The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact called town and country Ford (6015 preston hwy, louisville, ky 40219) and was informed that the part to do the repair would not be available for two weeks. The manufacturer was made aware of the issue and stated that the parts were being made. The contact had not experienced a failure. The VIN was not available.

- Louisville, KY, USA

Check engine light came on. Used code checker to investigate and came up with code P144C. Ended up having to do with the canister purge valve and it had to be replaced. Cost - $326.04 repairs completed at wray Ford, 2851 benton road, bossier city, la 318-686-7300, invoice number focs245906 on 21 Dec 2016 second item: Problem with start/stop button. The wrench on the dash would light up. Only thing I could find out was look in the manual, which showed and told me nothing. Car would just arbitrarily shut down while driving !!! once the vehicle was stopped, I had to use a knife to pull the start/stop button out and then it would generally restart and the wrench on the dash would go off. Took to dealership and stated the ignition button was faulty. Originally taken to dealership on 11-1-2017 and they did not have a replacement part, stated they were on back order and had no idea when a new one would be available, in the meantime, Ford expected me to drive a vehicle that could potentially shut down at anytime, while turning in from of another vehicle at an intersection would have been a deadly event !! I filed a complaint with Ford Motor Company, Ford case number cas13448074 but never heard anything from Ford. I followed up with the dealership weekly on status of part. It finally came in around December 14th and I scheduled an appointment to have it replaced on December 18th. Cost - $361.66 I want an investigation as to whether these are recurring issues and a recall should be made for these issues. The second one is a major safety issue.

- Bossier City, LA, USA

The contact owned a 2013 Ford Fusion. While driving at an unknown speed, the contact noticed that the overheat warning indicator illuminated and noticed smoke underneath the hood. The vehicle was pulled over to the side of the road and burst into flames. The fire department extinguished the fire. There were no injuries. A police and a fire report were filed. The vehicle was towed to a salvage yard where it was deemed a total loss. The dealer (pennyrile Ford, 5505 fort campbell blvd, hopkinsville, ky 42240) was contacted and stated that they repaired the overheating failure. The manufacturer was not contacted. The contact received a notification for NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was 120,000. VIN tool confirms parts not available. - (recall related incident)

- Clarkville, TN, USA

The contact owned a 2013 Ford Fusion. While driving, the vehicle failed to accelerate over 70 mph. In addition, there was white and gray smoke coming from the front of the vehicle. The contact opened the hood and observed flames. A police report was filed. The fire department extinguished the fire. The vehicle was destroyed. There were no injuries. The contact called boggus Ford at 956-686-7411 to speak with a manager and was informed to contact the manufacturer. The manufacturer was notified of the failure and informed the contact that the vehicle was included in three open recalls. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was unknown.

- Donna, TX, USA

The contact owned a 2013 Ford Fusion. While driving 5 mph, smoke appeared under the hood of the vehicle. The contact exited before the entire vehicle caught fire. It was unknown if a police report was filed; however, there was a police officer present on the scene. The fire department extinguished the fire. There were no injuries. The vehicle was destroyed. Stamford Ford in stamford, Connecticut was made aware of the fire. The manufacturer was made aware of the fire and provided the contact with case number: 140-11789. The contact stated that the vehicle was included in NHTSA campaign number: 17S09000 (engine and engine cooling). The failure mileage was approximately 65,000. * (recall related incident)

