The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was idling in the driveway, the "Engine Coolant Overtemperature" message was displayed, and the cooling fan made loud sounds. The contact stated that smoke was coming from underneath the hood and the exhaust pipe. The contact turned off the vehicle and opened the hood. The contact discovered that coolant had leaked everywhere underneath the hood and the foam insulator, engine cover, valve cover, high-pressure fuel pump connector and plug, and radiator cap had all melted. The contact added coolant and replaced the radiator cap. The contact then noticed oil leaking from the rear cylinder head. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which associated with the VIN. The dealer sent pictures of the failure to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the repair and informed the contact that the failure was not related to the recall. The failure mileage was approximately 211,000.

- Mikado, MI, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty hose and the hose was replaced. The contact stated that on another occasion while driving at an undisclosed speed, the check engine warning light illuminated, and the engine seized. Additionally, a failure code was displayed indicating a failure with cylinder #3. The vehicle was towed to the dealer however, the warranty company directed the contact to tow the vehicle to Precision Tune. Precision Tune rebuilt the engine, and the vehicle was delivered back to contact. The contact stated that less than a month after getting the vehicle back, the turbo became inoperable. The vehicle was taken back to Precision Tune. The vehicle was diagnosed with a failed turbo and the turbo needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 105,000.

- Dayton, OH, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated, and an audible chime was heard. The contact stated that the vehicle was shaking, and the temperature gauge needle was reading "HOT". The contact pulled over and turned off the vehicle. The contact attempted to restart the vehicle, but the audible chime sound was heard, and the temperature gauge indicated that the engine was overheated. The contact waited for more than 30 minutes and was able to start the vehicle and drove back to the residence. The contact attempted to restart the vehicle the following day, but the vehicle failed to start. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 135,000.

- Rowland Heights, CA, USA

See attached document for complaint

- Rio Rancho,, NM, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle started to lose motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to the residence and called an independent mechanic to diagnose the vehicle at the residence. The contact stated that the mechanic determined that the head gasket was leaking coolant and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was unknown.

- Baltimore, MD, USA

The contact owns a 2013 Ford Fusion. The contact stated while starting the vehicle, the engine would misfire before running smoothly. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but became recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into The Cylinders (Engine and Engine Cooling). The failure mileage was approximately 70,000.

- Lagrange, GA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle had stalled and had overheated. The engine overheating warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 192,800.

- Battle Creek, MI, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle lost significant motive power and struggled to attain speeds of over 30 MPH. The contact also stated that there was an excessive amount of smoke coming from the exhaust that contained the odor of oil. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Eco-Boost system. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 183,000.

- Kingsport, TN, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the engine failed to respond as needed. The contact pulled off the roadway and stopped and could not restart the vehicle. There was no warning light illuminated. The vehicle was towed to an independent dealer and the fuel pump was replaced. The mechanic also checked for oil leaks. On another occasion while driving approximately 60 MPH, the vehicle lost motive power with the temperature gauge reading HOT. The contact stated that the vehicle stopped in the middle of the highway with white smoke coming from underneath the front of the vehicle and from the exhaust pipe. The contact was assisted by the Police with pushing the vehicle off the roadway. The vehicle was towed to an independent dealer and the contact was informed that there were several recalls associated to the VIN. The contact was informed that the cylinder head had overheated and was possibly cracked, which might have created other mechanic failures. The independent dealer related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 98,000.

- Lawrence, KS, USA

The contact owns a 2013 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 14V597000 (Air Bags, Seat Belts). Additionally, the contact stated that the vehicle failed to start on two occasions. The vehicle was towed to the dealer on both occasions, and the dealer determined that rodents had consumed the electrical wiring, causing an electrical failure. The electrical wiring was replaced. The contact also stated that the transmission was slipping while driving. The contact stated that two engine cylinders had misfired, and the ignition coils and spark plugs were replaced. Additionally, the contact stated while driving at an undisclosed speed, messages indicating that the coolant level was low, and that the vehicle was overheating were displayed, and the vehicle stalled. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle shuddered and lost motive power. The vehicle was towed to an independent mechanic, where an unknown hose and the thermostat were replaced; however, the failure recurred while driving. The vehicle was towed to the independent mechanic, who referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking into the engine, causing the engine to overheat. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.

