Currently our vechicle is back in the dealership. We are a Ford driving family. This car has been nothing but trouble. Every recall. We had to replace the fuel pump, due to air in tank. Then paid 2000$ and had it for 2wks. This was at the end of July 2018. For lectronic issue. Now, the new problem the dealership can't figure out how to fix it. We were backing out of our drive. Blacktop driveway. Once your shift into drive forward the car shuts off. A mechanic symbol appears. We had it towed to the automax Ford service in killeen tx 76544. This is a bad sign. We did buy it used, thinking it was a good deal but think this vechicle has been in an accident. It had hail damage on it that the dealer didn't even see that, I did and they fixed that. I told the dealer this will be the last Ford vechicle.this experience is leaving a bad taste in our mouthies. We are seeking some assistance here on this problem. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Copperas Cove, TX, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 5 mph, the vehicle stalled without warning. The vehicle was taken to a dealer where it diagnosed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. In addition, the contact mentioned that the vehicle was serviced under NHTSA campaign number:14V597000 (air bags, seat belts). The manufacturer was notified of the failure. The failure mileage was 35,000.

- Murphys, CA, USA