The contact owns a 2013 Ford Fusion. While driving 35 mph, the vehicle began to overheat. The vehicle was towed to sheehy Ford Lincoln (901 N3 frederick avenue, gaithersburg, md 20879) where it was diagnosed that the engine hose fractured and needed to be replaced. The vehicle was repaired, but the failure recurred twice. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer refused to repair the failure due to the water pump failing. The contact filed a complaint with the manufacturer. The failure mileage was approximately 114,000.

- Warsaw, NC, USA

The motor overheated just as in the description of recall 17S09. Feslers automotive in fairfield, ia tried to blame it on something else even after they looked at it and said it overheated and cracked a cylinder head. I believe they have been negligent towards the actual issue and that issue was the recall. There was a coolant leak into one of the cylinder heads that froze a spark plug and cracked the cylinder head. I ended up having to buy a new motor because there was no fix for the recall.

- Fairfield, IA, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called nourse Ford (423 N bridge St, chillicothe, oh 45601, phone: (740) 773-7913) where it was diagnosed that the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/22/18

- Waverly, OH, USA

Vehicle recall related to localized overheating of the engine cylinder. Received notice of recall in April of 2017 and there is still no fix

- San Francisco, CA, USA

The contact owned a 2013 Ford Fusion. While idling at a red light, the contact noticed black smoke coming from the vehicle. Upon inspection of the engine compartment, the contact noticed flames. The battery warning indicator illuminated. The fire department was contacted and the flames were extinguished. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. Holman Ford Lincoln maple shade (571 NJ-38 maple shade, township, NJ) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the failure and informed the contact that his insurance company would have to contact them in order to be subjugated. The failure mileage was approximately 63,000.

- Collingswood, NJ, USA

The contact owned a 2013 Ford Fusion. While traveling highway speeds, the passenger noticed an abnormal burning odor. The contact turned on the air conditioner and smoke emitted into the cabin of the vehicle. The vehicle lost power and the contact was able to see flames from the side mirror. The passenger was able to exit the vehicle. When the contact attempted to exit the vehicle, the door jammed. The contact had to apply excessive force in order to exit the vehicle. Upon leaving the vehicle, it became engulfed in flames. The fire department was contacted and extinguished the flames. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. Prior to the failure, the contact received notification of NHTSA campaign numbers: 14V597000 (air bags, seat belts), 15V246000 (latches/locks/linkages), 16V875000 (seat belts), and 17V209000 (engine and engine cooling). Santa monica Ford Lincoln in santa monica, ca performed the repair. The manufacturer was not contacted. The failure mileage was approximately 68,000.

- Los Angeles, CA, USA

Recall #17V-209 issued in April 2017 and still have not received the parts for the recall repair. Considering that this defect could cause an engine fire, I find this extremely troubling and irresponsible of Ford motor in not taking care of this in a prompt time frame.

- Bend, OR, USA

Takata recall. The contact owns a 2013 Ford Fusion. The contact stated that the service engine indicator illuminated several times. The contact stated that the vehicle kept overheating and was slow to accelerate. The vehicle was taken to an independent mechanic where it was diagnosed that the computer needed to be replaced and recommended that the vehicle be towed to the dealer. The dealer (country Ford, 95 goodman rd E, southaven, ms 38671, (662) 349-4300) made no mention of NHTSA campaign number: 17V209000 (engine and engine cooling). The contact was not informed that the recall needed to be completed. The dealer replaced the computer and did not mention anything about NHTSA campaign numbers: 14V597000 (air bags and seat belts), 15V246000 (latches/locks/linkages), and 16V875000 (seat belts). In addition, the dealer made no mention of the manufacturer service campaign (15R01) for the eps motor bolts - regional and (14N02) for the extended warranty coverage for PCM re-programming. Within three weeks of the dealer's repair, the contact turned on the heat and noticed a strong odor coming from the vents. The vehicle started smoking under the hood and caught on fire. The fire department extinguished the flames and the vehicle was towed to the contact's residence by the insurance company who was to investigate the cause of the fire. The manufacturer was notified of the failures. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.

- Memphis, TN, USA

The contact owns a 2013 Ford Fusion. While driving 70 mph, the engine stalled without warning. The vehicle was pulled over to a shoulder lane and was unable to restart. The vehicle was towed to the contact's residence. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (peoria Ford, 9130 w. bell road, peoria, AZ 85382) was contacted and informed the contact that the parts to remedy the vehicle were not available. The manufacturer was not notified. The failure mileage was approximately 53,788.

- Phoenix, AZ, USA

Car will sporadically go into limp home mode while driving. Never seems to be an issue while parked or not moving. The wrench light comes on and I have to pull over and let it sit for a good 15 to 20 minutes. I can then start it back up and it runs like there is no problem. Mechanic can't find the issue because the check engine light disappears and no error code is given. Happens on the highway and regular city streets. Seems to be related to a known issue with this car. Happens a few times a year but seems to be getting worse. Electronic throttle body malfunction NHTSA preliminary evaluation #PE13003

- Hamilton, OH, USA

Just had the water pump replaced on the vehicle for the 3rd or 4th time now. Vehicle has always been loosing coolant since I bought it. They have replaced the block heater just about as many times also. They never really seem to be able to figure out where its coming from and I'm quite concerned that no one seems to actually have it figured out. First problem was at 20,000 miles, 50,000 miles, 80,000 miles and 131,000 miles. There is a recall for coolant leaking onto the exhaust and starting a fire but I'm still being told that there is no fix for that issue yet. I was notified back in March of 2017 about that issue.

