The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 19V3662000 (power train). The contact stated that the air conditioner and heater became inoperable and failed to defrost the windshield. Additionally, the battery was dead. There were no warning indicators illuminated. Basil Ford (1540 walden ave, buffalo, NY 14225, (716) 893-1000) diagnosed that the rt module needed to be replaced, but was on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 80,000.

- Buffalo, NY, USA

I have had repeated problems with this vehicle, and now it is on my credit record because it is beyond repair, and I returned it to the finance company where I purchased it from. I had to replace the lug nuts because the factory lug wrench wouldn't work, the engine ran hot (regularly) leading to long term engine damage, the transmission had been replaced twice since I began financing the car. The car only had 64K miles when I began financing it, by 77K, the transmission had to be replaced twice (first time in Dec.18, and then Jan.19), and it still shifted hard (at times) and still made a strange sound. I am involved in a class action suit over the transmission, but the repairs were aftermarket (and media indicates that even the manufacturer is not capable of fixing the problem) in approximately the month of may, 2019, the vehicle also would not start (key would not turn/no lights came on, etc.). I contacted the carmaker, and they had stated that they'd "never heard of this kind of issue before", but they did offer to purchase the vehicle back from me (at market value), but they became disinterested when I told them that I was financing the vehicle from elsewhere.

- Lockland, OH, USA

The contact owns a 2013 Ford Fusion. While operating the vehicle, a transmission warning indicator remained illuminated and the vehicle shook and vibrated. Also, the vehicle decelerated and several unknown warning indicators were displayed. The vehicle was taken to town and country Ford (6015 preston hwy, louisville, ky), but the cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 65,000.

- Louisville, KY, USA

Initial ignition of the car results in engine stall out post abnormal ignition time. Fusion will display "power run active" then "press brake to start". this will repeat after another ignition attempt and re-show the same messages on the dashboard. After a third ignition attempt the engine does not stall out. The problem is not a sudden onset but initial symptoms of the issue is that the car will stall out after 10 seconds of driving. Initial re-ignition post stall results in normal function of the car without extra issue. However, this event becomes increasingly common over time until it simply stalls out immediately post ignition. Despite multiple trips to a Ford certified professional mechanic, no codes are given by the computer which renders diagnosis of the faulty part or cause of the issue near impossible. Problem may present itself as faulty alternator, battery, or starter. However, even after replacement of any possibly faulty aforementioned parts the problem still persists.

- Savannah, GA, USA

The contact owns a 2013 Ford Fusion. After the vehicle was refueled at a fuel station, it failed to engage in any gear and the shifter did not move. The contact turned the vehicle off, waited approximately two minutes, restarted the vehicle and it resumed normal operation. The vehicle was driven to van horn Ford (1000 E summit ave, oconomowoc, wi 53066) where they just advised the contact to call NHTSA. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 82,689.

- Oconomowoc, WI, USA

I contacted my local Ford dealer regarding the recall listed for my car: "May 13,2019 manufacturer recall number19S16 NHTSA recall number19V362" I was told that my car had no recall and that I'd have to come in to look into purchasing a entire new shifter linkage cable. This bushing came off once I started the car this morning, tried to put it in drive and the car didn't make it past reverse. After I tried to put the car back into park the car stayed in reverse even thought the shifter was in park. After turning off the car it was unable to be turned back on because the transmission wasn't in park even thought the shifter read it was.

- Chandler, AZ, USA

The contact owns a 2013 Ford Fusion. While driving 50 mph, the vehicle shifted into low gear. While attempting to shift into park, the vehicle failed to engage and continued to move. The emergency brake was applied to stop the vehicle. There were no warning indicators illuminated. The contact called bull valley Ford (1460 S eastwood dr, woodstock, il 60098, (815) 338-6680) and informed them of the failure. The vehicle was taken to an independent mechanic who stated that the bushing needed to be replaced due to corrosion and the steering linkage fractured. The vehicle was repaired. The manufacturer was contacted and provided case number: Case [xxx]. the contact stated that the failure was similar to NHTSA campaign number: 18V471000 (power train). The failure mileage was 161,546. Consumer stated battery was recharged after emergency flasher was discharged. Also vehicle was towed and steering linkage was repaired. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')

- Lake Geneva, WI, USA

While operating my vehicle from a stop to a rolling position, the transmission is not propelling the car forward like it should. I compare it to a manual transmission scenario where the clutch isn't released all the way, so the rpms rev-up, but the car moves forward a very slow pace. This has been going on for about 2 months now. Nothing seems to resolve the issue. This occurs everyday, regardless of engine temperature or weather.

