10.0
really awful- Crashes / Fires:
- 9 / 6
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 51,886 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car lost power and started revving going up a hill. Wouldn't accelerate. Next day it wouldn't start. It's still at the shop and they have no idea what's wrong
- Youngstown, OH, USA
The door latch broke causing the door to not latch closed. There is an active recall for this year model, however my VIN number was not covered. The car was stationary at the time so no damaged was caused. There is also no visible damage to the car.
- Falls City, TX, USA
2013 Ford Fusion SE 1.6L 39,000 miles suddenly lost power and wrench light came on. Barely able to turn around and get back -- luckily only two blocks away from home. After turning the car off, the problem seemed to go away. The next day, both passenger side doors proceeded not to close due to faulty latches, so we took the car to our local Ford dealership service center and turns out there was a recall on the latches (fyi, we were in just two weeks previously for service without any mention of the recall -- another safety issue, as we had our dog in the backseat, and we had to use her leash to tie the door shut so she would fly out of the door that wouldn't close). We then asked them to see if they could find anything out about the wrench light. Dealer service center said throttle body needed to be replaced for $700. After researching, it turns out Ford has admitted problems concerning this issue and allowed for a one time repair for 10 years or 150,000 miles. However, both service center and regional management have claimed that our car does not meet requirements based on VIN. How can this be? if we have the issue, then the issue is present in our car. This part isn't due to be serviced until 75,000 miles per manufacturer suggestion. We called the Ford customer service hotline which sent us around and around and basically it comes down to whatever the local dealership service center tells us. The part is so back ordered, presumably because there is a wide-spread issue with this particular problem (according to a local Ford parts department manager) - that the price of this part has skyrocketed. Making us the profit centers for a known, borderline recall/safety problem that has been addressed is absurd and unbelievable to me at this point. No we have gone from loving our car that has given us zero problems for three years to never buy a Ford. Ever.
- Charlotte, NC, USA
On Friday 8/05/16 while vehicle was in motion in a residential area in imperial, ca, the front drivers side door opened. I attempted to shut the door many times but was not successful. I had to pull over and drive the rest of the way home (two blocks) holding the door with one hand. The door will not shut and just springs back when it should hold shut. After a search online I discovered this is a safety recall for my car, when I called my local Ford dealership to report it and take it in they stated my VIN number was not on the recall list and I would have to contact Ford co. I spoke with Ford co. They informed me that I would have to take my care in for a "diagnostic check" since I could not prove over the phone something was wrong with my vehicle. I once again contacted my local Ford dealership and was told to have my car fixed and pay $300 I would be able to have it ready the following day but for a diagnostic check it would be three weeks. I was also told I would have to pay privately until Ford co. Added my VIN number to the recall list.
- El Centro, CA, USA
My passennger door will not stay closed I was getting ready to leave the store and the door just swung open and it will not latch into place just bought this car in March of 2016 from a used car dealership
- Troy, AL, USA
We have a 2013 Ford Fusion and while driving car making a right turn the passenger rear door flew open luckily our child was sitting away from the door and we were on our driveway turning on a small highway. The door latch is not allowing door to stay shut. Upon research we found there is a recall on door latch of 2013 Ford Fusion manufactured at hermosillo plant and during certain dates in 2012. We taped our door shut and went to dealership they stated that our vehicle is not part of this recall. I informed them that our car was manufactured in hermosillo plant in 2013 and it fits the recall description. However they would not pay for it even though it is a recall. They want us to put up the $400 to pay for it when their company has a recall on door latches. We had another issue with the coolant and again they had a recall on the coolant system as well but our car is not part of the recall although again it fit the recall description to a T. we paid to have that fixed but this is ridiculous that we have to pay out of our own pocket on a recall the company should be responsible for fixing. We don't have $400 to fork out and we need it fixed as we have 3 children that we take to school everyday and we are struggling to find out where we can get the money to fix this problem when we feel it should be Ford to fix it.
- Isleta, NM, USA
There is currently a recall for the 2013 Fusion vehicles built at hermosillo assembly plant for all 4 door latches. Ford claims my Fusion does not fall under the recall. But my 18 year old daughter was driving down a highway with my 12 yr old son sitting in the back seat passenger side when the door came open by itself while the car was in motion doing 60 mph and now the door will not close. We had a mechanic look at it and says it is a faulty door latch. I now have to pay $202 to buy the part to fix one door. The recall says it can happen to all four doors. This recall needs to be expanded to all 2013 Fusion. There is obviously a huge safety issue.
- Chillicothe, OH, USA
The air conditioning compressor clutch fell off the vehicle while driving. The bolt retaining the clutch assembly sheared off resulting in the clutch assembly separating from the compressor pulley.
- Craigsville, WV, USA
The latch on the passenger front door failed and no longer functions, just as described in relevant recall. However, although my model year is part of recall, for some unknown reason my VIN is excluded. Ford must fix this problem before it happens to the other doors. I was trying to enter freeway when the front passenger door flew open. This vehicle is a family car, and I have 3 minor children who, I prefer, are not put in harms way as a result of some misplaced issue on whether my vehicle is included in the recall of these parts, which are already well-established as defective.
- Glendale, AZ, USA
Door latch broke. No foul play. Dealership says its not part of the recall.
- Washington, DC, USA
I have been having issues with the car dying while accelerating from stops. Took to local Ford dealer, nothing wrong. Took to local mechanic after it died on me and they said software programming for throttle body. The vehicle has died approximately 6 times while at stop signs and stop lights, when you go to take off, it acts like it isn't getting gas. I have called the local Ford dealer and Ford customer service, but say there is no program updates for throttle bottle. Kevin at Ford customer service went on to tell me that what I found online with throttle body issues was not true, unless I found it on Ford.com. This all started on Friday, December 18th.
