Our call had a recall, never got notice and the recall on this vehicle localized overheating my cylinder head to crack, result in fire in engine and this is what happened to our 2013 Ford Fusion

- Redding, CA, USA

Loud cracking sounds coming from speakers caused by a failed audio control module, only 82K miles in. Car battery draining, weekly required jump-starts with brand new battery installed.

- Washington, MI, USA

Key not detected message came on with the key in the ignition as I was driving. Then the next day it would not start.

- Baxley, GA, USA

My steering is very loose my gear shift cable came off and cause an accident. And im having problems with my transmission because of it.

- South Bend, IN, USA

Car engine burned up out of nowhere

- Canton, MS, USA

Currently our vechicle is back in the dealership. We are a Ford driving family. This car has been nothing but trouble. Every recall. We had to replace the fuel pump, due to air in tank. Then paid 2000$ and had it for 2wks. This was at the end of July 2018. For lectronic issue. Now, the new problem the dealership can't figure out how to fix it. We were backing out of our drive. Blacktop driveway. Once your shift into drive forward the car shuts off. A mechanic symbol appears. We had it towed to the automax Ford service in killeen tx 76544. This is a bad sign. We did buy it used, thinking it was a good deal but think this vechicle has been in an accident. It had hail damage on it that the dealer didn't even see that, I did and they fixed that. I told the dealer this will be the last Ford vechicle.this experience is leaving a bad taste in our mouthies. We are seeking some assistance here on this problem. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Copperas Cove, TX, USA

A letter was mailed to me on April 2017 informing me of safety recall 17S09. We have been in contact with our local dealership to have this inspected and repaired when parts became available. The special order for parts was not placed until 7/3/18. They have not come in yet, per our local dealership, and I have documentation of all of this. On Saturday 8/8/2018 the fire department was called to my residence to put out an engine compartment fire due to thisrecall issue. The engine started smoking as I pulled into my driveway with my 6 year old daughter in the car. No warning lights or engine overheating signals had alerted me. The fire escalated very quickly, and flames were seen coming drom under the hood and on the underside of the car. The vehicle is a total loss, and this has created a major financial hardship for our family.

- Brandenburg, KY, USA

I have a recall on my car to replace the transmition cable. I had this same problem back in 2016. I knew back then that this was a big issue and that it was a defective recall issue and I paid $571.25 to fix a tranmission shifter cable. I still have the receipt and all the notes that the dealership wrote and it matches this recall. I filed acomplaint with NHTSA and no action taken back then and I feel since this is a recall that I should have never paid out of pocket for this recall and I feel I should get a refund from Ford. I almost died when I lost control of my gear shift and I had my children in the car when I lost control of my 2013 Ford Fusion on 9/16/16. I could not get my car gear to shift at all and it was moving by itself. If it wasnt for the emergency brake me and my two children would have crashed and got injured or imjury someone else. I have all my paperwork and would like to speak with someone from I knew back then that this was a manufacturer/defective in 2016, and received a letter dated Aug 2018 that there is a recall that I paid full price to repair and filed a complaint with NHTSA about it, but no action was taken back then. I would like to fule a complaint.

- Sherman Oaks, CA, USA

While driving there was a loud pop when the headed seats were engaged then a week later the radio, remote to unlock stopped working and the flat tire sensor will not stop flashing.

- Chattanooga, TN, USA

My 2013 Ford Fusion is experiencing an issue with the climate control system and the window controls. I have lost communication with the 'front control interface module', 'door control module a', and 'door control module B'. when this happens, my ECM displays the following codes, P193E: A/C clutch request signal, U0199: Lost communication with door control module a, U0200: Lost communication with door control module B, and U0256: Lost communications front controls interface module. This happens quite frequently, and it has happened when my car is in motion and when my car is stationary. Sometimes this happens when I start my car and sometimes this happens when I am driving. To be clear, I have no air conditioning, no ventilation, and I can not roll down my windows. To make matters worse, this seems to happen more frequently when the temperature outside is towards 90 or more degrees Fahrenheit. This means the interior temperature of the care gets to be very hot. In my experience, the only way to fix this issue is to disconnect the battery terminals and then reconnect them but this only offers a temporary fix to the problem.

- Boise, ID, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle stalled without warning. The contact had to coast the vehicle over to the side of the road, wait a brief moment, and then attempt to restart the vehicle each time the failure occurred. The vehicle was not taken to an independent mechanic or a dealer for diagnostic testing or repairs. The manufacturer was notified of the failures. The VIN was not available. The approximate failure mileage was 76,229.

- Fruitland Park, FL, USA

I was making a turn when my power steering went out and there was a message saying power steering assist fault. I took it to the car dealership where I had purchased my car and they said it was the electric power steering gear and I had researched that some previous cars had been recalled for that exact problem.