- Stamford, CT, USA

The engine issue:vehicle intermittently stalls while backing, and driving. The electrical throttle body was subject to a Ford ' customer satisfaction program 13N03', that program has now expired, and any vehicles with the now malfunctioning throttle body will receive no warranty, or compensation for repair costs. When the vehicle stalls while driving, especially at highway speeds, this presents an extremely dangerous situation. The steering issue: Two recalls were issued from Ford regarding this issue. Ford 13S06, NHTSA 13V232000 Ford 15S14, NHTSA 15V250000 our vehicle wa not subject to the first recall, but was subject to the second. The recall work was performed by the original owner on May 15, 2015, the vehicle had approximately 30,000 miles at that time. The dealer inspected the steering gear motor for mounting bolt corrosion. The bolts were apparently found to all be intact, and a simple 'anti rust wax' was applied to the bolts. Per Ford directive, if any of the mounting bolts were missing/broken, a completely new steering gear assembly was to be installed. We purchased the car in the summer of 2017, with 55,500 miles on it. At just over 60,000 miles, the power steering failed while driving. This is my 16 year old daughters car, and all these mechanical issues have occurred when she is behind the wheel. The intermittent stalling, and most recently the complete loss of power steering thankfully did not result in accident or injury. Fortunately she was driving in a 30 mph zone when the steering failed, and was able to allow the car to pull to the side of the road. She would have not been physically able to turn the vehicle, under other circumstances. Our local Ford dealer advised that Ford would not assist in the steering repair. A subsequent follow up with Ford directly verified same. Both of these issues should be subject to a safety recall.

- Oneida, NY, USA

Was driving home when a fellow driver noticed I had flames coming from under my engine. I pulled over and didn't see any flames so I lifted the hood and there was a small fire coming from the engine. The fire went out on itself but I was stuck on the interstate and didn't feel safe so I moved vehicle to safe spot. A friend of mine said that it was weird for a car to catch on fire like that so he said check recall for vehicle. I checked and the recall stated that a fire could occur if these specific things occurred. Car was towed to Ford dealership and verified of recall. Waiting on diagnosis now.

- Birmingham, AL, USA

The contact owns a 2013 Ford Fusion. While driving, the vehicle stalled. The contact parked the vehicle and noticed anti-freeze and oil had leaked onto the ground. The contact's daughter informed her of NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was towed to North gate Ford (8940 colerain ave, cincinnati, oh 45251) and then towed to woody sander Ford (235 w mitchell ave, cincinnati, oh 45232, (513) 541-5586) where it was diagnosed that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. While driving, the contact heard the radiator boiling and a popping sound. The contact stated that the radiator overheated and the vehicle stalled. As a result, the power steering became difficult to maneuver. The contact was informed that the steering was designed to shut down to prevent engine failure. The coolant system and engine warning indicators illuminated. The vehicle was then taken back to woody sander Ford where the dealer stated that no recalls were associated with the VIN. The manufacturer was not notified of the failures. The approximate failure mileage was 140,000.

- Cincinnati, OH, USA

I bought my car August 6th,2016 with roughly 40000 miles from auto nation Ford dealer. Never had any problems until September 2017. I was driving down the road and my car gave me a message that my engine was running hot and to stop immediately. I did and opened the hood and realized there was a coolant leak and it was smoking. I had it towed to the dealer to fix and they had to replace the heater hose and said they ran test to make sure their was no more leaks and everything looked good. I had to pay out of pocket because they said my manufacture nor extended would cover it. I didn't have any more problems again until December 29th 2017 (approximately 2 1/2 months later). I was riding down the road again and my car gave me the same message and I immediately pulled over again but this time it was on fire. I called my insurance company immediately and the fire department had to put out my car. I barely had time to pull over from the time my car alerted me to when it caught fire. The next business day when I spoke to my adjuster she told me about the recall for the engine fires due to coolant leaks on my car that was issued in Mar 2017. I was never notified or told and I was even at the dealership with the previous incident just a few months prior. I checked my coolant regular and all my other fluids. It never gave me any messages either time until I had to pull over immediately and the 2nd time it was on fire already before the car even notified me. Now my insurance says they won't help me because my comprehensive coverage don't cover mechanical and after the adjuster went and looked at my vehicle, she claims that it's Ford responsibility due to the recall. I have rental through Ford but now they said they have to wait for an inspector to look at my car before they can issue me a rental and it could be a while. * (recall related incident)

- Grandbay, AL, USA

Car caught on fire on the way to work one morning due to oil leak near exhaust manifold. Looked to find where oil leak was coming from, oil leak is coming from a crack in the cylinder head right above exhaust manifold.

- Pikeville, NC, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the temperature gauge increased and the vehicle overheated. The vehicle was taken to santos Ford (617 w pacheco blvd, los banos, ca 93635), but the part was not available for the repair. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and stated that the part was not available for the repair. The approximate failure mileage was 205,000. VIN tool confirms parts not available.

