10.0
really awful- Crashes / Fires:
- 10 / 1
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 77,221 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Fusion. While driving 50 mph, the vehicle shifted into low gear. While attempting to shift into park, the vehicle failed to engage and continued to move. The emergency brake was applied to stop the vehicle. There were no warning indicators illuminated. The contact called bull valley Ford (1460 S eastwood dr, woodstock, il 60098, (815) 338-6680) and informed them of the failure. The vehicle was taken to an independent mechanic who stated that the bushing needed to be replaced due to corrosion and the steering linkage fractured. The vehicle was repaired. The manufacturer was contacted and provided case number: Case [xxx]. the contact stated that the failure was similar to NHTSA campaign number: 18V471000 (power train). The failure mileage was 161,546. Consumer stated battery was recharged after emergency flasher was discharged. Also vehicle was towed and steering linkage was repaired. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
- Lake Geneva, WI, USA
While operating my vehicle from a stop to a rolling position, the transmission is not propelling the car forward like it should. I compare it to a manual transmission scenario where the clutch isn't released all the way, so the rpms rev-up, but the car moves forward a very slow pace. This has been going on for about 2 months now. Nothing seems to resolve the issue. This occurs everyday, regardless of engine temperature or weather.
- Overland Park, KS, USA
My vehicle was parked in front of the gas pump. When I got ready to leave the store I tried to put my car in drive. The shifter would not move out of park. On the dash it showed the car was in neutral and the car acted as if it were in neutral. The emergency brake had to be put on once it was pushed away from the gas pumps. The car then had to be towed home because there was and still is no fix for the recall on my vehicle. The recall was issued in may and there is still no remedy but tge dealership insisted that I pay out of pocket for a temporary fix then be reimbursed later....if there was any kind of fix even a temporary one my vehicle shouldve just been fixed. I am not at fault here.
- Perkinston, MS, USA
Vehicle does not shift to next gear picking up speed or some times going down hills will not shift to higher gear car only has 45000 miles on it still. And on high way it has down shifted hard at 70 mph then up shifted back to the right gear
- Clearfield, KY, USA
Ford has yet to remedy a solution for the transmission cable shifter on the Ford Fusion. My vehicle shifter is in the park position, however, the dashboard displays that the car in in neutral. Previously, I had parked my car, shut of the ignition and exited. My car proceeded to move back and struck my husband's car. Luckily, it was only my husband's car and not another vehicle, object, or person. This issue initially was announced in July of 2018. I received a letter in the mail of May 2019. Currently, my car will no longer operate. The shifter will not move at this point, therefore, I'm unable to operate my car. When I contacted multiple Ford dealerships in the area, as well as corporate, I was told that there is nothing that can be done at this point and that Ford will administer an additional letter when the issue can be addressed. Months have passed and Ford has done nothing. The safety letter advised, that Ford's "commitment, together with your dealer, is to provide the highest level of service and support. Sadly, this is not the case.
- Martinsburg, WV, USA
The contact owns a 2013 Ford Fusion. The contact stated that the failure codes regarding evaporative system leak, power train (fuel and air metering) and power train (auxiliary emission control) were illuminated. The contact called an independent mechanic and notified them of the failure. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 77,000.
- Philadelphia, PA, USA
Hello my name is [xxx] I have a 2013 Ford Fusion which of I loved until I got a recall letter in the mail so I went to the store one day came out and car wouldn't move then I have to get it towed and that cost me $75 then on that my key got stuck in the engine I can back out a couple days later to run the car cuz it's been sitting and my battery died so I wonder when the part for my car will be ready because that's my mean for transportation for me my kids and work I will take this matter to court if I have it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Salem, NJ, USA
The contact owns a 2013 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 19V362000 (power train). The contact called crossroads Ford at 919-460-5620 (located at 1660 piney plains rd, cary, nc 27518) and was informed that the parts were not available. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact stated that the engine sounded louder than normal without warning. The dealer stated that the vehicle was operating as designed. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown. VIN tool confirms parts not available.
- Apex, NC, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 19V362000 (power train). The contact called terry's Ford of peotone at 708-258-9200 (located at 363 N harlem ave, peotone, il 60468) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Gahanna, OH, USA
Shifter cable recall on the 2013 Ford Fusion. That exact problem is what is happening to my car, while initially in drive, the shifter cable broke and changed gear by itself. The dealer is refusing to look at it and fix it in a timely manner (roush Ford, columbus, Ohio 888-380-0264)
- Upper Arlington, OH, USA
The contact owns a 2013 Ford Fusion. The contact just purchased the vehicle and noticed transmission fluid leaking onto the driveway. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was included in NHTSA campaign number: 19V362000 (power train). The contact called the Ford manufacturer and was informed that the VIN was not included in a transmission recall and disconnected the call. The approximate failure mileage was 117,000.
- Dallas, TX, USA
The contact owns a 2013 Ford Fusion. The contact stated that the bushing cable fractured as she attempted to shift the gear from reverse into drive. There was no warning indicator illuminated. As a result, the contact had to drive the vehicle backwards. The contact called elk grove Ford at 916-249-1630 (located at 9645 auto center dr, elk grove, ca 95757) and was informed that the remedy was not available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.
- Lodi, CA, USA
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 19V362000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Butch oustalet Ford wiggins (820 w frontage dr, wiggins, ms 39577, (601) 928-5486) was contacted and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Perkinston, MS, USA
The bushing in the transmission shifter cable may degrade over time.
- Lancaster, CA, USA
On flat or inclined surface if you are steadily going then give it a good amount of acceleration the car will jolt and shift super hard. Hard enough to nearly jerk the steering wheel off to the right.
- Rock Springs, WY, USA
My vehicle is having issues with my car not going into park. Last week I got home pulled in my driveway. I tried to put my car in park but the gear shift would not move. It was stuck in the drive mode. The only way I was able to stop my car from rolling into my house was by using the emergency brake. This is the second extremely dangerous recall with this vehicle. Previously I had a recall with the back passenger door latch. Driving with my children one particular day and the door opens. My personal opinion and based on my experience the 2013 Ford Fusion is a safety hazard and has not been manufactured properly.
- Lawrenceville, GA, USA
The contact owns a 2013 Ford Fusion. The contact stated that the gears failed to shift, and the transmission would slip and jump gears. Also, the vehicle hesitated. On one occasion, when the vehicle was placed into park, it continued to move forward. A "see manual" message appeared on the instrument panel. The vehicle was taken to wood house Ford (3633 N 72nd St, omaha, ne 68134, (402) 574-2600), but was not diagnosed or repaired. The vehicle was taken to a local transmission specialist, but was not repaired. The contact wanted to explore his options. The manufacturer was made aware of the failure and did not assist because the VIN was not included in a recall. The failure mileage was 130,000.
- Ohmaha, NE, USA
Transmission cable bushing broke in April 2018.. still waiting on formal recall
- Angola, NY, USA
The contact owns a 2013 Ford Fusion. While driving 50 mph, the vehicle stalled without warning while the accelerator pedal was depressed. The contact attempted to depress the accelerator pedal again, which caused the vehicle to accelerate at high speeds. The contact regained control of the vehicle and took it to town Ford Lincoln (700 3rd St SE, East wenatchee, wa 98802, (888) 470-0454) to be diagnosed, but the cause of the failure could not be determined. The vehicle was repaired, but the failure recurred. The manufacturer was notified and advised the contact to file a complaint. The failure mileage was 70,000.
- Quincy, WA, USA
- Chandler, AZ, USA