- Wadsworth, OH, USA

The contact owns a 2013 Ford Fusion. The contact stated that the warning indicator illuminated for the coolant temperature, which was increasing. The vehicle failed to accelerate above 5 mph. The contact stated that the engine was turned off and restarted, but the vehicle failed to accelerate. The vehicle was towed to the dealer (hollingsworth richards Ford, 778 Florida blvd, baton rouge, la 70806, (225) 927-5555) where it was previously serviced per NHTSA campaign number: 17V209000 (engine and engine cooling). The contact was unsure if the remedy caused the failures because the vehicle had no failures prior to the recall remedy. The contact also mentioned that the vehicle was included in extended warranty campaign number: 14N02 (ABS vehicle speed signal related communication loss that disables obdii system monitors). The contact stated that the vehicle had been at the dealer for over a week without diagnostic testing or repairs. The manufacturer was notified of the failure. The failure mileage was not available.

- Baton Rogue, LA, USA

The contact owns a 2013 Ford Fusion. While driving approximately 65 mph, the engine warning indicator illuminated and the vehicle stalled. The vehicle was able to coast the vehicle to the side of the road, but it failed to restart. The vehicle was towed to villa Ford (2550 N tustin St, orange, ca 92865, (714) 637-8222) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 150,000.

- Eastvale, CA, USA

On March 26th, 2018 at approximately 10:40pm my 2013 Ford Fusion (VIN #[xxx]) caught fire underneath the engine compartment. This occurred after approximately a 5 minute drive. The car was parked for over 5 hours and on my ride home a light appeared on the dash showing coolant/engine overheating and smoke began to appear from the hood (this occurred as I entered onto the highway at approximately 60mph). I was able to exit the highway slowly and pull into a gas station. There the car continued to smoke and a person there pointed underneath the car where the fire was going. It took two fire extinguishers to put out the fire. I believe this is related to a recall 17S09. Prior to the fire, I had taken the vehicle in twice to fix this issue. On 6/22/17 I took the vehicle into carmax to have the coolant temp sensor replaced after experiencing overheating problems. I then took the car into tuttle-click capistrano Ford to have the coolant level sensor system installation work done per the recall on 7/7/17. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Clemente, CA, USA

Taken car to the dealership three times to have the acm replaced which controls the radio and the "my Ford sync" and has continued to burn out despite system checks by dealership. The radio will work for about four days after replaced then fail again.

- Bremen, IN, USA

Check engine light came on. Used code checker to investigate and came up with code P144C. Ended up having to do with the canister purge valve and it had to be replaced. Cost - $326.04 repairs completed at wray Ford, 2851 benton road, bossier city, la 318-686-7300, invoice number focs245906 on 21 Dec 2016 second item: Problem with start/stop button. The wrench on the dash would light up. Only thing I could find out was look in the manual, which showed and told me nothing. Car would just arbitrarily shut down while driving !!! once the vehicle was stopped, I had to use a knife to pull the start/stop button out and then it would generally restart and the wrench on the dash would go off. Took to dealership and stated the ignition button was faulty. Originally taken to dealership on 11-1-2017 and they did not have a replacement part, stated they were on back order and had no idea when a new one would be available, in the meantime, Ford expected me to drive a vehicle that could potentially shut down at anytime, while turning in from of another vehicle at an intersection would have been a deadly event !! I filed a complaint with Ford Motor Company, Ford case number cas13448074 but never heard anything from Ford. I followed up with the dealership weekly on status of part. It finally came in around December 14th and I scheduled an appointment to have it replaced on December 18th. Cost - $361.66 I want an investigation as to whether these are recurring issues and a recall should be made for these issues. The second one is a major safety issue.

- Bossier City, LA, USA

The contact owns a 2013 Ford Fusion. During weather changes, the electronic vent function failed to work each year. The dealer was not notified. An independent mechanic replaced the pig wiring, resistor, and blower motor four times, but the failure continued. The windshield failed to defrost, the vent controls failed to function for the heat, and the contact had a loss of visibility and electronic function to warm the vehicle. The manufacturer was notified of the failures. The VIN was not available. The approximate failure mileage was 45,000.

- Aurora, IL, USA

When keys are left in car it drains the battery. Car was parked in garage.12

- Liberty Twp., OH, USA

My 2013 Ford Fusion has a problem every time I refuel it. 1) it does not turn on when I finished pumping gas, I have to keep trying to turn it on and or step on gas peddle for it to turn on, also I have to have my ac off cause I get this horrible smell and at one point saw fumes coming out from my air vents which I then suddenly turn off the ac but my vehicle had also turned off by it self. 2) it has turned off twice while I drive off from the gas station, on the safe side it turned off before I even made it to the street/road. I then had a recall on it and took it for service for something involving the door handles at that time I reported my problem to a Ford mechanic/personnel and the gentle men advised me he will not be replacing the problem since it was not on the recall and it would have to be payed from my pocket, which I dont have the budget for it, and 3) while I was driving home from work about a 15 mile drive from neighboring city, my vehicle had lost power and started slowing down at which point I realized it had turned off on the highway at speed of 50-60mphs while my shift was in drive and my key was turned in the on position. This was at night time since I work the afternoon I then slowed down to the shoulder of the highway and turned it back on with out a problem, the following day it did not do the same thing and as of 12/19/2017, I have seen report of the Ford Explorer with similarities of the smell but did not find of the Ford Fusion which I would like to report this issue.

- Roma, TX, USA