10.0
really awful- Crashes / Fires:
- 6 / 21
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 49,678 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
On way to work I on the morning of 10-12-17 going about 75mph on interstate and all the sudden there was a ding and flash of red (check engine light) on the dashboard stating engine overheating and engine shut down and car basically went into neutral. I lost all power, radio, lights etc. With the momentum I had built up going 75 I was able to make it across the 4 lanes to the shoulder. An Ohio state trooper stopped to assist and was dumb founded when he say there was no power, the car would not turn on. I called the dealership spoke with jay and advised that car was being towed in. Service department at Ford is stating that it's a safety feature to stop fire from happening, but honestly how safe is to have the engine and all electrical power completely shut down on interstate. It was a matter of seconds between ding, light and loss of power. Car was towed in using my aaa membership on a flatbed to Liberty Ford in brunswick, Ohio. I was advised later that day that it was the water pump and had nothing to do with the sensor that was recalled. I had to use pto for work on Thursday and car was ready for pick up on 10-13-17 around lunch time. On 10-13-17 I had to leave work early to get to dealership before they closed at 6pm otherwise I would be charged $50 for the loaner if returned on Saturday morning. I picked up my car and it cost me @$107 for the deductible since they are stating it had nothing to do with the recall and that it was the water pump. On the afternoon of 10-14-17 (@ 12:30-12:45pm) driving in medina area on way to event with niece in the car the check engine light came on again. See attached for full complaint and docs
- Brunswick, OH, USA
Takata recall my car caught fire and burned. The fire started while driving but I was unaware. I just kept smelling popcorn smell. I then got to my destination, parked the car 5 min. Later the fire department came in and asked if any was driving a white Ford Fusion. It's was bbot quit 2 years old and had less then 50 K miles.
- Granbury, TX, USA
The vehicle was started and was no more than 10 minutes from our house when it started smoking while being driven to work. Within a minute the check engine light came on, within another minute the car lost power. The gas pedal wouldn't work, etc etc. We were able to coast into a side street and exit the vehicle. Within a minute of that happening it burst into flames and was completely engulfed and destroyed.
- Mars, PA, USA
The contact owns a 2013 Ford Fusion. The contact stated that the vehicle experienced a complete loss of power without warning. The vehicle was towed to long-lewis Ford Lincoln (2551 john hawkins pkwy in hoover, al) where it was diagnosed that the battery was defective and needed to be replaced. The failure was remedied, but the failure recurred. The contact stated that the battery was replaced on three other occasions for the same failure. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
- Red Bay, AL, USA
The contact owns a 2013 Ford Fusion. While the vehicle was started, the air conditioner and power windows failed to operate. There were no warning indicators illuminated. The contact stated that the weather was extremely hot. The contact called akins Ford at (800) 282-7872 (located at 220 w may St, winder, ga 30680) where the dealer stated that the warranty enhancement on the ABS was failing, and could possibly be the cause of the failure. The vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,600.
- Winder, GA, USA
Electronic throttle body malfunction, car was parked in a parking lot and after returning to my car I started it and put it into drive, as soon as I let of the brake and touched the gas peddle the car maxed out in RPM and the car accelerated on its own even after pushing on the brake resulting crashing into a light pole.
- Lambertville, MI, USA
Vehicle was parked (out of town weekend) when starting up to go home it totally shut down, light came stating something about coolant temperature and I had no power what so ever. Got towed to Ford, only had vehicle since Feb. 2017, saudered and reconnected some wiring that they said was chewed by some critter, I.e. mouse. $360. Later. After doing my own research I see wiring is being being covered in some soy coating and seats are made with other products that can lure critters. I don't understand and feel why should I pay that out of pocket.
- Marriottsville, MD, USA
The contact owns a 2013 Ford Fusion. The contact heard an abnormal noise while driving the vehicle. The dealer replaced the battery, but it failed to correct the noise. While making a turn, there was a sudden loss of power and a warning indicator randomly illuminated for run power and the vehicle stalled several times without warning. The contact had to coast the vehicle over to the side of the road. The contact had to restart the vehicle a few times due to the failure. The manufacturer stated that the vehicle was not included in service campaign number: 14N02 to address the PCM reprogramming. The vehicle was towed to a dealer and was not repaired. The approximate failure mileage was 65,000.
- Luling, LA, USA
When the car is turned on, the car flashes the "check charging system" message once the car starts moving. With ok pressed, the battery warning light remains illuminated. As I drive, the vehicle may: Illuminate the airbag warning light - have all radio functions stop operating - have the external temperature gauge read abnormal numbers - any or all of the above. The process disappears when the cars stops, and may or may not appear more than once in a day. The car drives normally, and 2 trips to the Ford repair shop to replace parts (including the alternator) have not identified any problem with the battery or changed the behavior of the car. There is obviously some kind of electronic malfunction, and I am not sure about the fire hazard or safety of operating a car whose computers seem to be malfunctioning consistently. I have pictures of multiple incidents and 2 repair invoices that attempted to address the issue with no effect.