- Overland Park, KS, USA

My vehicle was parked in front of the gas pump. When I got ready to leave the store I tried to put my car in drive. The shifter would not move out of park. On the dash it showed the car was in neutral and the car acted as if it were in neutral. The emergency brake had to be put on once it was pushed away from the gas pumps. The car then had to be towed home because there was and still is no fix for the recall on my vehicle. The recall was issued in may and there is still no remedy but tge dealership insisted that I pay out of pocket for a temporary fix then be reimbursed later....if there was any kind of fix even a temporary one my vehicle shouldve just been fixed. I am not at fault here.

- Perkinston, MS, USA

Vehicle does not shift to next gear picking up speed or some times going down hills will not shift to higher gear car only has 45000 miles on it still. And on high way it has down shifted hard at 70 mph then up shifted back to the right gear

- Clearfield, KY, USA

Ford has yet to remedy a solution for the transmission cable shifter on the Ford Fusion. My vehicle shifter is in the park position, however, the dashboard displays that the car in in neutral. Previously, I had parked my car, shut of the ignition and exited. My car proceeded to move back and struck my husband's car. Luckily, it was only my husband's car and not another vehicle, object, or person. This issue initially was announced in July of 2018. I received a letter in the mail of May 2019. Currently, my car will no longer operate. The shifter will not move at this point, therefore, I'm unable to operate my car. When I contacted multiple Ford dealerships in the area, as well as corporate, I was told that there is nothing that can be done at this point and that Ford will administer an additional letter when the issue can be addressed. Months have passed and Ford has done nothing. The safety letter advised, that Ford's "commitment, together with your dealer, is to provide the highest level of service and support. Sadly, this is not the case.

- Martinsburg, WV, USA

The contact owns a 2013 Ford Fusion. The contact stated that the failure codes regarding evaporative system leak, power train (fuel and air metering) and power train (auxiliary emission control) were illuminated. The contact called an independent mechanic and notified them of the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 77,000.

- Philadelphia, PA, USA

Hello my name is [xxx] I have a 2013 Ford Fusion which of I loved until I got a recall letter in the mail so I went to the store one day came out and car wouldn't move then I have to get it towed and that cost me $75 then on that my key got stuck in the engine I can back out a couple days later to run the car cuz it's been sitting and my battery died so I wonder when the part for my car will be ready because that's my mean for transportation for me my kids and work I will take this matter to court if I have it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Salem, NJ, USA

The contact owns a 2013 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 19V362000 (power train). The contact called crossroads Ford at 919-460-5620 (located at 1660 piney plains rd, cary, nc 27518) and was informed that the parts were not available. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact stated that the engine sounded louder than normal without warning. The dealer stated that the vehicle was operating as designed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.

- Apex, NC, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 19V362000 (power train). The contact called terry's Ford of peotone at 708-258-9200 (located at 363 N harlem ave, peotone, il 60468) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gahanna, OH, USA

Shifter cable recall on the 2013 Ford Fusion. That exact problem is what is happening to my car, while initially in drive, the shifter cable broke and changed gear by itself. The dealer is refusing to look at it and fix it in a timely manner (roush Ford, columbus, Ohio 888-380-0264)

- Upper Arlington, OH, USA

The contact owns a 2013 Ford Fusion. The contact just purchased the vehicle and noticed transmission fluid leaking onto the driveway. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was included in NHTSA campaign number: 19V362000 (power train). The contact called the Ford manufacturer and was informed that the VIN was not included in a transmission recall and disconnected the call. The approximate failure mileage was 117,000.

- Dallas, TX, USA

The contact owns a 2013 Ford Fusion. The contact stated that the bushing cable fractured as she attempted to shift the gear from reverse into drive. There was no warning indicator illuminated. As a result, the contact had to drive the vehicle backwards. The contact called elk grove Ford at 916-249-1630 (located at 9645 auto center dr, elk grove, ca 95757) and was informed that the remedy was not available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.

- Lodi, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 19V362000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Butch oustalet Ford wiggins (820 w frontage dr, wiggins, ms 39577, (601) 928-5486) was contacted and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Perkinston, MS, USA

The bushing in the transmission shifter cable may degrade over time.

- Lancaster, CA, USA