- Plymouth Meeting, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the "overheat stop vehicle" warning light was illuminated. The contact stated that the vehicle began to lose forward momentum and she managed to pull over and turn the vehicle off. The contact stated that she waited about 20 minutes and turned the vehicle back on. The contact stated that the "overheat" warning illuminated and she could not accelerate above 5 MPH. The contact drove in LIMP mode to a gas station and parked the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The failure mileage was approximately 200,000.

- Cross Lanes, WV, USA

The contact-??s friend owns a 2013 Ford Fusion. The contact who is an independent mechanic, stated that the vehicle was inspected due to an oil leak. The contact determined that the cylinder head had cracked, causing the oil leak. The contact determined that the cylinder head needed to be replaced. The vehicle was not repaired. The local dealer was not notified of the failure. The contact was unsure if a warning light had illuminated. The contact referenced NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

- Urbana, MO, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 35 MPH, the engine temperature gauge increased to HOT, with the battery message displayed on the instrument panel. There was a burning odor present inside the cabin of the vehicle along with smoke coming from the engine compartment. The contact immediately parked the vehicle and contacted a tow truck company. The vehicle was towed to the local mechanic who diagnosed that the water pump had failed causing damage to the engine. The vehicle was not yet repaired. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 167,000.

- Indianapolis, IN, USA

The contact owns a 2013 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) and 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Spanish Fork, UT, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 25 MPH, the vehicle started jerking. The vehicle was pulled over to the side of the road and inspected. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed, and an unknown hose was replaced. The vehicle was repaired. On another occasion, while attempting to start the vehicle, the vehicle failed to start. The contact stated that the lights in the vehicle were illuminated; however, the vehicle failed to start. The contact became aware that there was antifreeze on the ground underneath the vehicle. The coolant temperature and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 157,281.

- Middletown, MD, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the check engine and coolant level warning lights were illuminated. The contact stated that the vehicle stalled. The contact stated that she pulled off the road and heard a warning chime that alerted her that the vehicle had overheated. The contact was able to restart the vehicle; however, the vehicle overheated after several miles. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coolant level was low and refilled the reservoir. The contact stated that the failure had become recurring. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 107,775.

- Carrollton, GA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 35-50 MPH, the vehicle began overheating. Additionally, the coolant temperature warning light and the check engine warning light were illuminated. The contact was able to veer to the side of the road. The contact then added coolant in the vehicle. The contact was able to continue driving; however, the failure reoccurred while driving. The vehicle was taken to the dealer, who informed the contact that the recall of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) had been completed on the vehicle in 2018 due to the failure. The vehicle failure mileage at that time was 99,259. The dealer did not diagnose the vehicle. The contact stated that he was a certified power mechanic and had determined that coolant was leaking into the engine cylinders, causing the vehicle to overheat. As a result, the cylinder head cracked and started leaking engine oil. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 162,000.

- Wyoming, MI, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the thermostat indicated that the engine was hot(H); the contact also stated that the vehicle occasionally failed to start. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). A code reader was used to determine the cause of the failure which she linked to the recall. The vehicle was not repaired. The failure mileage was approximately 162,000.

- Philadelphia, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the coolant level, check engine, and engine temperature warning lights were illuminated. The vehicle was taken to two independent mechanics, who both diagnosed the vehicle and determined that the engine needed to be replaced. The contact was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in the recall. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 167,000.

- Warrenton, MO, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, there was an odor coming from the engine compartment and that the vehicle was hesitating. No warning lights were illuminated. The vehicle was taken to a local dealer after the contact received notification of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the contact was informed that the manufacturer declined the recall repair completed. The vehicle was not repaired, and the contact was instead offered a trade-in value. The manufacturer was made aware of the failure. The approximate failure mileage was 326,000.

- Wixom, MI, USA