- Lexington, IN, USA
In the trunk of the car, the sheet metal that is on the top of the trunk, it has very sharp edges.. while loading trunk, my hand/finger was cut on the sharp edge. Contact local Ford dealer, the body shop there agreed that it was sharp and it was probably a manufacturer issue, but they said that Ford would have to make a piece of plastic to put in the razor sharp holes. I did send in a complaint to Ford customer service, but have heard nothing from them.
- Lexington, IN, USA
Per the manufacturer recommendations I updated my vehicle to sync version 4.4. ever since them I have had several distracting issues occur with the hand free portion of the system. When a call comes in the system will continue to ring after the call is answered. The system's voice recognition is very unreliable with the system either not performing the action requested or not performing at all. Its a hit or miss problem when using the vehicle to make a call. While driving these issues distract the driver from paying attention to the road and can cause an accident. This happens no matter if the vehicle is stationary or at any speed. Ford is aware of this issue but so far has failed to address it. In the Ford fourms there are promises of a new update soon B but so far nothing has habbened. The version of software affected are synv 4.4 and gen2 - version 3.8. as this software is currently installed in almost all Ford units could you please get them to either fix the issues with the software or allow dealers to reinstall earlier versions that did function correctly
- Perrysburg, OH, USA
Dealer service manager states the air conditioning compressor suffered a "catastrophic failure" of its internal parts. As a result, the vehicle shut down while it was being driven. Dealer states the entire ac system has to be replaced at a cost of $2500. The PCM may also be affected but that cannot be determined until the vehicle is in a state where it can be started, which won't be achieved until after the entire ac system is replaced. This exorbitant repair cost is not covered under any warranty.
- Pittsboro, NC, USA
When I tried to pull out my car from the parking lot, the power steering was lost - I started the engine, released the break, was able to move forward or backward, but when I tried to turn around, the steer was stuck, I can only make little turn but then it's too heavy to continue the turn. This happened three times within one month, but there was no error message on dashboard. When it happened, stopping the engine and restarting, once or many times, fixed the issue. Took to a dealer but they were not able to read any "code", and they refuse to take further action. They asked me to monitor the car and take the car to them when it happens again.
- Mercer Island, WA, USA
(1) 5/2015 right side passenger door inadvertently opened while car was moving in traffic. Door will not close. Taken to Ford dealership who kept car for over a week and stated 'it is fixed'; only one door latch was addressed. (2) 07/22/15 right side passenger door inadvertently opened while car was moving in traffic. Door will not close. Taken to Ford dealership who kept car for 2 days and stated 'it is fixed'; only one door latch was addressed. (3) 08/04/15 right side passenger door inadvertently opened while car was moving in traffic. Door will not close. Taken to Ford dealership who kept car for more than a week, returned to owner and stated 'it is fixed, but we used the same part that is defective since Ford has not yet provided a "fix" for this problem. Only one door was addressed. Service agent also stated that "during the second "fix" (see (2) above) part was not replaced but only 'cleaned' because no parts were available. Ford notified NHTSA of this issue 04/23/2015. Dealer notification safety recall 15S16 was 04/30/2015. Ford has knowingly returned a defective and admittedly unsafe vehicle to owner three times, failing to follow recall requirements, and stating that "nothing further will be done until someone gets hurt". April 30 2015 safety recall 15S16 requires 'obtain door latch kit and install new door latch on each of the four doors'. 15S16 also states that 'parts are currently not available in sufficient quantities to repair all vehicles affected... customer vehicles sold be repaired only if the vehicle arrives at your dealership with a broken door latch'. as noted, our vehicle arrived at the dealership three times with a broken door latch, was never repaired per the recall, but was re-presented to owner by dealer three times as "fixed".
- Fairhope, AL, USA
While arriving at our destination this evening, my family and I got out of the vehicle. I noticed that the passenger side door did not close, after I pressed the door lock remote control, I returned to the car, thinking something might be caught. I did not notice anything obstructing the door, so I tried closing the door, and it just would not latch. I proceeded to disconnect the battery cable, in order to prevent the battery from draining, I will call the dealership tomorrow, see if they can repair it.
- El Paso, TX, USA
At an outside function, loaded my 2 year old in the back seat then put my bags on front passenger side. Shut the door only to find out it is no longer latching so my front passenger door will not close at all. It was a Saturday just before noon. Contacted 3 dealers all of whom told me to drive my car to them but they wouldn't even look at it until Monday. None have part available as this issue is actually a recall. Told them it would be unsafe to drive this vehicle, let alone with a toddler in the backseat. They all said they couldn't tow it unless I paid the tow bill. One suggested I hold the door closed while driving it to them. The other advised I needed to find a piece of rope to tie it closed. No one knows how long before it is able to be repaired. They've all suggested I drop it off until it can be repaired but none can offer a rental. This is extremely unacceptable. My husband and I both work and we have two small children. I asked what I would do in the event that it rained because the inside of my car would get wet. So for now I'm stuck at home with a vehicle that is useless with no solution in site. Not to mention this is the 4th recall on my car!!! I will never own another Ford!!!!
- Fairhope, AL, USA
My passenger front door wouldn't shut, in the rain, at the store, I had to leave it open and unlocked and have my husband physically had to hold the door shut. After slamming it probably over 100 times, we got it shut, we have the seat belt holding it shut. This is a huge concern for me, I have a 2 year old and 1 year old what if this happened to their door and no one could have held the door shut going down the road, or a gust of wind would have happened, etc. Wtf"??????"
- Belville, NC, USA
- Hebron, MD, USA