. I expect to be later reimbursed for these repairs by Ford.
- Columbus, OH, USA
Takata recall complaint: Transmission shifter cable came out from gear box...the cable pop out of place while shifting into reverse. Unable to shift back into drive because cable pop. The vehicle was stationary.
- Easton, PA, USA
"broken shifter cables recall" I parked my car and attempted to go into a I went to put my car in reverse and the gear shift would not move from park. The dashboard read "transmission not in park", but the gear shift was in fact in "park". the dashboard listed the car as being in "neutral". I was able to reset a button and get the car in gear, but the car would only move forward. It will not move in reverse. I took the car to an auto mechanic and was informed that the shifter cable bushing needed to be replaced. I took the car to the Ford dealership and they also informed me that the shifter cable bushing was broken and need to be replaced. There is an active recall for this exact same issue, on the exact same make and model of my vehicle. However, my VIN number was excluded from the recall. I believe this was an oversight.
- Clayton, NC, USA
Reversed vehicle out of parking spot and shifted to drive. Car kept rolling backwards stating it was still reverse. Transmission won't shift into park but stays in neutral.
- Farmer City, IL, USA
When I was pulling out of a gas station parking lot I went to shift the car into drive, but instead of it shifting into drive it went only to neutral. I attempted to put the car in drive by shifting up to neutral then down to S, then up to park. The car car got into gear but now its stuck in first gear, but the shifter is in park. I was able to drive to a safe spot in first gear. I shut the car off but will now not turn on because it's in gear, and the shifter is stuck in park.
- Saint Clair, MO, USA
The contact owns a 2013 Ford Fusion. While attempting to park the vehicle on a decline, the shift selector was placed in the park position; however, the vehicle started to roll backwards. The contact depressed the brake pedal to stop the vehicle and set the parking brake. The vehicle was not taken to be diagnosed. Cowles parkway Ford (located at 13779 noblewood plaza, woodbridge, va 22193, (703) 986-5500) was notified of the failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 92,000.
- Stafford, VA, USA
The contact owns a 2013 Ford Fusion. When the contact parked and began to exit the vehicle, she noticed that the transmission power service warning indicator was illuminated. The contact looked down to see if the vehicle was still in park and the transmission power service indicator showed that the vehicle was in neutral. The vehicle was taken to an independent mechanic for diagnostic testing. The dealer (lasco Ford, 2525 owen rd, fenton, mi 48430, (888)-486-1708) was also contacted to schedule a diagnostic appointment and informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there were no recalls; therefore, the contact would be responsible for the repair cost. The failure mileage was 150,000.
- Fenton, MI, USA
The parked vehicle (2013 Ford Fusion) was facing northeast (on the side street of my home) when I entered attempting to move it from the street into my driveway. As I made a slight U-turn, I noticed my dad had fallen onto the grass at the curb where he was sitting in his wheelchair with my mom. I then put the vehicle (now facing southwest) into park, left the diver's side door ajar and walked across the street to help him up. After doing so, I noticed the car was rolling towards us. I tried to hop into the car or at least grab the wheel to deter it from running my myself and my parents over. However, the car knocked me back onto the curb and rolled over me. Needless to say, I suffered very serious injuries. The conditions were a dry road on a clear, sunny day. I do have a police report but do not wish to upload it at this time.
- Cranston, RI, USA
The contact owns a 2013 Ford Fusion. While driving various speeds, the power steering and transmission failed. Colley Ford (1945 auto centre drive, glendora, California 91741, (909) 592-4131) was made aware of the failure and replaced the battery, but the failure recurred. On more than one occasion, the transmission slipped (downshifted/upshifted) out of gear. The same dealer diagnosed that the rack and pinion was faulty. The vehicle was not repaired a second time. The manufacturer was made aware of the failures. The failure mileage was approximately 86,000.
- Glendora, CA, USA
The contact owns a 2013 Ford Fusion. When the vehicle was shifted into park, the transmission engaged in reverse. Also, the ignition and steering wheel seized. The vehicle was towed to spradley barr Ford (4809 S college ave, fort collins, co 80525) where they stated that it was not included in NHTSA campaign number: 18V471000 (power train). The manufacturer was also contacted and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was approximately 90,000.
- Fort Collins Circle, CO, USA
- Prairie Du Sac, WI, USA