- Chowchilla, CA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17S09000 (engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Laird noller Ford of topeka in topeka, Kansas was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Topeka, KS, USA

The contact owns a 2013 Ford Fusion. While driving 35 mph, the vehicle began to overheat. The vehicle was towed to sheehy Ford Lincoln (901 N3 frederick avenue, gaithersburg, md 20879) where it was diagnosed that the engine hose fractured and needed to be replaced. The vehicle was repaired, but the failure recurred twice. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer refused to repair the failure due to the water pump failing. The contact filed a complaint with the manufacturer. The failure mileage was approximately 114,000.

- Warsaw, NC, USA

The motor overheated just as in the description of recall 17S09. Feslers automotive in fairfield, ia tried to blame it on something else even after they looked at it and said it overheated and cracked a cylinder head. I believe they have been negligent towards the actual issue and that issue was the recall. There was a coolant leak into one of the cylinder heads that froze a spark plug and cracked the cylinder head. I ended up having to buy a new motor because there was no fix for the recall.

- Fairfield, IA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called nourse Ford (423 N bridge St, chillicothe, oh 45601, phone: (740) 773-7913) where it was diagnosed that the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/22/18

- Waverly, OH, USA

Vehicle recall related to localized overheating of the engine cylinder. Received notice of recall in April of 2017 and there is still no fix

- San Francisco, CA, USA

The contact owned a 2013 Ford Fusion. While idling at a red light, the contact noticed black smoke coming from the vehicle. Upon inspection of the engine compartment, the contact noticed flames. The battery warning indicator illuminated. The fire department was contacted and the flames were extinguished. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. Holman Ford Lincoln maple shade (571 NJ-38 maple shade, township, NJ) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the failure and informed the contact that his insurance company would have to contact them in order to be subjugated. The failure mileage was approximately 63,000.

- Collingswood, NJ, USA

The contact owned a 2013 Ford Fusion. While traveling highway speeds, the passenger noticed an abnormal burning odor. The contact turned on the air conditioner and smoke emitted into the cabin of the vehicle. The vehicle lost power and the contact was able to see flames from the side mirror. The passenger was able to exit the vehicle. When the contact attempted to exit the vehicle, the door jammed. The contact had to apply excessive force in order to exit the vehicle. Upon leaving the vehicle, it became engulfed in flames. The fire department was contacted and extinguished the flames. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. Prior to the failure, the contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts), 15V246000 (latches/locks/linkages), 16V875000 (seat belts), and 17V209000 (engine and engine cooling). Santa monica Ford Lincoln in santa monica, ca performed the repair. The manufacturer was not contacted. The failure mileage was approximately 68,000.

- Los Angeles, CA, USA

Recall #17V-209 issued in April 2017 and still have not received the parts for the recall repair. Considering that this defect could cause an engine fire, I find this extremely troubling and irresponsible of Ford motor in not taking care of this in a prompt time frame.

- Bend, OR, USA

Takata recall. The contact owns a 2013 Ford Fusion. The contact stated that the service engine indicator illuminated several times. The contact stated that the vehicle kept overheating and was slow to accelerate. The vehicle was taken to an independent mechanic where it was diagnosed that the computer needed to be replaced and recommended that the vehicle be towed to the dealer. The dealer (country Ford, 95 goodman rd E, southaven, ms 38671, (662) 349-4300) made no mention of NHTSA campaign number: 17V209000 (engine and engine cooling). The contact was not informed that the recall needed to be completed. The dealer replaced the computer and did not mention anything about NHTSA campaign numbers: 14V597000 (air bags and seat belts), 15V246000 (latches/locks/linkages), and 16V875000 (seat belts). In addition, the dealer made no mention of the manufacturer service campaign (15R01) for the eps motor bolts - regional and (14N02) for the extended warranty coverage for PCM re-programming. Within three weeks of the dealer's repair, the contact turned on the heat and noticed a strong odor coming from the vents. The vehicle started smoking under the hood and caught on fire. The fire department extinguished the flames and the vehicle was towed to the contact's residence by the insurance company who was to investigate the cause of the fire. The manufacturer was notified of the failures. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.

- Memphis, TN, USA