- Indianapolis, IN, USA
On February 5, 2017 the engine of my 2013 Ford Fusion caught on fire. The car began to smoke from under the hood while the car was in motion. I stopped and opened the hood to inspect and the engine was already in flames. The fire spread rapidly and the fire department had to be called to extinguish the blaze. My son and I were barely able to escape unharmed. I contacted Ford on several occasions and they have been unwilling assist. They closed my original claim without addressing the issue. I also asked if there were any recalls related to engine fires and they state no. I feel I am unable to get any attention to this matter that put both mine and my son's lives in danger and also destroyed the sizeable investment I made into the purchase of a brand new vehicle. Please assist!
- At;Anta, GA, USA
Car started on fire while driving on the highway going home for no reason lucky to get out
- Owen, WI, USA
We were driving down the highway 2 hours from home and I had a warning light come on, engine coolant temptress overheated. So me and my husband pulled over on the side of the road everything looked fine, we had coolant.we sat for about 10 mins to be safe. And proceeded down the highway. After 2 mins we had another warning light come on steering system failure. At this point he couldn't move the wheel so we pulled over again and as soon as we stopped black smoke came in the vents and up the windshield. As we open our doors there is flames coming in the door on the front passenger side we quickly evacuated the vehicle and called 911.
- Tuscola, TX, USA
The contact owns a 2013 Ford Fusion. While driving at low speeds in a parking lot, the vehicle stalled without warning. The vehicle was able to restart the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000. Updated 05/17/17 updated 05/25/2017
- Akron, OH, USA
On local road, vehichle hesitates when I step on the gas. When I get to a stop light it shudders then stalls. This occurs frequently for the past two weeks as of this entry date.my vehicle has under 53K miles and the dealer says the part and fix is not under warranty. Its called a lo pressure gas sensor I believe. If its attached to the gas tank then how could it not be under warranty with under 60K miles standard coverage.is this standard for all dealerships with warranty coverage or lack there of for this part.
- Teaneck, NJ, USA
November 2016 while I was coming from the grocery store my car suddenly stalled and completely stopped. I immediately started the car back up and drove for a good 2 minutes and it did the same thing, but this time I was in the street. After letting my vehicle sit for 15 minutes it did eventually start back up and drove smoothly. But that wasn't the last time my car would just suddenly stop. In December I took my car to the dealership for an oil change and told them what had happen to my car. The check my fluids and told me nothing was wrong (which was a lie). Everyday since November if I drive my car too much, it shuts off. If I am on the freeway in traffic, my car will just turn off. Now February, I received an error message (engine coolant over temperature) and my car will not move at all. Call Ford motor and was told my car wasn't included in the recall in regards to the engine, contact the dealership and I have to pay for it to be towed to them, because the part might not be included in my warranty. My car has 76,000. I do my oil changes and maintenance on time, and always go to the dealership. My car lights in the inside turns on while I'm driving without me even pushing them (creepy). My seat belt doesn't really restrain me and my seat doesn't really move back and forwards like it should.
- Richmond, TX, USA
The contact owns a 2013 Ford Fusion. The contact stated that while driving between 5 to 10 mph, the vehicle stalled without warning. The contact was able to restart the vehicle on the first attempt. The vehicle was not taken to be diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer was not notified of the failure. The approximate failure mileage was 96,000. The VIN was not available.
- Arundel, ME, USA
The contact owns a 2013 Ford Fusion. The contact stated that while driving 10 mph, the vehicle stalled without warning. The contact was able to restart the vehicle however the failure recurred. The vehicle was not taken to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,227.
- Stuttgart, AR, USA
Left my house drove 5 miles, stopped to sisters house to drop off an item, 2-3 minutes later walked outside and found flames coming out of the hood on the passenger side near windshield. Barely able to open door quick enough to get my purse out and it was engulfed. Woke up a neighbor who came over with a truck to drag it away from house and garage. Wasn't for him my sisters house would been lost as it took 25 minutes for fire department to show up. Only thing not burned is the taillights. Obviously there was an issue in the engine compartment. Have read about a recall for this specific model for this specific reason. Feeling like my insurance is not going to be very helpful with damages. What else can be done?
- Gouverneur, NY, USA
Power steering system fault came on the dash. Pressed the ok button and then noticed balls of fire coming from under the vehicle. I then tried to pull over. I couldn't brake, press the gas, or turn the steering wheel. The car then burst into flames and then the vehicle exploded and burned.
- Union City, GA, USA
- Memphis, TN, USA