- Moorhead, MN, USA

On way to work I on the morning of 10-12-17 going about 75mph on interstate and all the sudden there was a ding and flash of red (check engine light) on the dashboard stating engine overheating and engine shut down and car basically went into neutral. I lost all power, radio, lights etc. With the momentum I had built up going 75 I was able to make it across the 4 lanes to the shoulder. An Ohio state trooper stopped to assist and was dumb founded when he say there was no power, the car would not turn on. I called the dealership spoke with jay and advised that car was being towed in. Service department at Ford is stating that it's a safety feature to stop fire from happening, but honestly how safe is to have the engine and all electrical power completely shut down on interstate. It was a matter of seconds between ding, light and loss of power. Car was towed in using my aaa membership on a flatbed to Liberty Ford in brunswick, Ohio. I was advised later that day that it was the water pump and had nothing to do with the sensor that was recalled. I had to use pto for work on Thursday and car was ready for pick up on 10-13-17 around lunch time. On 10-13-17 I had to leave work early to get to dealership before they closed at 6pm otherwise I would be charged $50 for the loaner if returned on Saturday morning. I picked up my car and it cost me @$107 for the deductible since they are stating it had nothing to do with the recall and that it was the water pump. On the afternoon of 10-14-17 (@ 12:30-12:45pm) driving in medina area on way to event with niece in the car the check engine light came on again. See attached for full complaint and docs

- Brunswick, OH, USA

I was driving my car an it wasn't hot or anything I went into the store came out started my car drove for 5 secs an my car shuts off says coolant overheated an doesn't start back up never had that problem before I look it up an there's a recall for it I call tri county Ford in mabank an they come get it an say it's just a hose leak. Never once was my check engine light on but after I got it back a week later it comes on an I find out it's a coolant bypass value an a little wrench tool pops up an no one knows what that means an the Ford place says it's not under recall anymore an ill have to pay to fix it. O also my thing where you put water was just where it needed to be also but there was coolant on my engine Ford never told me why so im guessing from the hose leak

- Mabank, TX, USA

The contact owned a 2013 Ford Fusion. While driving 60 mph, the contact smelled a burning odor. The contact noticed smoke under the hood of the vehicle and the power steering disabled warning indicator illuminated. Suddenly, the engine inadvertently caught fire. The contact stated that the fire department extinguished the fire. A fire report was not filed and there were no injuries. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The dealer was not contacted. The manufacturer was notified of the failure and advised the contact to call NHTSA. The approximate failure mileage was 75,000. The VIN was unavailable.

- Patterson, CA, USA

The contact owns a 2013 Ford Fusion. While driving approximately 30 mph, the vehicle overheated and the temperature and service engine warning indicators illuminated. The vehicle was towed to the contact's residence. The contact called Ford store san leandro (1111 marina blvd, san leandro, ca 94577) and was advised that the part to do the repair would not be available until November 2017. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The manufacturer was made aware of the failure and opened a case for the contact. The VIN was unknown. The approximate failure mileage was 108,000.

- Hayward, CA, USA

My car has stalled on me many times while driving on flat road, down a hill and coming out of a parking lot, engine light is now on.

- Cincinnati, OH, USA

My car was overheating and leaking coolant. The Ford dealership took my car in for recall repairs. They had it for about 1 week. However, my engine overheating light still comes on and now my engine fan sounds like a jet. It is super loud as if they altered it to keep my car from overheating and never repaired the recall issue. When the fan comes on so loud, you can hear a loud whistle through my av vents.

- Kissimmee, FL, USA

The vehicle was started and was no more than 10 minutes from our house when it started smoking while being driven to work. Within a minute the check engine light came on, within another minute the car lost power. The gas pedal wouldn't work, etc etc. We were able to coast into a side street and exit the vehicle. Within a minute of that happening it burst into flames and was completely engulfed and destroyed.

- Mars, PA, USA

The contact owns a 2013 Ford Fusion. While stationary, the vehicle stalled without warning. The contact coasted to the right side of the road and was able to restart the vehicle. The contact, an independent mechanic, stated that the throttle body was faulty. Baystate Ford in South easton, Massachusetts (703 Washington St) was made aware of the issue and stated that there was no recall for the throttle body. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 42,160.

- West Bridgewater, MA, USA

The contact owns a 2013 Ford Fusion. The contact stated that the steering wheel failed while driving 70 mph. During the failure, the power steering indicator illuminated and the steering wheel became difficult to control. Shortly after, the contact was informed that the undercarriage of the vehicle was on fire. The contact was able to coast the vehicle onto the road shoulder. The contact noticed smoke under the hood. The police and fire departments were present and a fire report was filed. The vehicle was towed to an unknown location. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling) in April of 2017. The parts were unavailable for the repair. The manufacturer was notified. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

- Vestavia Hills, AL, USA