10.0
really awful- Crashes / Fires:
- 9 / 6
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 50,665 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Ford Fusion 2013 while driving fuel gas cap will make a noise of air coming out, if it continues the car will turn off even when driving or stationary on both highway and street has happened more than 4 times Ford Agency said they will not fix
- Roma, TX, USA
The passenger rear door all of a sudden won't latch. There have been 2 recalls regarding the situation and I don't have paper work but they said I took it in for the recall in 2016. If another recall was issued I'm 2017 regarding the same situation why would my repair not be under the recall?
- Richmond, TX, USA
When it rains I get a puddle of water in the driver and passenger seat floor boards..we cannot find where the water is coming from. The dealership is saying it's coming from a faulty seal around the windshield.it happens when in motion and when stationary.
- Manteca, CA, USA
After driving 10-25 miles and stopping for a short break to grocery shop or visit family. Starting the car up again and backing/pulling out of parking spot or drive way - it stalls. Power stays on, but engine fluctuates RPM in a lunging fashion before puttering out. This can happen multiple times a day or every couple of days it's very random. I have talked to another Ford Fusion owner and they have had very similar issues.
- West Valley City, UT, USA
Car will shift to neutral when place in reverse. Car will also jerk when changing speeds of 10.
- Pontiac, MI, USA
Exhaust manifold leak
- Randleman, NC, USA
Shift linkage came apart, the car is a 2013 but isnt covered under the current recall for some reason. The car was stationary
- Romulus, MI, USA
Takata recall, drivers door latch failed 2 years after recall repair
- Springtown, TX, USA
My car has 7 recalls doors bags seatbelts door locks not a safe car for me and family.the door would not close or close so I had to use the seat belt to hold close.door
- Davenport, FL, USA
Shifter cable linkage "bushing" recall does not show up by my VIN search. Yet the bushing is already busted and has been so called "half fixed" by my friend. I need help getting this fix safely please help.
- Mount Vernon, IL, USA
I moved the shift lever to park and removed the ignition key, but the car stayed in neutral with no warning message or audible chime. The shift stick is now stuck and the car remains in neutral. I am unable to shift gears and was lucky this happened in a parking lot. I looked it up and there are recalls for other models as well but not mine.
- Independence, MO, USA
I got recall on door locks took in 2016 and door came open Oct. 12 2018 they want me to pay to get lock fix
- Newport, KY, USA
Door won't engage and remains opened, so I checked the internet and found that Ford has numerous door latch recalls and it appeared that my Focus of the years I own was included. I went to the dealer and when I pulled in, the greeting person saw my bungie cord system to hold the door somewhat closed and he said "oh I know why you're here" obviously, he has seen this many times, however, when I went to the desk, the rep said my VIN was not included in the recall and I would have to pay for it myself. I left and called Ford. I told of the situation and said this is dangerous and I would hate if something tragic happened where it would end up in a law suit or on the news. The rep who was obviously in another country and I could barely understand, said she was going to expedite this and send it to my dealer's service manager and I was to call the next afternoon. I called was transferred to a voice mail with no response. I called two days later and spoke to the service mgr who found the case but couldn't understand when was written. He said he would call me back later which he did and told me that Ford will not cover this. So now I have a call to the executive team and am awaiting a response.
- Winter Garden, FL, USA
My steering is very loose my gear shift cable came off and cause an accident. And im having problems with my transmission because of it.
- South Bend, IN, USA
Pulled into garage and turned vehicle to park and turned engine off. Vehicle rolled back out of my garage and crashed into the neighbors garage and brick wall next to garage and up onto a curb. Police came because we could not get my vehicle started and it would not move out of "park". it gave a notice each time the key was in the ignition that "transmission is not in park". brakes were tight and steering wheel locked up. Had to get a police officer to move to a safe parking spot until towing arrived.
- Roanoke, TX, USA
Currently our vechicle is back in the dealership. We are a Ford driving family. This car has been nothing but trouble. Every recall. We had to replace the fuel pump, due to air in tank. Then paid 2000$ and had it for 2wks. This was at the end of July 2018. For lectronic issue. Now, the new problem the dealership can't figure out how to fix it. We were backing out of our drive. Blacktop driveway. Once your shift into drive forward the car shuts off. A mechanic symbol appears. We had it towed to the automax Ford service in killeen tx 76544. This is a bad sign. We did buy it used, thinking it was a good deal but think this vechicle has been in an accident. It had hail damage on it that the dealer didn't even see that, I did and they fixed that. I told the dealer this will be the last Ford vechicle.this experience is leaving a bad taste in our mouthies. We are seeking some assistance here on this problem. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Copperas Cove, TX, USA
Takata recall door lock is staying unlock while driving down theroad
- Gainesville, FL, USA
The transmission in my Ford Fusion 2013 had to be serviced at once now 2 years later I am being told I new a new transmission. The car has been an ongoing problem.
- Altadena, CA, USA
Shift cable bushing failure arrived to work and parked on a slight incline on a city street. Placed vehicle in park and exited vehicle. Vehicle started to roll back even though it was in park. Shifter said park but car dash said drive. Had to apply emergency brake to keep vehicle from moving. I was half way out of car when it started rolling backward. I had vehicle towed as I was not able to place car shifter out of park position and car was in park and would roll if I did not apply emergency brake. There is a recall on this part for certain 2013 vehicles but not mine, I feel that this is unsafe as I could have been injured if I wasn't able to stop my car or if someone or another vehicle had been behind my car at the time.
- Linton, IN, USA
- Atlanta, GA, USA